Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 819 reviews
7/10
4 star Skytrax Rating
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4/10

Thai Airways customer review

(Singapore)

Manila - Bangkok on a tired old A330. Cabin and entertainment system from the 1980s no seat back TVs. Food very average. The only direct full service competition on this route is Philippine Airlines and Kuwait Airways and as average as Thai was on this occasion I still think they were the best choice. Flew Singapore Airlines from Singapore to Manila what a difference. Same type of aircraft but modern clean seat back TVs in seat power point nice meal. Thai are able to get away with older aircraft and poorer service on this route because of the low standard of the competition. I'd like to try them on Bangkok - Singapore and see how they measure up when passengers have SIA as an alternative.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(Thailand)

TG750/751 BKK-MFM and vv. 15 and 19 April 2013. These are operated by "Thai Smiles" but still carry THAI's TG flight numbers. Cabin is nice and clean. Meals are above average and beyond expectations from the low cost airlines.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(New Zealand)

TG 653 Seoul - Bangkok Airbus 320 Economy. Having flown Thai Airways on long haul flights in the past I had no hesitation in using them again for a shorter flight. Overall the seat in economy is quite possibly the most comfortable economy seat I have had. The flight was only 7 hours due to a quick stop in Taipei but got up from the seat well rested. Flight entertainment was excellent with a great selection of movies etc. Staff were pleasant food was good no problem getting a drink overall an excellent flight certainly one to remember.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(United Kingdom)

TG 911/916 LHR-BKK and return. Have recently returned from a holiday in Thailand and used Thai airways for the long haul flights plus four domestic flights to Koh Samui and Krabi. The seats were extremely comfortable the food excellent inflight entertainment excellent and the staff could not have been more attentive. Although I am not able to sleep during flights my husband managed to sleep without any problems! However there was more than enough choice on the in-flight entertainment with several very recently released films available. Probably the best flights we have ever taken and highly recommended.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(United States)

A380 First Class from Tokyo to Bangkok cabin almost empty only 4 passengers for 12 seats. I had chosen 1A I understand now from the reviews you're better off with Row 2. Food was mostly very good. Liquor menu is also limited no Crown Royal or comparable blend. The seat was very comfortable.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(Australia)

SYD-BKK-PKT-BKK-SYD on 27 March and return 10 April. Proved to be a very enjoyable flight. Seat pitch is a true 34 inches I'm 6ft 5 inches and need space. Attendants were efficient and the food was better than average airline food. Back of seat entertainment was excellent with many choices. Staff kept toilets clean. Schedule was on time on all flights and generally it was a good experience. This is the first time I've flown Thai and I will definitely consider them in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Thai Airways customer review

(Germany)

BKK-MFM-BKK and BKK-HKT. All flights on time new A320. Terrible seat pitch 28in. Friendly service but just a plastic bag with water and a sandwich. Not to compare with Thai Airways but they sell it under the same brand also TG flight number. I will not book them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Thai Airways customer review

(Singapore)

Economy Singapore-Bangkok TG408. Flight slightly delayed and I got bitten by the Changi Airport habit of misinforming people of the start of boarding. Boarding started 30 minutes later than the flashing signs indicated. Boarding was a little bit chaotic and started before an announcement was made. As a Star Alliance Gold member I like being able to board earlier than other passengers. Got a choice of newspapers. Luckily headphones were handed out during the long wait for departure and the entertainment system worked the whole time during landing and take-off. We got the choice between fish-rice and chicken-noodles. I went with the noodles. Easily the best dish I've eaten on a flight (business or economy). A simple dish yes but excellent executed. Service was good with the only remark that the second offering of drinks came from behind and took me and other passengers by surprise. The stewardess was apparently in a hurry. If you ask people if they want another drink please wait for an answer and try not to break the 100m sprint record. But this was the only remark for an otherwise very pleasant flight. Seat comfort was OK (I am 1m 81 tall).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Thai Airways customer review

(Nepal)

BKK-SIN TG401 11 Apr. I will follow up from my previous comments and say it almost seems that their service keeps deteriorating each time you fly with them. 11 days into the month of April and they still have March's inflight entertainment guide. The inflight crew along with the inflight manager were very cold and did not have the charmingly friendly smile. To end the terrible service run they forgot to serve me my meal as well and when brought to their notice was followed by the all too common sorry. If long transit times were not an issue for me I would have stopped flying Thai it is just not worth flying Business Class with them anymore.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Thai Airways customer review

(Australia)

Melbourne-Bangkok-Phuket return. Melbourne to Bangkok the aircraft was clean and in good condition and staff were wonderful. On the return flight I could have been forgiven for thinking I had changed to a different airline. The staff had little or no interest in the passengers and seemed to ignore the requests for assistance. The food quality also dropped on the return leg. I had expected more from Thai.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes