✅ Trip Verified
| We made a mistake in our booking of the return flight in November 2019 and immediately noticed this. Due to the departure just after midnight, we clicked the wrong date: one day too early. We contacted customer support immediately to report this and to get this solved. 2 days later, many phone calls and emails later to both Brussels and Bangkok, no decent alternative is offered. We get the message that our ticket was a promotion ticket (we never noticed this) and that no seats are available in other flight. When we check the correct flight, we still find seats available. Then they come with the excuse that it's not the same class. We are not talking about difference between business or economy. Apparently, Thai Airways also divide the economy in different classes with each letter of the alphabet. When we look closer, we see that every day the tickets are divided in different classes which makes it impossible to switch to another day in same class. Instead of helping us for the mistake, customer support keeps hiding behind the 'there are no tickets in same class' or proposes very high cost for cancellation of half the ticket price per person. Even when we are offering to pay the difference in price or a reasonable fee, the answer stays that they can't help us. As every day has different classes, Thai Airways makes it impossible to switch. This is simply very poor customer service and doesn't help anyone.