Thai AirAsia

✅ Trip Verified |  DMK-DPS. Thai Air Asia has a daily direct flight between Bangkok and Bali at good time (leave at 6:15 AM and arrives at 11:30 AM) so our flight is full with tourists mostly backpackers and families, many of them has little to no traveling experience so starting from boarding was a challenge since many of them didn't know that we are boarding based on zones. On board the FAs were very polite and patient when handling these passengers and making sure they know the basic rules of flying like how to stow their luggage properly. This was a full flight so it takes time to get everything taken care of and we left around 30 minutes behind schedule, but we arrived only around 10 minutes late. Flight time is almost 4 hours so the FAs have ample time to hand out preordered food and beverages. We ordered two items each, and they all come with drinks, and the FAs were so kind to hand our orders two at a time and came back to give us our second order around 1.5 hours before we land. The FAs on this flight were also wearing their masks all the time as was with other Thai Air Asia flights, but it didn't hide the genuine courtesy and kindness in their service. This is a very good flight and we see that the high service level is similar throughout all Thai Air Asia flights regardless of their flight duration or their flight time.

✅ Trip Verified |  Chiang Mai to Bangkok. This is a domestic flight connecting to an international flight to Bali DMK-DPS, so after check-in we were directed to immigration and go to the international terminal's waiting room. We were given a sticker to wear that indicates we are transferring international passenger which had gone through immigration. When it was time to board, we were directed to a lane that lead us all the way to the domestic terminal and the domestic gate that we were supposed to board from. This is a short 55 minutes trip at around midnight, but during a short hop like this the FAs were able to give us the hot meal we ordered and clean up before the plane lands! Service was quick, polite and courteous, done by cheerful and friendly FA's, and this is how flying a Low Cost Carrier airline should be! US airlines, and not only the LCCs, have a lot to learn from this Asian budget carrier on hospitality and service from these FAs who obviously likes what they are doing, even on a short midnight flight.

✅ Trip Verified |  Short hop BKK-CNX on FD4106 on 04/28 as part of SE Asia trip with Hubby. Thai Air Asia is a LCC with base in DMK Don Mueang but they do have some flights out of BKK Suvarnabhumi. We purchased the tickets back from US and was able to snag the 1st row seats. They board by zones and boarding was quite organized. For a short 1 hour flight the FAs were doing a good job of making sure we were served the hot meal that we have preordered and clean up afterwards. All FAs are using face mask at all times for safety precautions, and this is the norm in all flights we were on in Asia. Overall this is a good commuter flight, and for a low cost carrier the quality of service is really good.

✅ Trip Verified | Flight was on time and uneventful. Cabin crew on this flight wasn’t very friendly, which is unusual for AirAsia. The captain did not make any effort to address the pax, not one single announcement made by him, which I only experience on Air Asia.

Not Verified | First time seeing that if you purchase two tickets at the same time you get two different spots not next to each other Have no idea why I should be separated with my wife on flights. The space between rows is small, seats are awful. It was my most horrible flight.

✅ Trip Verified | We booked our flight from Bangkok to Da Nang with a high Premium Flex surcharge. One reason was the included special check-in at an extra counter, because we didn't want to stand in a long line. However, there is no AirAsia Premium Check-in Counter at Danang Airport. A friendly employee explains to us that there has never been anything like this here. So, we got in line. AirAsia charges guests for a service with the clear knowledge, that they will not provide it.

✅ Trip Verified | I have a flight booked for in August 2023. I just got a notification that my flight has been rescheduled. The new schedule doesn’t work out for me and getting in touch with a human customer support (not a robot) is impossible. I’ve been going back and forth with them for the last 3 hours. Finally got in touch with a live agent after waiting for an hour and the case still was not resolved. Very unprofessional on the back-end.

✅ Trip Verified | We flew Thai AirAsia from Bangkok to Tokyo Narita by Premium class on February 16, 2023. The check-in is nice and smooth. The seat is good with Flat bed and have a comfortable space. The service is OK and the cabin crew provide us with pillow and blanket (it was night flight). However, the food is quite normal and not many choice to made (mostly chicken dishes) and we received1 bottle of drinking water. The flight was smooth but delayed for 30 minutes. Overall, it is OK to fly.

✅ Trip Verified | Far superior to American budget airlines. 60 min flight. Left on time and arrived early. FAs were very pleasant and served a quick hot meal. Premium Economy is first few rows with middle west empty. Very reasonable price and again no issues. Easy to book online and modify as my dates changed. Both airports were clean and easy to navigate. I’m very impressed

✅ Trip Verified | Surprised in a good way. The experience was seamless. Maybe I just got lucky but short line at check in, most efficient bus gate I have ever experienced, on time pushback and early arrival. Legroom was decent for a one hour flight. Flight attendants while not warm were friendly enough and ran themselves silly serving then hawking logo items. Baggage claim was painless. I would definitely give it a second try.