Thai Airways

Not Verified | I do believe that Thai Airways is known to provide smooth journey experience, but to my surprise during my recent travel with your airlines, I found that there was no priority boarding services offered and It was really difficult to stand in the long queue with my 5 months old infant who was crying inconsolably! Above all the boarding staff were very rude when asked for the guidance. I wonder the way the staff yelled to go and stand in the line as if they are offering any free services! I really felt humiliated by the way I got treated. I wish the airlines will teach your staff to treat the passengers politely and with the deserved respect. In addition that how can the cabin crew forgot to provide life jacket for the infant in case of any emergency landing, thankfully nothing kind of that happened! Hope your airlines provide smooth journey experience next time. Looking forward for positive changes!

✅ Trip Verified | I stopped flying Thai last year because the product had become so poor and stale. However, I genuinely can’t fault the airline this time. I was much more impressed with them. The food was a lot better the crew was less sharp and more friendly. The flight went by without a glitch. Bit bumpy but that was that’s the weather not the airline. Back to being my number one carrier to Thailand.

✅ Trip Verified | First time I was flying back at 1pm rather than 1am. I thought I was going to struggle. That wasn’t to be the case. Nice and easy flight. I do tend to find flying back physically easier, maybe not mentally. Food was good and a sufficient amount of movies to watch. Only downside was the flight seemed to take a lot longer than ever before. Verging on 13 hours plus.

Not Verified | The internet even though I paid was great throughout the flight. The flight crew were excellent and respectful and much on time with everything. I enjoyed the onboard entertainment throughout. Lots of choices from comedy to action movies. The seats had lots of room for my legs for a man who is 6ft. The food was so great both meals. I was really happy with everything they did. .

✅ Trip Verified |  We flew Thai Airways again. This time from Bangkok to Osaka by Business class. The check-in was smooth and we enjoy Thai Airways Lounge before departure. The plane was quite new and we enjoy very good service from cabin crew. The seat is quite good, larger than other Thai Airways Business class. We did have some good sleep before landing. The breakfast is quite good and tasty. The flight was smooth and we arrive a little before schedule. Overall we are very satisfied.

Not Verified | Went from Singapore to Bangkok. Airbus A350 then on from Bangkok to London Heathrow. Boeing 777. Positives: Received 3 meals over 2 flights and all the food was delicious especially the rice. This was as a surprise as didn’t have high expectations for their food. However their was a vegan passenger next to me who was only served fruit the whole flight. Negatives: The seat was uncomfortable and hard with no leg rest but can recline the chair. The cabin crew were no longer in their traditional Thai outfits. They were not that friendly but were present throughout the flight. The ground staff at Bangkok, were not up to the "Land of Smiles" name, and the crews seemed to lack friendliness although they remained professional and efficient. Didn’t use wifi on both flights so cannot comment on their connectivity. Cannot comment also on the in flight entertainment but no doubt there would have been choice. Will fly with them again if you get a cheap deal but Overall average. Disappointing for the money we paid.

✅ Trip Verified | Thai is a very good airline with excellent customer service and food. It is kind of value for money but it just average though. I didn't like though wa the wi-fi connectivity it was not as good as they said, but still I will give it a pass. Everything else was pretty good. So in summary Thai is a very good airline.

✅ Trip Verified | Tokyo-Haneda to Bangkok then to Jakarta onboard their Airbus A330 and Boeing 777, right on the 63rd anniversary of this airline. The Tokyo-Bangkok leg was sublime: the crews, in Thai traditional uniforms, treated us like they were happy to have all passengers onboard this very special occasion. They were friendly, professional, and always present throughout the flight. The seat was comfortable, but they could have added some extra legroom since my leg touched the seat in front of me when sleeping in a relaxed/reclined position, and for the record, I am only 5 ft 6. Ground staff at Haneda were friendly and professional, as well. The positive trend was continued by the IFE system and the food I received on the flight. Not only did I receive two meals, but they were absolutely exquisite, although their rice could use a tad more seasoning to make it perfect. The IFE system on the A330 contained more selections than their 777s, with the same, good level of responsiveness and excellent layout. It was the Bangkok-Jakarta leg that brought the scores down a little bit. The ground staff at Bangkok, as usual, were not up to the "Land of Smiles" name, the crews seemed to lack friendliness although they remained professional and efficient, the seats were a tad too hard although had better legroom, and the in-flight entertainment was an old model that lacked responsiveness and often hung and crashed, although it had good selections and layout. The meal served on this flight, however, were just as delicious as my previous 3 Thai flights. Overall, in these two anniversary-edition flights, there were some downsides that need improvement, especially on the Bangkok-Jakarta leg, but the Thai touch has not completely vanished. I can see that they're slowly but surely going back to its former glory.

✅ Trip Verified | Jakarta to Bangkok then to Tokyo Narita onboard two different Boeing 777-300ERs. I was originally sceptical about this airline, but after trying these two flights, I was genuinely surprised by their service. The crews were absolutely friendly and one of them even went the extra mile to help me take pictures. Ground service at Jakarta and Narita was also fast, efficient, and friendly, but the ground staff at Bangkok were a disgrace to Thai's "Land of Smiles" label, hence bringing the rating down one star. Seat-wise, the Jakarta-Bangkok leg had the more comfortable seat, while the Bangkok-Narita one was on the inferior side, although it had a footrest installed. Meals on both legs were delicious beyond belief, and for the Bangkok-Narita leg, I was served two meals instead of just one that many carriers do nowadays. Their In-Flight Entertainment system was superb in terms of responsiveness, contents, and layout, although the IFE on the Bangkok-Narita leg was a tad laggy due to the age of the system. Face masks, at the time of my flight, were no longer mandatory. I used to be sceptical of Thai due to the recent reviews, but it turns out that they brought me a surprise of my life. Will definitely try them again. They are an absolute star!

✅ Trip Verified | Poor customer service. Not preferable If you are travelling along with your family. Cabin crew not providing first preference to family who are travelling along with kid.