Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
4 star Skytrax Rating
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6/10

"seats are poor compared to others"

(China)

Trip Verified | Very average business now, seats are poor compared to others, choice of food and quality poor. Wines basically red or white ( 2 of each ) Service was ok, but plane looked a little tired. Plane delayed. Price no cheaper than Cathay via Hong Kong. Thai airways is struggling, not the airline it once was.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBeijing to Bangkok
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Totally disappointed and upset"

(Australia)

Trip Verified | I was 4 months pregnant and travelled alone. I requested a female air hostress to help me put my carry on luggage on the shelf. She complained immediately to her male co-staff. He told if you can bring the luggage then you should carry it. There is no law that we should do this. This time we will do but even if you are pregnant there is no law that tells to help a pregnant person put the luggage on shelf. Both the staffs were so rude and he shouted in front of whole passengers. The law says not to help a pregnant woman travelling alone but what about moral ethics? If your own mother travels with luggage won’t you expect there would be someone to help her on her way? Totally disappointed and upset. Will never travel in Thai airways again
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChennai to Melbourne via Bangkok
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"It was a wonderful flight"

(Netherlands)

Not Verified | It was a wonderful flight. The seat was comfortable and the food and service was great! The Thai airways cabin crew was happy and smiling every time. It looks that they love to do their job. And also liked the footrest by the seat it was very comfortable most airlines don’t have footrest anymore. I look forward to fly Thai airways again! See you soon!
AircraftA350-900XWB
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStockholm to Bangkok
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"obnoxious resistance"

(Singapore)

Trip Verified | Thai Airways used technology to replace various in flight and check in services without a correction/verification feature or providing human support for their technical error. Countless attempted contacts were made via phone calls and emails minutes after error was spotted, everyday for 2 consecutive weeks before trip took place. Assumed that I would be in the safe hand, but no, I was charged extra for no service provided and being held hostage for more payment at the airport check in counter by Thai airways operators. As Thai Airways operators claimed, they are not from the same department, they cannot offer a resolution, they do not know their system, and most unexpectedly they claimed they are not employees of Thai Airways! After hearing these from them, all I thought was to get out of that place immediately and never use them again. I made another payment again, repacked baggage, and dashed through the security clearance check points and the airport to my boarding with less than 1 hour as that operator held hostage to my check in bags. In all reasonable manners, airport manager was not empowered enough to manage the situation and their operators emotions; implemented technology should be well learned and supported if any system restrictions by the operators - obnoxious resistance result to failed implementation; and all passengers should be extended with a peace of mind in traveling, not being expected to pacify it's frustrating employees and dealt with their illiterate knowledge of its own system, and be able to answer why charging passenger when service was not provided to avoid the dispute and stay effective. I will avoid using Thai airways till a positive change observed. Unfortunately, from worse to catastrophic experience this time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Bangkok
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Cabin crew were very friendly and helpful"

(Thailand)

Trip Verified | We flew back from Osaka to Bangkok by Thai Airways but on Economy class this time. The check-in was very smooth and fast. We sat on preferred seat (48 K) and the seat was quite comfortable. Cabin crew were very friendly and helpful. My friend who travel with us had problem with his sat and the male cabin crew was very helpful to change his seat close to us. The food was delicious (we ordered Thai red curry with rice) and the service was excellent. The male crew was very friendly and helpful during the flight. Excellent.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOsaka to Bangkok
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"They were so friendly helpful"

(United Kingdom)

Not Verified | I flew on Thai airways and this is my first time with them for 6 years or longer ! We normally fly on Eva as it’s a world class 5 star airline thought Thai used to be my favourite. So we flew on the Boeing 777-300er and came back on the Boeing 777-300erwhich was older and dated tvs and cabin unlike the amazing (77y) with a luxurious cabin new interior and modern tv screens on seat back. Though my experience was fantastic. The crew are the best I’ve flew on. They were so friendly helpful they even got me a window seat even though I thought there was none available. The cabin was clean comfortable. I was so happy with the seats the food and the entertainment.
AircraftBoeing 777-300er
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"boarding staff were very rude"

(India)

Not Verified | I do believe that Thai Airways is known to provide smooth journey experience, but to my surprise during my recent travel with your airlines, I found that there was no priority boarding services offered and It was really difficult to stand in the long queue with my 5 months old infant who was crying inconsolably! Above all the boarding staff were very rude when asked for the guidance. I wonder the way the staff yelled to go and stand in the line as if they are offering any free services! I really felt humiliated by the way I got treated. I wish the airlines will teach your staff to treat the passengers politely and with the deserved respect. In addition that how can the cabin crew forgot to provide life jacket for the infant in case of any emergency landing, thankfully nothing kind of that happened! Hope your airlines provide smooth journey experience next time. Looking forward for positive changes!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Chennai via Bangkok
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"I can’t fault the airline this time"

(United Kingdom)

Trip Verified | I stopped flying Thai last year because the product had become so poor and stale. However, I genuinely can’t fault the airline this time. I was much more impressed with them. The food was a lot better the crew was less sharp and more friendly. The flight went by without a glitch. Bit bumpy but that was that’s the weather not the airline. Back to being my number one carrier to Thailand.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Nice and easy flight"

(United Kingdom)

Trip Verified | First time I was flying back at 1pm rather than 1am. I thought I was going to struggle. That wasn’t to be the case. Nice and easy flight. I do tend to find flying back physically easier, maybe not mentally. Food was good and a sufficient amount of movies to watch. Only downside was the flight seemed to take a lot longer than ever before. Verging on 13 hours plus.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to London Heathrow
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew were excellent and respectful"

(Australia)

Not Verified | The internet even though I paid was great throughout the flight. The flight crew were excellent and respectful and much on time with everything. I enjoyed the onboard entertainment throughout. Lots of choices from comedy to action movies. The seats had lots of room for my legs for a man who is 6ft. The food was so great both meals. I was really happy with everything they did. .
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Bangkok
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes