TAROM Romanian

✅ Trip Verified | Unprofessional staff, you can’t upgrade seat onboard even if all business class seats are empty because they don’t have a payment system onboard. You can’t buy food onboard because they don’t have enough for everybody. The staff is very arrogant. The cabin/seats are very dirty.

✅ Trip Verified | Flight departed on time, arrived earlier as scheduled. Cabin crew polite but not friendly, aircraft old, seats with signs of wear. No free catering, it was possible to buy food and drinks though. No entertainment, no Wi-Fi. Service acceptable but for sure not exceptional.

✅ Trip Verified | The meal service are missing and if you want to buy is not accepted visa card. Is not possible to not be possible for you to get water. The condition of the seats is really bad. I can understand there is no money for investment but can be made without cost or with low cost. My baggage was lost in Paris (because when I was complain to TAROM office they now about it) and the answer was: "that's it is happened". This is missing respect for your customers. What you are doing for improvement? Nothing because is happened. I will never advise somebody to fly with TAROM.

✅ Trip Verified | I booked a ticket for July 2023 and my flight suddenly got cancelled! Tarom took the money, cancelled my flight, and stopped replying to my emails! This airline is a total scam.

✅ Trip Verified | Neither bad nor great. Mediocre, but they got the job done nicely. Ticketing/baggage staff and gate staff at OTP were friendly and professional as were Cabin staff. Their website makes a big deal about carry-on baggage being measured, but no such thing happened. Only water was served, no food. The aircraft had age on it and wasn't the cleanest. No in-flight entertainment or USB charging capability, and no WiFi. All in all, a mediocre experience, but pleasant enough. TAROM got the job done adequately, but I'd only pick them to fly to Romania again if they offered an amazing price.

✅ Trip Verified | Flight was delayed about one hour. Seats are very comfy. Only water was served and no other option. Not very much on a 2.5 hour flight. But everything else was fine.

✅ Trip Verified | The plane arrived Amman Jordan 3 hours late and as a result all other connections to Frankfurt, Vancouver and Edmonton were lost. I've lost my bag and did a report at Frankfort airport. I've emailed the airlines many time with no luck of any response. I've slept on the floor at Frankfurt airport and asked my son to book me another ticket on Air Canada, it costs me around $2,500. This is the worst experiment in my life since I was travelling for 50 years, I have never been to such miserable trip in my life.

Not Verified | Worst airline ever. No food given at all no drinks given at all except water. No entertainment at all. Paid for seat to put my infant they made me carry him on my lap. Then they lost my baby stroller. Never again will I fly with them

✅ Trip Verified | I had connection flights. Tarom did not cooperate well with the other airline I flew with, so baggage had to be reclaimed and signed in again with Tarom. There was a chaos happening at the checks in. They wouldn't accept debit/credit/cash for the luggage payment, but instead we had to make a transaction using our email. The flight attendants were rude to people any time they would ask for help looking for some place to put their carry on. They didn't provide food on the plane, even though I was willing to pay. Because of that I didn't eat for 10 hours. There was a flight attendant who saw how hungry I am and gave me her lunch and would refuse to accept any payments. Everything she wanted is to make better traveling experience for passengers! All the stress I had to go through in between my connection flights was already difficult enough. So, instead of having nice crew to make my (as their passenger) flight experience better, they had disrespectful staff on the plane, who only added to the stress I got from all the airport problems.

✅ Trip Verified | I had a terrible experience with TAROM. - On July 6th, 2022, I booked a flight from Amman to Bucharest (transit) then to Frankfort. I suppose to take off at 4:00 AM but the airplane was late and arrive to Amman/Jordan at 6:30 AM. ie 2.5 hours late. As a result, I miss the connection to Frankfort and forced to wait at Bucharest airport for 6 hours to travel to Frankfort. I lost my bag and received unprofessional treatment from the staff, they are totally unprofessional in Bucharest and Frankfort. I suppose to fly from Frankfort to Vancouver/Canada and Edmonton where I live on Condor airline but unfortunately, I lost my flight and spent one night sleeping on the floor at Frankfort airport. The next day, I booked another ticket from Frankfort to Vancouver then to Edmonton with Air Canada and spent $ 2,400 Canadian the price of the 2 tickets. My big problem is every time I email the company, I receive no response. - This is the last time in my life travelling with TAROM. I advise everyone not to travel with this company.