Thai AirAsia

✅ Trip Verified | Check-in staff was atrocious. They set aside my pregnant partner and made her fill extra paperwork which wasn’t a big problem but before that, I asked her how many months pregnant she was as if she would be refused to board. It seems like more of a retaliation.

Not Verified | Flight was delayed 2 times and was still not on time. Passengers were informed of the reason of the delay during the flight and not before boarding. On our flight to Phuket we got 2 separate seats even though our 2 tickets were booked together. Seats next to each other were still available but we had to pay extra for that.

✅ Trip Verified |   I had the worst experience with AirAsia during my check-in for flight FD 661 on December 3, 2024, from Phu Quoc to Bangkok (Don Mueang). The airline staff detained my family and me at the check-in counter for over an hour, claiming that Kazakh citizens can only stay in Thailand visa-free for 15 days. This is false, as both the Kazakh consulate and the Thai government confirm a 60-day visa-free stay. Despite showing official documents proving this, AirAsia staff rudely ignored them and insisted we purchase a return ticket on the spot. Their behavior was unprofessional, dismissive, and caused significant stress. Upon arriving in Bangkok, Thai immigration confirmed that we were right and there is no requirement for a return ticket for Kazakh citizens staying visa-free for up to 60 days. It’s shocking that AirAsia relies on outdated and incorrect information, putting passengers through unnecessary stress and inconvenience. The entire experience was frustrating and humiliating, and I would never recommend this airline.

✅ Trip Verified | The ground crew at Siem Reap International Airport insisted on weighing our carry-on bags and when they overweight were very rude about the extra charges. The charges are insane - $69 for 10kg. We asked to see evidence for the amount of charges and they wouldn't provide - finally they said we could look at their screen but not take a photo. When we were upset, they told us we were unreasonable and threatened to call security. The whole time the man kept just saying "too bad, I'm in charge here". No attempt to be kind or understanding - just a money grab. I get we had weight outside of the weight limit - but I have flown 6 flights with AirAsia this month and this was the first time we were checked. There is no excuse for the rudeness this man showed us.

✅ Trip Verified | It's pretty good for a budget airline. As long as you have followed pre-departure guidelines, packed properly and have your passport, valid visa and PNR number, check-in is easy – even if it takes a while for people in front of you to repack their bags as they were NOT prepared (or were taking chances with their baggage allowance). The rest of the flight was uneventful, the crew, cabin and seating were efficient –- beyond what you would expect from a budget airline.

Not Verified | Thai AirAsia X changed aircraft from a 2 class aircraft to a 1 class all economy aircraft. They offered 3 options - to keep my Premium Flatbed tickets but fly economy and still pay Premium Flatbed, a refund in credit or a refund to the original payment method. I chose option 3 and was told it would take 30 days for a refund. It's not been over 60 days and you can't get hold of anyone in customer service. Be Very careful, they literally have no way to communicate with them. just try this before you book. you can't get past the bot.

✅ Trip Verified | I am not used to having an airline putting a weight limit to the carry on. So my mistake for not checking their carry on policy. My carry on was double the weight limit of their limit which is 7KG. And my luggage was already 3kg over the limit of one the bag which is 20kg. So when I asked, if I can purchase another bag or weight section or even asked if I can upgrade my ticket to handle my weight overage, answer was no, you can’t. Only option is pay for the excessive rate at the rate of $23 USD per KG. Yes, per KG. When I told them, I had the option to buy additional 20kg when I was checking in online the night before but I didn’t because I didn’t know about the carry on weight limit. They said that option only last up to 4hrs prior the departure time. Essentially they are betting on extorting you at the airport before you fly. Worst part is, there was no other airline that offer a flight to Phuket from Siem Reap. So, they know you are cornered in and you have no choice but to pay 6x more than what you would have paid to purchase additional 20kg online the night before. More than half the cabin space was empty in the flight as many were extorted by this airline in my flight. I for sure will never fly with them again. I will inform my community about them. I have never wrote anything about any other airlines before but I am writing to inform others. Stay away from the airline unless you want to be robbed!

✅ Trip Verified | My family and I had to buy extra baggage due to the 7kg policy. We encountered a lady at Thai Air Asia whom is probably around early 20s. She was being rude to my family and kept telling us that the 7kg applies to the carry on and the personal bag. Which makes no sense as our other airline let us fly with our carry on and personal bag. She was persistent for us to pay extra of 2000 bahts for 20 kg. I’m so tired of this airline wanting extra money for 1kg over baggage. The lady was being so rude and won’t let us carry our stuff or give our passport back unless we made sure we have exactly 7kg.

✅ Trip Verified | Customer service of this airline is well below the average for airlines. This airline nickels and dimes you for every thing regarding your travel. For water there is a charge. Additionally, their handling of baggage was very poor. My luggage was pushed in and had a container bust open all over my clothes. Customer service refused to do anything about the mishandling of the baggage and damaged goods. Will never fly this airline again and never recommend it.

✅ Trip Verified | Our flight was over 5 hours and we were not even offered a bottle of water. The cabin crew were impatient, and had an unfriendly and bad-mannered temperament. I left a small bag on my seat and didn’t realise until later when I was at my hotel. I tried to contact AirAsia but received no help, the next day I went back to the airport (BKK) but was again offered no help. I still haven’t found my bag. I will never ever fly with Air Asia again.