Thai AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 49 reviews
5/10
3 star Skytrax Rating
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8/10

"great value for money"

(Thailand)

Trip Verified | This trip was a choice between Thai Smile and AirAsia. Ultimately we chose AirAsia as they were significantly cheaper. I arrived at the airport pretty late as driving to the airport before sunrise proved to be a challenge, so many U turns and unlit signs. I prefer Suvarnabhumi Airport over Don Mueang as it's just one easy turn off the intercity motorway. Check in reminded me of Heathrow Terminal 2 where everybody prints out their own boarding pass and checks their own bag. AirAsia assigns a seat for you. If you're not happy with it you have to pay to change it. There was a staff member asking if anybody was leaving within the hour, and directed us to the manned check in counter. Probably the fastest check in experience I have had, after typing our names off our driving licences he handed us our boarding passes and we were off to security. I must note that these boarding passes are essentially just a receipt with a barcode on it. Boarding by bus was complicated but somehow in the confusion we left on time and touched down 10 minutes early. I had preordered a Nasi Lemak on this flight, and it was served piping hot with a complimentary bottle of water. Not very large but decent for 120 baht paid. The seat is quite small but somehow it is better than some legacy carriers, I'm looking at you Singapore Airlines! On the return flight, the kiosk check in did not work, so we went to the actual check in counters to get our boarding pass. What was really odd was that we were assigned seats 7A and 8C, yet 8B was empty which makes me wonder why the system somehow messed up our seat assignments even though we are in the same booking. On this flight, I didn't preorder anything and bought the last hot meal left, rice with chicken teriyaki. Not the most appealing option but I was hungry. They also asked if I wanted to try their Boba milk tea. It was quite unique to get that on a plane but too sweet for my taste. The captain had already started the descent when I was being served, apparently some really strong tailwinds put us 20 minutes ahead of schedule. This was a quick day trip, and we chose AirAsia seeing that we didn't need to check any luggage, both of us had a purse bag and that was it. The crew on all flights were excellent and worked tirelessly to make all passengers feel welcome onboard. The problems that need addressing: I think a mobile boarding pass would be a good idea, I could've just gone through security straight away after parking my car at the airport. The system should also ask if you prefer a window or an aisle seat, that at least saves you some trouble if you prefer the window or have to use the toilet during the flight. The biggest problem I have is the stocks of food onboard. A normal flight normally has only 10 hot meals available for purchase, the guy in the last row would have no chance of getting a hot meal. In the end, they have great value for money and since you get what you pay for, I wouldn't say they're a bad carrier especially given the price point. If you want to fly low cost in Asia, choose between AirAsia and Jetstar. Either one of those two options are very good for their price.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Khon Kaen
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"wonderful experience"

(United States)

Trip Verified | Hong Kong to Bangkok. This story is about my wonderful experience on Thai Air Asia flight FD503 on July 27th. I have been on more flights than I can remember and even more planes counting transfers. That also means many different airline companies (including once with Air Asia to Cambodia). I would estimate that I've been in 30 different airplanes. Yet, it's easy for me to say this was the best flight I've ever taken. And not just because of the special treatment I received. I've always heard Thai people are very hospitable. But I can't imagine the attention to detail I witnessed is common. I suspect I will never have another flight where my needs (unvoiced and even unknown to myself) were anticipated and met promptly in such an elegant manner. Just a few minutes after sitting down, the flight attendant Ms. Kristina offerred to change my seat to the last empty row as I struggled with my carry on bag in the cramped space of my middle seat. I accepted and I was even able to lay down and sleep in the empty seats next to me. I had been travelling a long way even before getting on the plane in Hong Kong. What I want to emphasize is that while almost all flight attendants that I've met are polite, I have never seen such keen attention to detail before. I think most people do their jobs adequately. But the details of Ms. Kristina's actions in particular display a combination of sincerity, acute observation, and dedication to her job. It was evident after my seat change as well in the way she stooped down low, listened carefully, and answered the many questions I had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Bangkok
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"good if you stick to the rules"

(France)

Trip Verified | Surat Thani to Bangkok. Overall a good experience if you know how to stick to the rules. Print your boarding pass, no mobile boarding pass, pay beforehand for your check in luggage (20K max) and respect the size and weight of carry on luggage. If you stick to these rules, things will be fine, smooth check in, boarding. flight departed and arrived on time. the crew was OK. Not overly friendly, but who cares, it's a low cost carrier!
Aircrafta320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSurat Thani to Bangkok
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"what you expect from a budget airline"

(Germany)

Trip Verified | Hanoi to Chiang Mai with Thai AirAsia. Easy baggage drop-off. Had a backpack which was small enough not to raise suspicion but if your hand luggage looks heavy it will be checked. Boarding started like 1 hour before the flight and the flight arrived at its destination before schedule. I have not experienced something like this for a while. The price for the flight was a bit high and the website, while very nice, has hidden fees. The rest is more or less what you expect from a budget airline, no surprises there.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Chiang Mai
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Uneventful flight"

(Thailand)

Trip Verified | Bangkok to Udon Thani. Uneventful flight, I like that. Check in was very easy and pleasant at Don Mueang airport, not many passengers on plane, flight left BKK early, and arrived in Udon Thani 25 minutes prior to scheduled arrival, fantastic!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Udon Thani
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"received Governmental snack box"

(Thailand)

Trip Verified | Bangkok to Phitsanulok on a business trip and allocated on a Hot Seat with breakfast pre-ordered by my host. BTW, when it comes to serving I received only a Governmental snack box but not the pre-ordered chicken curry with rice. Flight attendants seem to recognise the problem but could not answer why this happened. After waiting until other passengers finished their meals (for a very short flight) I was given the pre-ordered tray to eat as rapidly as possible. For the record, rice was still fridge cold and the curry not adequately warm.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Phitsanulok
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"didn't even offer me a drink"

(United States)

Trip Verified | I bought a premium flex seat from Hong Kong to Bangkok. The crew handed out meals, but nothing for me. They didn't even offer me a drink. When I asked, I was told that I wasn't on the list. I showed the lady my "premium flex" ticket, still nothing. At the end of the flight they offered me a meal to go. When I complained to the company online, I received an email 10 minutes later stating that the matter was resolved. They did nothing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Bangkok
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"take Thai AirAsia again"

(Malaysia)

Not Verified | I fly with Thai AirAsia to Chiang Rai from Hat Yai. Check in via online and print out the air ticket. My flight is 7:20am Thailand time and arrived by 9:40am Thailand time. That time I get cheapest rate (around RM130/person). Check in is fast! Check in around 2 hours before we fly through the sky. Upon waiting, there is free WiFi before departure and have food and beverages. No entertainment features on the plane. On the plane, the seat is narrow. Cabin crew are very friendly. They speak Thai, English, Mandarin and Bahasa Malaysia. There is no free food and beverages. When arrived, they not allowed everyone to move in the plane once landing until final stop. When leave the plane, they say like "have a good journey". I'll take Thai AirAsia again in the future.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHat Yai to Chiang Rai
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"No complaints whatsoever!"

(Thailand)

Trip Verified | Bangkok to Udon Thani. Fast check-in at Don Mueang airport in BKK, flight on time, enough space for hand luggage, friendly staff, seat ok, short flight. No complaints whatsoever!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Udon Thani
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"neither worked for me."

(Thailand)

Trip Verified | Kolkata to Bangkok. We tried to check-in online via both the AirAsia website and the app but neither worked for me. At the airport staff were not willing to accept our explanation and charged us Rp 13,670 for baggage.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKolkata to Bangkok
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
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