Thai Airways

✅ Trip Verified | The flight was on time. I bought the ticket online. I paid a total of 8000 baht for a round trip as an offer was there. Crews were friendly. Food was good. Check in at Dhaka was good.

✅ Trip Verified | I purchased the ticket online and they were offering a discounted rate for a round trip last year. The ground service was good but check-in process was slow. Good food and entertainment inflight. Crews were good as well.

✅ Trip Verified | I took a 9-hour flight from Sydney to Bangkok on March 11, 2023. I specifically purchased a seat with extra legroom as I was traveling with an infant and needed a bassinet. My partner sat behind me. I was informed that I would not be provided a bassinet even though my child met the size requirements because they were 8 months old and not 6 months old. I was stuck in my seat with my baby and unable to even eat. The flight attendant was very rude and told us that if my partner wanted to sit in the empty seat next to me, he would have to pay $120 AUD for a paid seat. I would not have even purchased this seat if I knew I would not be provided a bassinet. As an alternative, the flight attendant offered us worse seats in the back rows, where my partner would also be seated separately. I had an inflatable bed for the baby, which the flight attendant also did not allow me to use. My child had to sit for 9 hours despite not even being able to sit yet and now has a distorted silhouette. I regret purchasing another premium economy flight with this airline before this experience, as it was the worst flight and airline experience of my life, and I will be pursuing legal action. Avoid this airline at all costs!

✅ Trip Verified | Worst customer service of any airline I’ve flown. I booked a changeable ticket but when trying to change it, Thai Airways is making me jump through so many hoops my head is spinning! First, you cannot change online. You must email customer service. Customer service emails you after at least a day saying that you must contact the ticket office of your original destination. No working phone numbers for any ticket offices on their website or Google. The originating ticket office gave me a Thailand phone number to call (no toll free). They finally changed my ticket but said I would receive and email “a couple of days before departure “ to make a payment. The email arrived early in my spam folder and the link expired. I spent an hour on the phone requesting a new link. It took more than 24 hours for them to send a new link (because customer service and the ticketing department are separate and you cannot contact ticketing directly). I finally received the new link, but it’s rejecting every possible card I have and my family has. We’ve tried Visa card, Mastercard, and debit cards from 3 different banks in different names. All are rejected. The banks say no fraud alert has been triggered, the problem is with the merchant. Thai Airways refuses to take responsibility for their antiquated system and terrible technology. My flight leaves in 12 hours and I still don’t have a confirmed ticket! I will never fly Thai again.

Not Verified | Flight out was uneventful and on time. Return flight, all in daylight was OK but several passengers were supplied with alcohol when they were clearly already drunk. This caused two serious disorderly incidents which although dealt with by a number of flight crew was very worrisome. I am ashamed to say the passengers were British.

✅ Trip Verified | Flight TG910 Bangkok-LHR, 12hrs 40 mins. Boarding needs to be more understandable. The Cabin Crew were outstanding on Customer Service, very polite, friendly. nothing was too much trouble for them, they all worked hard. Food was average, seats were a bit tight pitch, although it is new Aeroplane so I thought there would be more space with a 3x3x3 seat configuration as others Airlines 777 can have 3x4x3 seat configuration. At first the cabin was too hot, no personal A/C to adjust, not comfortable but later in the flight Aircon is better. The Inflight Entertainment was touch screen and very responsive but the content was average, music needs updating. I probably would not fly this direct flight again with Thai Air, better to use an Airline that stops halfway, you can stretch your legs have a break from flying at a Hub and get on another flight for the second part of the journey in my opinion but I thought I would give it a try to see the difference. The price for Thai Air is bit high for what you actually get. Date of experience: 31 March 2023.

✅ Trip Verified | Check in was fine. Plane was clean and economy seating, fine. In flight entertainment was weak, films listed under New Releases were certainly not at all new. The visual images were poor - like a video that had been copied many times. The interface was very slow to respond. Staff pretty disengaged. Worst aspect was the food. Really bad. 2 hot meals were served but were mirror images of each other - chicken with rice or ‘seafood’ pasta (just prawns) for meal 1, then what looked suspiciously same ‘seafood’ recipe with rice or the same chicken recipe with pasta for 2nd meal, both with a tasteless piece of cake for pudding. Linguini in tomato sauce isn’t the ideal pasta to eat in the confined space of economy in a white t-shirt! Anyway, as the sauces was totally bland and uninteresting I didn’t bother to try. Chicken was thigh meat that hadn’t been cleared of pieces of bone. For the second meal the starter was prawns (prawn followed by prawn?) but the prawns were still frozen - returned to the staff and did not take them up on the offer of a replacement. Managed to avoid any tummy troubles touring around Vietnam - sadly, not the same when I got home after this flight. Food can make or break the experience of having to sit through a 16 hour flight. It broke mine. After the second meal, which was served half way through the flight, the staff handed out a round of sandwiches in ready sliced ‘plastic bread’ containing half a round of cheese, the other ‘ham’. There was no other filling and looked like they had been rescued from the bottom of a teenagers school bag. I could see that many people hadn’t eaten their main course. Later in the flight I did obtain a nice banana and some cashew nuts from the galley to keep me going. Flew to Asia with Vietnam Airlines - considerably better. Will avoid Thai in future.

✅ Trip Verified | Worst customer service at counter in Jakarta. Had excess weight and system was down so could not pay ahead of time. Showed them system down at counter and they still charged me 3 times what it would have cost to pre-book. Asked for upgrade option if paying for business class. It was around $300, compared to $250 for excess. I was happy with that but they told me they would charge me for my golf bag on top of the upgrade charge. Never will fly them again. $30 to sit in an emergency row, as well.

✅ Trip Verified | Paris to Bangkok in Economy. Plane quite old 777: torn carpet, sidepanels and seats. Inflight Entertainment System not operative as remote control cable was damaged. Return in business, same plane, very dirty pillow. This is unacceptable from Thai Airways. The legendary TG service is gone and this is very disappointing

✅ Trip Verified | If you want to fly direct this is a good flight. Ground staff announced passengers in certain row to board, then failed to give anymore information so all started boarding - it was easy to board no queue. I found the flight too hot for half of the 11 hr flight in row 51. The seat was uncomfortable and a upholstery was bit dated on this 10 yr old 777. There was no personal airvent to control. Food was not great and there was no menu either, only one choice of dish. Breakfast was not great either, lukewarm and uninspiring. The Inflight Entertainment was average. Positive side, the crew were very attentive and polite and friendly and helpful. This is a good flight if you want direct flight without any frills.