✅ Trip Verified
| This trip was a choice between Thai Smile and AirAsia. Ultimately we chose AirAsia as they were significantly cheaper. I arrived at the airport pretty late as driving to the airport before sunrise proved to be a challenge, so many U turns and unlit signs. I prefer Suvarnabhumi Airport over Don Mueang as it's just one easy turn off the intercity motorway. Check in reminded me of Heathrow Terminal 2 where everybody prints out their own boarding pass and checks their own bag. AirAsia assigns a seat for you. If you're not happy with it you have to pay to change it. There was a staff member asking if anybody was leaving within the hour, and directed us to the manned check in counter. Probably the fastest check in experience I have had, after typing our names off our driving licences he handed us our boarding passes and we were off to security. I must note that these boarding passes are essentially just a receipt with a barcode on it. Boarding by bus was complicated but somehow in the confusion we left on time and touched down 10 minutes early. I had preordered a Nasi Lemak on this flight, and it was served piping hot with a complimentary bottle of water. Not very large but decent for 120 baht paid. The seat is quite small but somehow it is better than some legacy carriers, I'm looking at you Singapore Airlines! On the return flight, the kiosk check in did not work, so we went to the actual check in counters to get our boarding pass. What was really odd was that we were assigned seats 7A and 8C, yet 8B was empty which makes me wonder why the system somehow messed up our seat assignments even though we are in the same booking. On this flight, I didn't preorder anything and bought the last hot meal left, rice with chicken teriyaki. Not the most appealing option but I was hungry. They also asked if I wanted to try their Boba milk tea. It was quite unique to get that on a plane but too sweet for my taste. The captain had already started the descent when I was being served, apparently some really strong tailwinds put us 20 minutes ahead of schedule. This was a quick day trip, and we chose AirAsia seeing that we didn't need to check any luggage, both of us had a purse bag and that was it. The crew on all flights were excellent and worked tirelessly to make all passengers feel welcome onboard. The problems that need addressing: I think a mobile boarding pass would be a good idea, I could've just gone through security straight away after parking my car at the airport. The system should also ask if you prefer a window or an aisle seat, that at least saves you some trouble if you prefer the window or have to use the toilet during the flight. The biggest problem I have is the stocks of food onboard. A normal flight normally has only 10 hot meals available for purchase, the guy in the last row would have no chance of getting a hot meal. In the end, they have great value for money and since you get what you pay for, I wouldn't say they're a bad carrier especially given the price point. If you want to fly low cost in Asia, choose between AirAsia and Jetstar. Either one of those two options are very good for their price.