✅ Trip Verified
| Bangkok to Hong Kong. Upon entering Bangkok Don Mueang Airport, I knew I was in for trouble. The crowd rivaled Times Square on New Year's Eve, but with less security and less discipline. I went to a booth marked Air Asia help, but the lone lady attending confused passengers was working on her computer and completely ignoring people at the counter. After about 10 minutes she looked up and curtly directed me to a herd at check-in area 1. After 10 minutes in that line ( which was marked "charter flights" ), a passing Air Asia employee explained that this was the wrong area and directed me to another herd at area 2. 20 minutes later, when I finally reached the counter, the check in agent informed me that my tennis racquets were potential weapons and had to be checked baggage - but first they must be wrapped somewhere "over there".That was another line that took 20 minutes and cost 300 bahts- about 10 USD. Keep in mind that I was a premium "hot seat" passenger. It was now about 15 minutes before boarding time, and we still had passport control and security to clear. A sign at the passport line estimated a 45 minute wait. My goose was cooked, BUT, after 10 minutes in that line, I discovered that there existed a much shorter courtesy line for invalids, pregnant women, and seniors. ( finally an advantage to my 72 years ). That line still took 12 minutes, and it was now boarding time with security still ahead. That actually went quickly, and I arrived at the bus-remote boarding gate at last call. The flight itself was actually quite pleasant. The attendants were efficient, the pre-ordered food was tasty, and I had all of row 1 to myself. Later, at HKG, to my great relief, my racquets and suitcase arrived apparently undamaged. Thai Air Asia isn't responsible for all the chaos at DMK, but they are understaffed, inefficient, and not customer-oriented. Also, as a Star Alliance gold elite, I am accustomed to quick and competent ground staff. I would give Thai Air Asia onboard service a 7, but the ground staff get a minus 5.