Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 802 reviews
7/10
4 star Skytrax Rating
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8/10

Thai Airways customer review

(Thailand)

LHR-BKK. New years eve flight and the crew clearly wished they were celebrating. Was the only down point of the journey - no smiles. But food drinks in flight entertainment and comfort in Economy were all very good! Would fly with Thai again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Thai Airways customer review

(Thailand)

Flew Bangkok Paris direct. Seats while they extended into flat beds were narrow and uncomfortable. Main gripe was the food (and poor wine selection). Lunch was barely okay while dinner was simply inedible: some horrible looking mess of noodles chicken and off-white sauce. My comments to steward were met with a familiar and wry nod. Yes he agreed service and food had declined over the years. Thai simply isn't a premium business class service anymore.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Thai Airways customer review

(United Kingdom)

London - Bangkok 4-5 times a year for the past 10 years business class on TG917 and TG916. I am a gold card member and would add that I am 6ft and 20st. My main gripe is that since the A340-600 has been introduced the level of service has gone downhill in my opinion due to the increase in seat capacity but same level of staff. The importance seems to be on serving rolls steward comes round numerous times whereas the wine serving is sparse and never served with the meal which is a shame as it is very palatable especially the white. The Thai lounge is much better than the London lounge. Films can vary a lot but in the main tend to be American. Seating at my weight is never going to be that comfortable. Overall I will still fly Thai but please you need to improve the service at least to how it use to be.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(United Kingdom)

London to Bangkok. My husband and I travel a lot usually economy and I find economy on Thai one of the best. Boarding went very quick and was well organised. Aircraft was very clean and everything functioning. The food was very good with plenty of soft and alcoholic drinks throughout the flight. Cabin crew helpful smiling and friendly. My husband is quite tall but even he found the seats reasonably comfortable. Entertainment was fine good selection of movies and music. Overall very good experience could not fault on anything and I would definitely recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(United States)

Took new A380 from BKK to Tokyo. Long queues at check in and limited self service available. Plane boarding was well organized and executed. New plane is delightful - seat really comfortable with good pitch. IFE touch screen with great selection and very easy to navigate. Food and service good. Really pleasant flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(India)

Flight from Mumbai to Hong Kong via Bangkok. Check in at Mumbai was smooth - we got the seats we reserved. Flight out to Bangkok was on an old 747-400. No PTV on board and pretty old aircraft. Flight from BKK-HKG and return much better on A380. Food a bit disappointing on this sector. Return from BKK-BOM was much better with a newer aircraft with PTV's on board. Staff on all sectors were pleasant but not anything exceptional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(Australia)

SIN-BKK B777 BKK-KIX A330. I find economy on Thai to be one of the best and have no hesitation in recommending them. Both flights on time crew extremely friendly food was ample and entertainment sufficient. I did notice the B777 SIN-BKK was a little more cramped compared to their long haul offering but I put this down to a shorter route config. The A330 to Osaka was very spacious. Crew are wonderful and requests are carried out with courtesy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(France)

A round trip in First Class HKG-BKK-HKG in very old B747-400 with duo seat window and aisle on inbound flight and return on A380. White cream colour cabin which has already got dirty black marks on it how will it be in few months? True that A380 is a fantastic aircraft even for TG. Large seat and PTV but very limited choice of film. Cabin crew are very good on board and look happy! Fantastic customer service at airport especially in Bangkok. Work on product needed.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Thai Airways customer review

(Thailand)

This time our flights were between BKK-CEI and vv. on 23/02 (TG130) and 25/02 (TG141) in B/C. The aircraft is rather old and seat reclination is not comfortable. Service is average. Meals were served on B/C for these short flights. The dinner however was a dish of fried shrimp-cake which was cold and bland. In all these flights should be rated as average.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Thai Airways customer review

(United Kingdom)

LHR-BKK return. Outbound service was all smiles from the two ladies servicing our section. Food (beef) was served in the same foil type dish as an economy meal and the quality was about on par with economy - dreadful! A ready meal from a supermarket tastes far better and what does that cost? Makes you wonder who makes cost cutting decisions and whether they factor in the real costs of losing a customer. Return journey I had the lamb which was pretty much inedible. Crew on the way back were poor in our section with no smiles and just seemed to be going through the motions. The seat is angled lie flat which makes it impossible to sleep. Only mild positive really was the IFE with a fairly decent selection of movies and all in their original uncut versions. Basically you get more space but the food is no better than economy. Worth an extra £1300 over the economy ticket - you decide.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no