Thai Airways

I flew business class with TG 920 by A380 from Bangkok to Frankfurt then LH to Chicago. Very good service onboard. Lounge is excellent compared to all American airlines. Impressive services provided by crews. Hope that Thai Airways will expand so there are more new A380 in other destinations.

We've always thought Thai among the best international airlines but not this time! The Business Class lounge at BKK airport-their key location had the ambience of a Greyhound bus depot. Crowded uncomfortable with modest food offerings that were inedible. Flight TG 473 July 25 2014 BKK to Brisbane was awful. The so-called beds in the aircraft were not lie-flat and so uncomfortable that it was impossible to sleep. The food was poor and inedible- not even Economy standard. The flight attendants couldn't care less. So from now on it's Bye Bye Thai!

BKK to LHR. Arrived fairly early and was whisked through check in security and escorted to the fab First class lounge in 10mins flat. Escorted to the plane and my seat. Very pleased to see the new First class semi suites which are very comfortable for sitting and sleeping. Service prompt and food quickly served to maximise sleep. Arrived on time and despite a busy T3 bags delivered quickly.

BNE-BKK-LHR and CDG-BKK-BNE in Business Class. BNE-BKK in a 773 without "lay flat" seats but not an issue as this was a daytime flight. BKK-LHR in a refurbished 744 also without "lay flat" seats but I still managed to get 8hrs sleep. CDG-BKK in A380 and BKK-BNE in 773-ER both with "lay flat" seats. No complaints whatsoever about cabin crew food choice IFE or airport lounges especially as BNE and CDG are shared "Star Alliance" lounges. In fact wife was quite impressed with pleasant attitude of cabin crew especially when compared to JQ and QF(domestic). Fare included "day use" of a room at the Novotel at Suvharnabhumi as there was a 18hr stopover in BKK on return journey.

TG337 29th July. The plane was a big A330 but perhaps it was an old aircraft. There was no IFE! This is ridiculous in 2014. Before the flight took off I could only feel glad about the large amounts of leg room the old aircraft offered. I've not seen such a long leg room in any other Economy class flight. Pillows and blankets were fresh and I settled in. Since it was just a 3 hour night flight I preferred sleeping than watching movies. Hence the IFE's absence did not hurt me much. What impressed me was the extremely pleasant smiling and courteous service of the flight attendants. I had pre ordered a Hindu meal and what I got was excellent! There was chicken curry with rice and another vegetarian curry. The mango salad and the rice dessert were also perfect!

BKK-JNB TG991. JNB-BKK TG992. The service was very good but they need to improve the inflight entertainment - they are very slow on Boeing 747-200ER. Thai Foods is good and water or juice is served every 30 minutes. The economy seats are not very comfortable but the ticket was a reasonable rate.

After flying with many airlines I decided to use Thai as it offered a direct flight from Melbourne to Bangkok. Business crew were not helpful and looked like they were enduring their jobs and taking out their frustrations on the passengers. I found them to be rude arrogant and unhelpful when I asked for assistance with my cabin luggage due to a back injury I was told I had to put it under a seat. When I explained that I was unable to bend to do this my case was unceremoniously shoved in by a senior crew member. Their controlling manner and inflexible routines made the trip a relief to be finished. The food was not worth eating - rubbery scrambled eggs and dry tough salmon. I will never fly with Thai again. I have had much better experiences in Economy with other airlines.

CPH-BKK-CPH Very nice and comfortable airplanes 777s. Thai has really improved their product when replacing the old 747´s. Entertainment system good with a wide variety of movies TV-series etc. Staff very friendly and attentive food great as always. Last couple of trips to BKK I have chosen different airlines due to the former outdated 747 but from now on I will definitely fly Thai again. The flights were on time both ways.

LHR-BKK-KUL TG911/TG415 had to travel from London to Kuala Lumpur at very short notice on Saturday 5th July. Thai was one of the only airlines available to book online apart from the check in at LHR T3 being shambolic the flights where great. On the LHR-BKK flight 747-400 the seats were very good with plenty of room the food some of the best I've had in economy the crew were just the best very helpful. I was taking my niece back to KL after a family bereavement the crew so caring. I had access to the Thai lounge in BKK which offered a relaxing place to wait for the connecting flight the flight BKK-KUL another great crew new aircraft nice seating and great food I don't use Star Alliance much these days but will consider returning my loyalty after this experience.

Flew LHR-Bangkok on 24 May (A340-600 barely 30% occupied) Bangkok - Chiang Mai 28 May (one hour flight on an A330 barely 50% occupied) and Bangkok - LHR on 7/8th June (B747 90% occupied). All flights on time decent leg room and reasonable choice of movies on long haul. Food served free on domestic. Though all food was average at best. Very helpful friendly and pleasant staff throughout. My only complaint is the slowness of boarding - for every staff member checking boarding cards there seemed to be at least one more standing watching rather than helping.