Thai Airways

New Boeing 787 aircraft between Perth and Bangkok return. Usual first class service by cabin staff who were quick attentive and nothing was a chore. Food was of good quality and ample. Thai however have missed the opportunity to configure seats to avoid window passenger hurdling aisle passenger to use amenities. Although lounge facilities in Bangkok are excellent the use of the Perth lounge operated by Qantas is unacceptable. Lots of alcohol but little edible food. Thai better off providing $20 food voucher to be spent at airport cafeteria.

Heathrow/Bangkok/Heathrow business class. Average at best. Disappointing lounges particularly Bangkok with tired furniture and decor. I have never before been in a business class lounge when you couldn't get a glass of wine! The flight accommodation was not good with uncomfortable seating which did not covert into flat beds. On the outward leg the cabin was reduced to darkness after the first couple of hours into the flight despite it being early afternoon which made no sense (except perhaps for the cabin staff). Same on return but quite acceptable as this was a night flight. Half way through the flight the toilets ran out of hand towels. On both flights the service seemed rushed. We have had much better experiences with other national carriers particularly Singapore and Emirates and will not be flying with Thai again.

I flew TG921 on October 22 and TG102 on October 23 TG103 and TG638 on November 8. I can never say enough good about Thai Airways. This is the third year that I have flown with them going between Canada and Chiang Mai. When I have requested window seats they have gone out of their way to see if it is possible and they have succeeded. The central office can make that happen on international flights and the gate agents make it happen for domestics. In Chiang Mai they were respectful and very helpful and the same in Bangkok. Onboard the service is second to none. The food is great and the quality of onboard service is great. Whenever I can make it happen I fly Thai and the airline's courtesy matches up alongside of the wonderful people and country.

Sydney to Bangkok. The entertainment package was great with plenty of choice the seats had lots of leg room which was a nice surprise for economy and I thought the food was good. Flight service over was better than the service on the way back where we were offered drinks quite often and the flight attendants were smiling and friendly. On the flight back service not quite as constant and a couple of the flight attendants were a bit surly. Also the seats were a bit worn and though I was just as comfortable my friend noticed the difference. However I would certainly recommend Thai Airways.

NRT-BKK on A380. This was my second (and hopefully last) flight in Thai first class. They should just not be allowed to call it first class business class on Singapore or EVA is better. Last year I flew Thai from ZRH-BKK on A340 and was disappointed - I thought maybe I just had an old plane and a bad crew. Turns out it's the standard for Thai. A380 is a fairly new plane but it was already quite worn. The F cabin just isn't designed that well - there is a lot of wasted space on some lounge in the front that no one used. Much better to put another bathroom in that area like Emirates have. The seats are OK but the armrest is only on one side which I didn't like. The TV screens are big but the entertainment selection is quite poor. The service would be ok for business class but it's definitely not polished enough for first class. Again I don't want to compare them to their major competitors but Thai is miles behind. It just feels like it's not genuine it's very mechanical. About the food. I ordered a speciality meal thinking it would be better boy was I wrong! The white fish was inedible. I don't know what they did to it but it tasted like a shoe. I had to ask the flight attendant to give me salmon from the standard menu fortunately she had some left. It wasn't a culinary miracle by any means but at least I was able to eat it. Not sure what champagne they were serving but it wasn't good either. Now since this was only a 6 hour flight there were no PJs and it didn't seem like they had bedding for anyone either (at that point I didn't dare to ask just slept on the seat). Also we didn't receive the standard Rimowa first class amenity kit but rather a business class amenity kit designed by Porsche. So disappointing. The FA didn't make any attempt to apologize or explain that. I would definitely prefer to fly ANA business class NRT-BKK.

Flew Thai on TG941 on the 11th of October 2014. From Milan to Bangkok on an aging 747. The plane had the hardest seats and the air conditioning wasn't able to cope with the afternoon sun. Cabin felt extremely stuffy and hot. The IFE wasn't working and we were told that they were restarting the system. After 2hrs into the flight it was apparent that the IFE was not going to work and for the next 11hrs or so all the passengers were restless. The cabin crew tried to make up for this by serving food and drinks regularly. Either way arrived at BKK with a sore back and with no sleep. Will never fly Thai ever again!

26/9 Bangkok - Zurich LX181. 27/9 Zurich - Athens LX1830. 26/9 Perth - Bangkok TG484. Overall middle of the road airline. Business lounge [Qantas] in Perth mediocre. Business lounge in Bangkok poor considering it is the hub for Thai. Seat configuration could be better. Aircraft brand new Boeing 787 quiet and smooth.

TG949 Madrid to Bangkok. On Oct 6th T Hawk submitted a complaint about the very poor seat he had in business class. Five days later on 11th Oct I had the same experience in seat 12J on the same flight from Madrid to Bangkok. When I tried to register a complaint in Bangkok a) at the ticket desk b) at the business class lounge they were simply not interested. The other 3 legs I travelled were good.

Shanghai - Chiang Mai - Bangkok and then Luang Prabang - Bangkok - Shanghai all in economy. Very comfortable great inflight entertainment very good service. Ordered vegetarian meal and this was confirmed and then delivered promptly. Really wonderful service and would definitely fly again.

The 777-300 that Thai uses for this 4 hour flight from Bali to Bangkok has a 2-3-2 configuration in business class with angled lie-flat seats which is excellent for this route. The IFE is somewhat outdated and doesn't have a huge selection of movies but personally I'm not into watching movies on shorter regional flights. Both the service and food were acceptable but not outstanding.