Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
4 star Skytrax Rating
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9/10

Thai Airways customer review

(Thailand)

Flights TG 614 and TG 615 Bangkok-Beijing. After 2 trips to Beijing in the so-called business class of Air China I decided to have a go at the Thai flight on the same route but in economy. Everything considered it is a far better option: choice of drinks decent food splendid entertainment system nice planes international reading material smiling attendants who offer a special service to gold card members by letting them have the first choice for the menus. All these features compensate the slightly wider seat of Air China to which you can add the better price too.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(Philippines)

I took TG621 to BKK last 18 Sep and TG620 back to MNL on 23 Sep. The B772 TG uses on the MNL-BKK route is well- maintained and therefore clean but its advanced age is evident. My friends and I liked the colorful seats and the 2-3-2 economy class seating at the rear of the aircraft which meant that the aisles in the tail section were never crowded. The entertainment which included Hitchcock and Hitchcock-inspired selections was great. The food on both legs were well-suited to the Filipino palette that requires the harmony of all types of tastes and flavors and the extra bread runs were obviously highly appreciated by most of the passengers who got seconds. I have flown with a few other airlines and what clearly sets THAI apart for me is the crew and how consistently warm and attentive they are throughout the flight regardless of the crew member you speak with. I wish TG would continue to leverage on their crew as their competitive advantage instead of their aircraft (the A380 and B787) that leave much to be desired at least in photos and collateral's.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(Belgium)

Fly from Brussels to Bangkok with Thai Airways 777-300-ER. Everything went smoothly. I had 3 seats to myself so I could sleep a bit. Food tasted good and the staff really did there best to make it a pleasant journey. Good selection of audio/film. Price wise it's a excellent choice to fly with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(Australia)

Flew SYD-BKK economy return 2 adults and 2 children. No delays at check in seats comfortable with plenty of leg room for my 6ft + husband. Staff were pleasant drinks offered often and food was ok. I have had better meals on other airlines but my husband will argue that Thai's meals were delicious so I guess it's just personal preference. I was disappointed that my young son was not given an activity pack or anything at all! Every other airline we've flown with has offered books toys colouring in activities - something to keep the kids happy but Thai offered nothing to children at all. IFE was great. Plenty of movies or program's to keep both kids and adults happy. Would fly with Thai again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(Japan)

Osaka Kansai (KIX) to Bangkok brand new A330-300. Perfect service 2 delicious meals (on a 5.5 hour flight) free eye masks and toothbrushes second helping of bread for breakfast. BKK-HKT-BKK - Both sectors 777-300. Although the crew seemed in a rush due to the short flight time the lunch boxes were great! Services was good and everyone was so friendly. BKK- KIX - A380-800. Great clean aircraft and efficient service. Although it was a red eye flight crew went out of their way to make everyone feel comfortable. Crew constantly moved throughout the cabin with soft drinks and juices. Breakfast was an awesome Thai chicken dish served 1.5 hours before landing with second helpings of hot dinner rolls and croissants. Overall an excellent airline and always a pleasure to fly but the lounge at Kansai Airport needs serious improvement. Only instant noodles and rice balls available.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(Australia)

Just flew Melbourne to Bangkok on the way to London business class. Had flight times changed so now sitting in Bangkok lounge for 7 hours. Seems that Thai have various planes with different seating and it seems a bit hit and miss as to whether you get lay flat bed type seat. We flew 777-300er and had flat beds. However very narrow and hard as a board. Staff pleasant as we boarded 11.30pm went straight to sleep so only had breakfast which was ok. They use Air New Zealand lounge along with Etihad in Melbourne fairly ordinary from food perspective. Thai Bangkok lounge better but again pretty boring in the food stakes. Would probably not use the flybuisnessforless tickets again as there seems to be no flexibility and now we fly to Dusseldorf and then on to London so you have to question if saving a $1000 is worth having flights changed with no comeback to over 35 hrs Melbourne - London travel time no points and not knowing if you are going to get flat bed seat. Old adage you get what you pay for I guess.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(New Zealand)

AKL-BKK BKK-AKL. Best service we've experienced so far. Great value for money but also great service on return. Seats are spacious and comfortable. Passenger safety is very important for them. Intelligent cabin crew and friendly. We will always fly with this airline in the future. Pilot was great and professional. Thanks Thai Airways International for this great experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Thai Airways customer review

(United Kingdom)

LHR-BKK-HKT 30th May 2014 TG 911 747. Flew with Thai Airways for the first time what a pleasant experience the plane was empty at the back so I had the opportunity to have a whole row to myself. The food was the best airline food I've had plenty of free drinks the crew couldn't do enough to help. The return journey was full but still had plenty of room I'm 63 and for once on my travels I've had legroom because of this I didn't hesitate in rebooking with Thai for my upcoming holiday.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(Australia)

To those wanting inexpensive and smooth flights to Europe/Asia definitely try Thai. It was quality beyond expectation: indeed Smooth as Silk! Flew earlier this month from MEL-BKK and back again later. Kind courteous respectful service. Prompt answers to any requests. Yummy food. Excellent music in IES. Crew quite frequently asked if wanted more water help hot towels treating me like a VIP passenger! My request to upgrade to the spacious exit row seat was immediately granted in MEL. On leg back I was given bulkhead seat despite no requests from me I found the normal seat pitch comfortable enough. Most importantly both flights landed safely with few turbulence and at least 20 min before schedule. Best long-haul flight yet!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Thai Airways customer review

(United Kingdom)

Beware row 43 on the airbus 340-600 unless you enjoy being seated 2ft from a toilet with all the associated noise of flushing banging doors and lights. This was our experience two days ago on a 12hr flight from Bangkok to Heathrow. Needless to say it really soured our annual family holiday. These seats really should not exist for long haul flights.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes