Thai AirAsia

✅ Trip Verified | Seats I paid for were changed by the airline, and I only knew about it because I checked on the reservation. It cost 2 hours on the phone and they couldn't offer me comparable seats so I had it refunded. Then I arrived at the airport on Oct. 1, as it said on my itinerary, with connecting transport and hotels booked after my arrival. At the airport, I found out the flight had been moved to the next day and AirAsia X did not even HAVE an office at BNE for me to go to, nor any number to call to fix the problem. It cost another night's hotel in Brisbane, and all connecting transport, plus the loss of two nights paid at our destination. On the plane to Bangkok, I was told there was no place to refill my empty water bottle. On the way back, they searched bags to confiscate any water, there was no water in the gate area. I could not in good conscience ever take my kids on an AirAsia flight. I don't know how it is legal in any country to deny access to water in a waiting area that's 30 degrees for an hour.

✅ Trip Verified | Siem Reap to Bangkok Don Muang. Thai Air Asia provided a good standard of service as the best low-cost airline in the world. I choose Thai Air Asia as I am a loyal customer to the airline and the cheapest option to fly within the region. The flight departed on-time and arrived 10 minutes early! The boarding process was fast and very organised. The aircraft is fairly old but the cabin was really clean. The seat was fairly comfortable and the leg room was a good standard for low-cost airlines. The seat pocket contain magazines, safety card and air sickness bag. The crew was very friendly and motivated. I ordered a drink which was good but overpriced. The toilet on the aircraft was small but very clean. Overall, the flight was good as a low-cost airline and I would fly them again.

✅ Trip Verified | Siem Reap to Chiang Mai via Bangkok. Worst experience ever. Extra hidden charge for luggage. Tickets: $182. 2 pieces Luggage @ 20 Kg ea: $560. Seriously. 15 Kg limit at the counter, 20 Kg with online check-in but the system wouldn't let us check-in online. We were told to go to counter. None of these rules can be found on their website. They charged us for each leg on a single trip.

✅ Trip Verified | Surat Thani to Bangkok. This flight went smooth, on time, not very narrow seats either. A few years ago, those flight with Air Asia were always delayed, often with several hours, so we stoped using them, but now they have really improved. We have had 4 legs, the last two months no delays. The ground staff at Surat Thani should have taken 'how do you get satisfied customer' lessons. When we checked in we had bought 20 kg of luggage, one bag was 14 kgs, and we thought of sending another bag, but then the total weight became 21 kilos. Instead of taking out something from one of the bags, we brought it onboard, 'plenty of space' for luggage in the cabin, not in the belly of the aircraft. When we were boarding a very rude staff, organizing the queues, by the book, not what was the most efficient way.

✅ Trip Verified | This trip was a choice between Thai Smile and AirAsia. Ultimately we chose AirAsia as they were significantly cheaper. I arrived at the airport pretty late as driving to the airport before sunrise proved to be a challenge, so many U turns and unlit signs. I prefer Suvarnabhumi Airport over Don Mueang as it's just one easy turn off the intercity motorway. Check in reminded me of Heathrow Terminal 2 where everybody prints out their own boarding pass and checks their own bag. AirAsia assigns a seat for you. If you're not happy with it you have to pay to change it. There was a staff member asking if anybody was leaving within the hour, and directed us to the manned check in counter. Probably the fastest check in experience I have had, after typing our names off our driving licences he handed us our boarding passes and we were off to security. I must note that these boarding passes are essentially just a receipt with a barcode on it. Boarding by bus was complicated but somehow in the confusion we left on time and touched down 10 minutes early. I had preordered a Nasi Lemak on this flight, and it was served piping hot with a complimentary bottle of water. Not very large but decent for 120 baht paid. The seat is quite small but somehow it is better than some legacy carriers, I'm looking at you Singapore Airlines! On the return flight, the kiosk check in did not work, so we went to the actual check in counters to get our boarding pass. What was really odd was that we were assigned seats 7A and 8C, yet 8B was empty which makes me wonder why the system somehow messed up our seat assignments even though we are in the same booking. On this flight, I didn't preorder anything and bought the last hot meal left, rice with chicken teriyaki. Not the most appealing option but I was hungry. They also asked if I wanted to try their Boba milk tea. It was quite unique to get that on a plane but too sweet for my taste. The captain had already started the descent when I was being served, apparently some really strong tailwinds put us 20 minutes ahead of schedule. This was a quick day trip, and we chose AirAsia seeing that we didn't need to check any luggage, both of us had a purse bag and that was it. The crew on all flights were excellent and worked tirelessly to make all passengers feel welcome onboard. The problems that need addressing: I think a mobile boarding pass would be a good idea, I could've just gone through security straight away after parking my car at the airport. The system should also ask if you prefer a window or an aisle seat, that at least saves you some trouble if you prefer the window or have to use the toilet during the flight. The biggest problem I have is the stocks of food onboard. A normal flight normally has only 10 hot meals available for purchase, the guy in the last row would have no chance of getting a hot meal. In the end, they have great value for money and since you get what you pay for, I wouldn't say they're a bad carrier especially given the price point. If you want to fly low cost in Asia, choose between AirAsia and Jetstar. Either one of those two options are very good for their price.

✅ Trip Verified | Hong Kong to Bangkok. This story is about my wonderful experience on Thai Air Asia flight FD503 on July 27th. I have been on more flights than I can remember and even more planes counting transfers. That also means many different airline companies (including once with Air Asia to Cambodia). I would estimate that I've been in 30 different airplanes. Yet, it's easy for me to say this was the best flight I've ever taken. And not just because of the special treatment I received. I've always heard Thai people are very hospitable. But I can't imagine the attention to detail I witnessed is common. I suspect I will never have another flight where my needs (unvoiced and even unknown to myself) were anticipated and met promptly in such an elegant manner. Just a few minutes after sitting down, the flight attendant Ms. Kristina offerred to change my seat to the last empty row as I struggled with my carry on bag in the cramped space of my middle seat. I accepted and I was even able to lay down and sleep in the empty seats next to me. I had been travelling a long way even before getting on the plane in Hong Kong. What I want to emphasize is that while almost all flight attendants that I've met are polite, I have never seen such keen attention to detail before. I think most people do their jobs adequately. But the details of Ms. Kristina's actions in particular display a combination of sincerity, acute observation, and dedication to her job. It was evident after my seat change as well in the way she stooped down low, listened carefully, and answered the many questions I had.

✅ Trip Verified | Surat Thani to Bangkok. Overall a good experience if you know how to stick to the rules. Print your boarding pass, no mobile boarding pass, pay beforehand for your check in luggage (20K max) and respect the size and weight of carry on luggage. If you stick to these rules, things will be fine, smooth check in, boarding. flight departed and arrived on time. the crew was OK. Not overly friendly, but who cares, it's a low cost carrier!

✅ Trip Verified | Hanoi to Chiang Mai with Thai AirAsia. Easy baggage drop-off. Had a backpack which was small enough not to raise suspicion but if your hand luggage looks heavy it will be checked. Boarding started like 1 hour before the flight and the flight arrived at its destination before schedule. I have not experienced something like this for a while. The price for the flight was a bit high and the website, while very nice, has hidden fees. The rest is more or less what you expect from a budget airline, no surprises there.

✅ Trip Verified | Bangkok to Udon Thani. Uneventful flight, I like that. Check in was very easy and pleasant at Don Mueang airport, not many passengers on plane, flight left BKK early, and arrived in Udon Thani 25 minutes prior to scheduled arrival, fantastic!

✅ Trip Verified | Bangkok to Phitsanulok on a business trip and allocated on a Hot Seat with breakfast pre-ordered by my host. BTW, when it comes to serving I received only a Governmental snack box but not the pre-ordered chicken curry with rice. Flight attendants seem to recognise the problem but could not answer why this happened. After waiting until other passengers finished their meals (for a very short flight) I was given the pre-ordered tray to eat as rapidly as possible. For the record, rice was still fridge cold and the curry not adequately warm.