Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

Thai Airways customer review

(Australia)

I have flown Thai over the last 20 years and this is an airline with inconsistent service. Check in staff in Delhi and at times in Bangkok are rude. DEL-BKK-SYD still has a rather dated 744 on the BKK-SYD section. Food is good. Typical Thai fare (Jasmine Rice and Prawn curry with dessert). Staff are courteous and attentive. Inflight entertainment OK but nothing to crow about. The decor is nice like most things Thai very neat and organised. However like many airlines that are hard done cost cutting shows. Dated 744s on long range flights like BKK-SYD. The twice daily DEL-BKK service was a A330 and 777 now its a 777 and a Thai Smile A320 at a hideous hour. What came as a shock was the behaviour of the Check in Manager at Delhi Airport who was talking loudly on his mobile phone and barking instructions to passengers and staff alike. It was disgusting at first and laughable later. At times you will find middle aged women at check in counters in Bangkok who have a grim look pasted on their face. It definitely does not represent the land of smiles. A little more smile even faked will be welcome. However Thai offers competitive fares and for that reason alone I shall fly with them. I just hope Thai puts newer planes on the DEL-BKK-SYD leg like the 787 and the A380. I recommend Thai to those looking for a comfortable flight with no nasty surprises.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(Singapore)

SIN-BKK-SIN on the B777. On this route Thai have to compete with SQ and CX and showed a huge improvement compared to an earlier flight I took from the Philippines where they were only competing with PAL and Kuwait Airways. 9 across configuration with a good seat pitch but the box for the IFE does get in the way. Seat back screen was a decent size but the content was a bit of a letdown. Catering was very good for economy with the main course on a china dish metal cutlery and milk for tea and coffee compared with foil/plastic/creamer on some airlines. The baggage allowance in economy is only 20kg and needs increasing to 30kg in line with most of the competition. Overall I was perfectly happy with the price/service and will definitely use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(Australia)

Flew Melbourne to Bangkok return. Staff are excellent and passengers are welcomed with a very respectful traditional Thai greeting once you step aboard the aircraft. Seats are comfortable with a good election of movies. We flew the night flight to Bangkok and a dinner and breakfast was served (whereas on the night flights with Malaysia Airlines only a light snack and breakfast is served). Cabin crew were excellent and there were numerous drinks round on both flights. My call button was answered promptly. Food served was good not exactly fine dining but more than adequate. Toilets very clean on both flights. I highly recommend Thai I have flown with many airlines and they rank as my favourite.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Thai Airways customer review

(Hong Kong)

HKG to BKK return. I have not traveled with Thai for over 5 years chose to fly with them due to the right pricing. The warm Thai hospitality remains but was let down by the food quality and quantity due to cost-cutting. Seats are comfortable enough especially on 747. On both legs the food served was small in quantity and the quality was below my expectation. Fried pork mince with sweet basil on rice looked like a 7-11 fast meal served on bone china dry and tasteless. Chicken red curry with rice tastes ok but quantity so small it's like children menu. Good if you are on diet but for any grown men that's way too small. I commented on that and FA was embarrassed but she agreed. The biz lounge and 30 min free massage was a saving grace. I don't mind flying with them but I wouldn't go out of my way to I still prefer my other choices such as Emirates and SriLankan which are cheaper and better.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Thai Airways customer review

(Thailand)

BKK-CNX v.v. on new 787. Outgoing Business Class return Economy class. Both flights are great. Aircraft's are needless to say spotless. The Dreamliner cabin make a journey enjoyable service excellent by professional crew with tasty light meal/ snack served. Business class seat leave a bit to be desired while Economy seat is above expectation. Problem with new TGs ticketing system affected my internet check-in did not get my preferred seat on both flights despite being the 4th and 2nd people to check in respectively. Other seats are block and cannot be assigned even at airport check in counter. The problem tarnished my otherwise excellent experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(United Kingdom)

Economy seats on flights TG911 and TG910 a family of four. Great service on the Boeing 747 with good selection of films TV program's games and flight info via the seat back screens. Staff don't stop with free drinks meals and snacks. Flights in both directions provided a choice of two hot dinners and two breakfast options. Both routes left and arrived on time. Your Thai holiday starts just as soon as you board the plane. Quality of food was fine. Not fine dining as some would appear to require but certainly as good and tasty as any other airline that I have experienced.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Thai Airways customer review

(Dominican Republic)

Sydney to BKK with unscheduled stop at Bali making the trip 4 hours more. I have had a gold card with Thai for about 20 years but I do not think I will keep it. This trip confirmed to me what people have been writing here. This 747 had old rock hard uncomfortable seats from 10 years ago the sound system was broken the menu has not altered for many years and BKK airport is too difficult for an older person. The arrogance of Thai to divert this flight thus making many passengers miss connecting flights or appointments without any prior notice is appalling when a plane could have been sent to Bali from BKK to take on some stranded Thai passengers from another flight without causing more problems.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Thai Airways customer review

(United States)

I flew business class with TG 920 by A380 from Bangkok to Frankfurt then LH to Chicago. Very good service onboard. Lounge is excellent compared to all American airlines. Impressive services provided by crews. Hope that Thai Airways will expand so there are more new A380 in other destinations.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Thai Airways customer review

(Australia)

We've always thought Thai among the best international airlines but not this time! The Business Class lounge at BKK airport-their key location had the ambience of a Greyhound bus depot. Crowded uncomfortable with modest food offerings that were inedible. Flight TG 473 July 25 2014 BKK to Brisbane was awful. The so-called beds in the aircraft were not lie-flat and so uncomfortable that it was impossible to sleep. The food was poor and inedible- not even Economy standard. The flight attendants couldn't care less. So from now on it's Bye Bye Thai!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Thai Airways customer review

(Australia)

BNE-BKK-LHR and CDG-BKK-BNE in Business Class. BNE-BKK in a 773 without "lay flat" seats but not an issue as this was a daytime flight. BKK-LHR in a refurbished 744 also without "lay flat" seats but I still managed to get 8hrs sleep. CDG-BKK in A380 and BKK-BNE in 773-ER both with "lay flat" seats. No complaints whatsoever about cabin crew food choice IFE or airport lounges especially as BNE and CDG are shared "Star Alliance" lounges. In fact wife was quite impressed with pleasant attitude of cabin crew especially when compared to JQ and QF(domestic). Fare included "day use" of a room at the Novotel at Suvharnabhumi as there was a 18hr stopover in BKK on return journey.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes