Thai AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 123 reviews
5/10
3 star Skytrax Rating
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1/10

"system separated us"

(Thailand)

Not Verified | Trang to Bangkok. Booked 3 people on the same reservation including a child. Their system separated us even though 3 seats were available together. System said I had to pay I get seats together but wouldn't let me change. Agent at the airport was worthless. Only thing he offered was upgrading to premium and paying 400 baht each. Don't fly thus airline. NOK AIR let's you select seats for free.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTrang to Bangkok
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"asked me to pay extra check-in"

(France)

Trip Verified | Phuket to Chiang Mai. I am very disappointed by this airline. First of all, when I booked my flight it was very confusing whether I have the right to bring a 35kg check-in luggage or only a 7kg carry-on luggage. So when I got to the airport they asked me to pay extra check-in luggage because my bag didn't fit the carry-on size. Then, during my trip I had to travel with this airline again so to make sure I wouldn't have to pay at the airport I checked in my luggage 2 days before. But I wasted my time cause they couldn't find my reservation whereas I showed them the receipt from my bank and no one couldn't help me at the airport? I had to pay again at the desk. On top of that the flight were supposed to be early retimed then it happened to be late. I sent them an email and I am still waiting for an answer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhuket to Chiang Mai
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Airline rescheduled the flight"

(Turkey)

Trip Verified | Bangkok to Phuket. Airline rescheduled the flight for 1st May such that it makes the flight useless and my insurance policy unusable due to delaying it for 1 hour 30 mins - not only iI am missing my connecting flight Ii cannot claim on my insurance as the delay is less then 2 hours. Never again. Avoid at all costs
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownApril 2018
Value For Money 12345
no
10/10

"a nice safe flight"

(Thailand)

Trip Verified | I flew Thai AirAsia from Bangkok DMK to Seoul ICN and I had a nice safe flight. Thai AirAsia ground staff and the airport staff have been very kind, polite and helpful all the ground process were very smooth. The check-in process was fast without line. The Cabin Crew members provided an excellent service. Pilots kept us informed before and during the fight. boarding was fast and smooth. The aircraft cabin was clean and comfortable, the temperature was really good not too cold or too hot. I payed 49$ for an extra package during my booking process for 20 kilos extra, a meal and pre selection of the seat. Food was delicious, tasty and different options were available for sale. Duty free products are many and nice, great opportunities for shopping. Seat is comfortable and it is possible to recline back the seat, space was okay for 5 hors flight. Blankets are available for rent for 150thb The flight was on time, I will fly again Thai AirAsia.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Seoul
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Extra legroom not worth extra cost"

(United Kingdom)

Trip Verified | Krabi to Bangkok. Customer service is terrible. Meal impossible to eat, cabin crew okay. Extra legroom not worth the extra cost of US$11, minimal difference with a regular seat.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"nothing out of the ordinary occurred"

(United States)

Trip Verified | I travelled from Pattaya to Kuala Lumpur on Thai Air Asia on 15th December 2017. I love the airport because it is small and intimate. I had an iced coffee before leaving at one of the stands outside the entrance. Great coffee. The flight was good as usual and nothing out of the ordinary occurred. I will fly Air Asia again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePattaya to Kuala Lumpur
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Sometimes very late"

(Thailand)

Trip Verified | Bangkok to Phuket. I have flow Thai AirAsia many time over the last 4 years of living in Thailand. Check in is easy with automation. Onboard food is good value compare to others. Advertised price look cheap. Sometimes very late, this is my biggest gripe and never apologise or explain why. When you add seat cost, baggage, food may be cheaper to fly with non budget airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"On time, no hassle flights"

(United Kingdom)

Trip Verified | Don Mueang to Udon return with Thai AirAsia. Had previously checked in online so only had to collect my boarding pass at the machine (no checked bags) so check in took 2 minutes, another few minutes at security, then the long walk. DMK Domestic can involve a long walk to / from the gate. Boarding was reasonably well organised by aft / forward zones. There was priority boading for those who paid extra (presumably allowing them to stow their oversized cabin bags for less than the cost of the bag being checked in). Flights were on time, both full-full. Didn't bother with a meal from the fairly disinterested cabin crew and neither did most of the passengers. Check-in in Udon was the same - a couple of minutes at the machine assisted by helpful staff. Excellent price. On time, no hassle flights. What's not to like?
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDon Mueang to Udon Thani
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"charged me for bags"

(United States)

Trip Verified | Bangkok to Phuket. The customer service at desk was horrible and charged me for bags even though I wasn't charged before through same airline and it cost as much as a ticket 64 US dollars. The seats were tight and the airline was late. I would not recommend but if you take them plan on being late .
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"flight was worth the money"

(India)

Verified Review | Flight departed 20mins late, arrived 15 mins late. Staff were courteous. Proper announcements were made inflight by the crew and the pilots. Had pre-ordered Veg hyderabadi biryani which was served with water and tasted nice. Wifi was available onboard which could be purchased. Overall flight was worth the money.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok DMK to Khon Kaen
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes