Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 874 reviews
7/10
4 star Skytrax Rating
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8/10

Thai Airways customer review

(United Kingdom)

Using the award ticket so it's my first time flying TG on long-haul economy. Turned out the B747 in service has had a refurbished entertainment system. The legroom was spacious surprising given they usually refurbish the aircraft to an often more crammed design. The service was good but mostly impressed by the quality of meal. Serving a little bit small for the entree but was very tasty. Staffs were very attentive and always offered drinks throughout the flight. The lavatories on the aircraft showed their age but didn't pose as a problem. Overall very satisfied and definitely was an improvement.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Thai Airways customer review

(Australia)

I have used Thai Airways from Perth to Bangkok several times and usually have found the service good! However on Sunday 18 August the flight was 1 hour late in takeoff from BKK. I note this has happened before because it makes the flight late on return to BKK once after midnight arrival. Service on flight was poor to bad. And check in at BKK airport a disaster! I requested a seat farther to the front as of my age and legs but was put to the back of the aircraft!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Thai Airways customer review

(Australia)

Day flight from Sydney TG 476 suits me and back TG 475 even better with the next day landing. My first journey to Thailand was in 2010 on a Boeing 767 great then the next journey in an Airbus A340-600 probably the best jet I have flown. Then the 747-400 are in again all flights were on the refurbished Jumbos. Only one flight the cabin crew were very seasoned attendants. Why does the return flight TG 475 nearly always run late departure. To Sydney on Tuesday 13 August the jet departed at 23.50 a long wait at Suvarnabhumi airport and longer wait for passengers at Sydney for return.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(Thailand)

BKK-SYD. MEL-BKK. Flight out was on 747-400 and we sat downstairs in the mini cabin 2x2. The older crew were professional but lacked the warmth that one associates with Thai hospitality. You felt like they were just going through the motions. The food was pretty mediocre but overall it was a comfortable day flight. I was a bit worried about the noise from the kitchen next to our cabin but we didn't hear anything. Our flight back out of Melbourne was much more enjoyable - better aircraft (777) crew were attentive and smiling and the food was surprisingly very good. I think it's the best meal we've had on Thai. One thing we did notice was that the seats were not as flat as on our outbound flight. Not sure if they have 2 generations of seating or maybe our seats weren't working properly? The inflight entertainment had to be re-started a few times. Overall Thai is good value for money though the lounges are pretty standard.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(Colombia)

Bangkok-Hong Kong on 747-400 in First. Initially I did not want to book F but the Price was only 100 Euros over Business and 200 Euros over Economy so decided to pamper myself. Pre-booked meal (Scallops) which was ok but not too special either maybe I should have opted for the meals offered in the Menu. The starter was very tasty though. Beverage selection very good Dom Perignon as welcome drink. Not the newest F Cabin but very spacious feeling and I really enjoyed the rather quick flight. As I flew in from Frankfurt into Bangkok I could use the Royal First Lounge which is always a very special treat. Had time enough for the 30 minutes Neck and Shoulder and Feet massage simply very relaxing. Also used the shower facilities there and started refreshed the leg to HKG. Overall very recommendable especially as the Price was extremely competitive.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(Singapore)

Long weekend in BKK. Unfortunately my wife was taken unwell whilst we were there and the doctor didn't want her walking about on our return trip to SIN. Obviously we hadn't requested assistance at time of booking as didn't know we'd require it. No need to have worried - Thai did a great job whistling up a service agent with a wheelchair at Suvarnabhumi and called ahead to Changi so there was a wheelchair waiting at the gate there too. Well done Thai very impressed and genuinely grateful for the care shown to my wife.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Thai Airways customer review

(Switzerland)

ZRH-BKK-HAN and back BKK-ZRH. Intercontinental flight on A340-600 BKK-HAN with A330. Smooth check in ZRH but the Panorama lounge they use in the midfield terminal is far less comfortable than the alternative Swiss lounge in the main terminal. Kindness and attentiveness of the FA were exemplary. Food was good but not outstanding. The seats are not as bad as such on the A340 but one keeps wondering why they have not gone straight for the flat bed option instead of this 170 degree version. On the A330 seats were old style with a touch of being worn out. No food choices which is surprising for C Class. Lounges in BKK are very comfortable. IFE comprehensive.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(Australia)

Frankfurt - Bangkok TG 921. Great flight on time. Flight attendants excellent and food great. Overall an excellent flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(United Kingdom)

SIN-BKK: kudos to Myanmar Airways International with whom I was booked on this route - their flight was cancelled and I received a very gracious email from their station manager in SIN the day before travel with an e-ticket on Thai Airways attached. Check-in for the Thai flight was very slow comically so but after that everything went well - boarding was very quick and efficient despite the full load on a huge Airbus A340-600 in full long-haul configuration (8F/60J/199Y) - must be a treat to fly short haul in a flat bed. Even in economy the product was impressive with generous seat pitch (34") on-demand entertainment and a full hot meal service despite the short flight time (less than 2h). Cabin crew were incredibly kind and friendly flight was smooth and landed on time. Immigration was very quick under ten minutes and bags arrived pretty soon. I'm not a huge fan of the aesthetics of Suvarnabhumi airport but it is very functional. Have never had a bad flight with this airline and for me their spotless record remains unblemished.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(Australia)

TG486: Perth to Phuket. Excellent flight to Phuket flight was on time the in flight service was incredible. The food was delectably delicious and the drinks were great very kind and attentive flight attendants who catered to our every need. The seat was excellent it reclined to a flat bed on an angle of 170 degrees blankets and pillows provided. Movie choice was good. TG485: Phuket to Perth. Again a good flight with Thai Airways a night time flight (12.30am departure) flight attendants served dinner and quickly cleared allowing passengers to go to sleep. Fruit and sandwiches served for breakfast.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes