Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 874 reviews
7/10
4 star Skytrax Rating
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10/10

Thai Airways customer review

(Canada)

Flew FRA-BKK-MNL on July 12/13. A380 flight out of Frankfurt excellent highly recommend upper deck economy if you can book your seat in advance. Small cabin great attentive service. A330-300 from Bangkok to the Philippines was once again warm Thai hospitality first time using them wouldn't hesitate to again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(Australia)

BNE-BKK economy. A day flight. Boarding was early and departure punctual. The catering and IFE were up to Thai's usual high standards for economy but the seat pitch was not their normal 34”inch but significantly less and felt cramped.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(Australia)

BKK-BNE business. Boarding was problematic as the air bridge was not working and we had to be bussed to the aircraft. This delayed boarding and subsequently departure. As a result I missed out on the offer of welcome drinks magazines etc and had to request them specially. However these and other shortcomings that I reported to the FAs were promptly and pleasantly rectified. The seats are not flat bed and seemed on the narrow side but I was able to get some proper sleep. Food and drink were good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Thai Airways customer review

(United Kingdom)

BKK-SYD-BKK Business Class on 747-400s as part of a longer itinerary from LHR to/from NZ. In both cases placed in upper deck of 747 which was a quiet but pleasant cabin. At BKK it is always a delight to be able to use the Royal Orchid Spa in advance of flying C Class on TG and that proved to be exceptional although the lounges themselves are looking tired. Boarding was reasonably orderly with a warm welcome. The angled lie-flat business class seat was fine for the SYD-BKK afternoon-evening flight as it is comfortable for relaxing reading watching movies and snoozing but found it difficult to get much of a sleep on BKK-SYD between the cabin being too warm and sliding down the seat. Service from cabin crew was friendly and efficient. The meals were adequate although not outstanding. All but one of the main courses and desserts were mediocre but the starters and range of drinks were quite good. Inflight entertainment system had a wide range of movies and reasonable TV and music selections enough to keep me occupied. Only downside was an excessive level of high volume announcements so loud that it is deafening through the headphones. Thai's Business Class is ok but the angled lie-flat seating has had its day and it could do with a bit more effort in quality of catering (certainly the quantity and range of choices were reasonable) which would complement the excellent cabin crew.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Thai Airways customer review

(Vietnam)

TG 561 from Hanoi to Bangkok on June 28th. Staff performance is low they seemed to be very stressed since the flight was full due to summer holiday. Food was bad and cold. Alcohol drinks only on request. They were stressed if you asked for immigration applications. No inflight entertainment. Even though we came in on an A330 we had to stop at a parking position on the field and be taken by bus to the terminal. They built an airport for 45 Mil. guests/year and we have to travel by bus.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Thai Airways customer review

(United Kingdom)

LHR to BKK return. First time back on Thai since the upgrade of entertainment. Much better now. Seat didn't feel any different than before still standard economy seats (hard and cramped). So until I can afford to turn left instead of right on boarding then I will just have to live with it. FA's all good. Food was very nice particularly liked the prawn pad thai on return leg. Beverages bought round on a regular basis. Overall very happy with flight and aircraft.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(Australia)

Business class MEL-BKK-FRA-MAN. Excellent all the way FA's attentive and responsive to requests. Food great. Bangkok - Frankfurt on A380 great flight absolutely no problems lounges excellent. Great flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Thai Airways customer review

(Thailand)

Flew BKK-DME-BKK Business class day flight. No flat bed still on this long haul flight. Food same as economy class served in aluminium container. Staff not very friendly.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Thai Airways customer review

(United Kingdom)

London to Bangkok flight out 22/6/2013 return 6/7/2013 flight 916 and 917. Great company to fly with planes are clean very comfortable. Staff are willing to help. Food was the best we have had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(Singapore)

Flying from BKK-FCO FRA-BKK on Thai Airways was an excellent experience. Flight crew always smiling sincere and attentive. and the ground handling was superb.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes