TAROM Romanian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 186 reviews
6/10
3 star Skytrax Rating
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1/10

“delayed by approximately 13 hours”

(Netherlands)

Trip Verified | We were delayed by approximately 13 hours and have not received any compensation for this to date. While we are fully entitled to do so according to the general terms and conditions. I called them about 7 times and sent 56 emails. I even emailed in Romanian, and once received a response that they were going to look into it. That was a number of months ago now and I have sent a number of emails again, but no response. I even contacted an official claims company, but even they ignore them. It seems like they only help you if you are from Romania.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Amman via Bucharest
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline I’ve ever flown with"

(Netherlands)

Trip Verified | The worst airline I’ve ever flown with. We had a flight with a transfer (one booking) but the first flight was delayed with +- 1,5 hours and we only had 1 hour for catching the next flight. We were told by the ground crew and the crew as well that the next plane would wait for us, we only needed 20 more minutes. But they didn’t wait so we missed the transfer. We had to come back the next morning, had to take a new plane with even an extra transfer (so now 2 instead of 1) and in total we arrived +- 12 hours later. Now, 6 months later, our mails are still being ignored by the company. When I call them they say we shouldn’t have taken the other flights, but we didn’t even have a choice: we were in the sky while they automatically rebooked our flight to the next day. AWe were in Bucharest already. I would never book here again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Amman via Bucharest
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"showed attitude and ignored my request"

(United States)

Trip Verified |  Despicable behavior of the TAROM inflight staff. I was assigned an exit row seat. The staff needs to know that assigning an exit row seat involves considerations such as the passenger's ability to meet certain requirements being able-bodied and willing to assist in case of emergencies. If a passenger does not want to sit in an exit row seat by the window, the flight crew should respect the passenger's preference and accommodate their request to the best of their ability, subject to availability. I asked for an alternative seat as there are other available seats on this flight. The rude male staff not only did not accommodate my request, he showed attitude and ignored my request. He spent zero effort on trying to accommodate my request and simply ignored me, after saying that I should move wherever I want, not his problem. I communicated to this individual that not being able to keep my purse under the seat in front of me will not be possible for me. He took my purse away from me, away from my reach.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Amsterdam
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Smiles and kindness are missing"

(Romania)

Not Verified | Delay of 20 minutes each on take-off and landing. Obsolete aircraft; skinned seats, no screens. We were not served even a glass of water during the over 3 hour flight. This company is low-cost, not national.. The ban on putting your purse under the front seat even though those with carry-on luggage had no place to put their luggage. Ticket price too high for the services offered. Smiles and kindness are missing from the flight attendants. I felt on this flight as if I was being punished for choosing to fly with TAROM. Întârziere de câte 20 minute la decolare și aterizare. Aeronava învechită;scaune jupuit, fără ecrane. Nu ni s-a servit măcar un pahar cu apă în timpul zborului de peste 3 ore. Această companie este low-cost, nu națională. Interdicția de a-ți pune sub scaunul din față poșeta deși cei cu bagaj de mână nu aveau loc unde să-și pună bagajul. Preț prea mare al biletului pentru serviciile oferite. Zâmbetul și amabilitatea lipsesc din parte insotitoarelor de zbor. M-am simțit la acest zbor ca și cum aș fi fost pedepsită că am ales să zbor cu TAROM.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Bucharest
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

having such good service"

(Qatar)

Trip Verified | I had for the second time a domestic flight with my home country airline, Tarom Airlines and I admit I didn’t know what to expect for, in terms of safety and services. I feel to express my gratitude and the pride for Tarom Romania, for having such good service and professional staff. Might not be the most advanced in gadgets onboard but it’s comfortable and I felt safe even with difficult meteorological conditions due the heavy snow. And the cabin crews reminds me of the era high humanity standards.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSalcea Suceava to Bucharest
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

TAROM Romanian customer review

(Italy)

Not Verified | Is very hard to believe that in our days still exist such bad company. Starting with the Bucharest airport which is stuck somewhere in the 80's, the airplane is an old Airbus. Service on the board, doesn't exist. The stewardesses are nonexistent during the flight, was not served even a glass of water. I'm sure that are many passengers which are thinking like me but, probably the company management don't care about the customers reviews and don't intend to change a thing.
AircraftA318
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Rome
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"there is nothing but water served"

(Romania)

Trip Verified | Every time I pick this airline, I regret making the trip. I only select Tarom when it is the only available choice. Prices for domestic flights are ridiculously high, there is nothing but water served, aircraft are poorly maintained and flights are delayed for random reasons.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCluj-Napoca to Bucharest
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"not very comfortable seats"

(Romania)

Trip Verified | Boarding in Rome started ok but then we had to wait on the air-bridge because the airplane was not ready. Old airplane with not very comfortable seats (narrow), though reclining. Infotainment system worked only for flight information. Cabin crew polite but not friendly. Food and drinks for sale but they did not seem very interested to sell something. Landing ahead of schedule, luggage delivered after 30-40 minutes. I would say the flight was ok-ish.
AircraftBoeing 737-700 Winglets
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Bucharest
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Tarom did well"

(Romania)

Trip Verified | Boarding on time (as I have sky priority I was among the first boarding). Aircraft clean, reclining seats. Departure on time, flight smooth. Cabin crew friendly. Catering - only products for sale. No entertainment system. Landing ahead of schedule. Luggage delivered after 40 minutes. Tarom did well.
AircraftBoeing 737-700
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Rome
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no free food, no free water"

(United States)

Not Verified | Bucharest to Madrid. Flight was delayed for 1:15 hours with no explanations and updates. Gate agent played video games on his cellphone for one hour. Plane had no seat pockets, seats didn’t recline, no IFE, no charging, no free food, no free water, no business class. Economy legroom on both flights was acceptable. Bucharest Airport has no water fountains or refilling stations, and Tarom does not provide free water. The price of the ticket was $435, purchased three months ahead. Clearly, I do not recommend this airline.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBucharest to Madrid
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no