TAP Portugal

TAP662 Lisbon to Amsterdam Airbus A320. The aircraft was in good condition clean with comfortable seats not much leg room (presume average for the industry). Flight departed on time and arrived on time. Meal was provided during the flight; no choice offered. Quality was pretty average. No personalized in flight entertainment. They had overhead screen with a programme playing but no head set offered to passengers. Cabin crew friendly enough but service levels considered only fair.

LIS-LHR-LIS in economy. Tickets were cheaper than low-cost alternative. Boarding and deboarding in LIS was by bus which a disadvantage. First flight had a delay of 30 mins and the return flight a delay of 1 hour. On both flight's crew acknowledged explained and apologised for the delay. In-flight entertainment is almost non-existent (which is equivalent to most other European short-haul airline operations). However on the return flight the screens showed the map/distance/time to destination which I think is quite good to have. For both flight's the crew was moderately attentive and caring. The best thing is the catering. No other airline (that I know of) is offering this level of food and drink in European short to medium haul flight's. Where else can you get a big full glass of good red or white wine for free in economy?

Lisbon - Zagreb Aug 26th. It was supposed to be a direct flight but at check-in we found out that it was re- routed via Prague with the expected delay of 2 hours to our destination. The fact is that both direct flights were cancelled and replaced with Lisbon-Prague-Zagreb-Lisbon flight. Departure from Lisbon an hour late. Next we were waiting for almost hour and a half at Prague and even after all the passengers from Prague boarded they explained to us that we are still waiting for the luggage of 4 passengers who came on-board late. Finally we reached the destination 3 hours later than scheduled. The snack was poor and despite the duration of the flight was exactly doubled we didn't get any extra service. Nobody really apologized for the situation like that's a normal thing. However I find such policy very inappropriate. After all there were more than enough passengers flying both to Prague and Zagreb no need to merge flights. And not to mention passengers in transit who missed their subsequent connections or trains busses. Finally we decided never to fly with TAP again.

Flew from Warsaw to Lisbon. My flight was 3 hours delayed no warning explanation or assistance provided. Flight had no food on board no even to purchase. The ticket was very expensive - 890 euros economy class and no food available! Plane looked dirty and smelt. Inflight entertainment was awful. At Lisbon Airport we waited one hour to get luggage from the belt. Horrible experience I will never repeat again with TAP Portugal.

LHR-LIS-FAO return. All flights left about 10-30 minutes late yet the time was always made up in flight. Seats are quite comfortable and I would recommend row 24 on A321 as it is exit seat with extra room. Food served is average usually a cold sandwich apart for on LIS-LHR where due to a crew shortage no food or drinks could be served throughout the flight. TAP is a good option against the LCC when going to Europe as they offer competitive rates and include all meals and baggage. It must be said that their Lisbon hub is not the best due to the lack of signs and long walks between gates when transferring.

OPO-LIS-FRA. My flight was booked with Lufthansa. Check-in at OPO was quick ground personnel was friendly and efficient boarding well organized and departed on time. First flight was very short no meals or beverages offered. Problems began at LIS. The gate was changed twice the flight to FRA departed 40 minutes late. This situation made me feel stressed because I had to make a tight connection in FRA with LH and they had assigned me a seat on the last row which I found to be inadequate. The flight was good seat was quite comfortable there were drop-in LCD monitors and breakfast was provided for free. In summary I found their service to be OK their short/medium haul planes are modern and clean; however I do not recommend LIS airport for connections it is unorganized and ugly. OPO is much better.

Very disappointed the food was horrible the seats comfortable but dirty and the entertainment systems were old and damaged on the way to Rio de Janeiro. On the way to Lisbon the service was ok but far away to justified the overpriced tickets. The customer service was disappointing after hearing great things. Expensive tickets but you receive a poor service.

Lisbon-Barcelona. Both flights operated with Fokker the smallest and old plane used in TAP Portugal fleet. Both flights delayed (1h40 on the go 2h50 on the back) boarding by bus (worse than Ryanair) and the plane inside looks very old and was dirty. The food was bad a pretty small card lunch box style with "low-cost" small 1/4 dry sandwich "plastic food". Staff professional but arrogant and the ticket extremely overpriced. (430 euros there and back economy).

18-7-2012 and 12/13-8-2012 from Amsterdam via Lisbon to Newark USA. Both flights Amsterdam-Lisbon v.v. we had old airplanes with little leg space worn leather seats and uninterested personnel. Flight from Lisbon to Newark was with an ancient Airbus after 2.5 hours delay due to technical problems and had no inflight entertainment. The flight from Newark to Lisbon had inflight entertainment and remarkable nice personnel. Leg space and food were reasonable on these long hauls. However the sorry state of Lisbon airport which serves as the hub for TAP made us decide to never ever fly with TAP again.

I have never had so many inconveniences during one flight. During one trip with transit in Lisbon our first flight delayed 2 hours our second flight for 5 and a half hours. On the flight from Madeira to Lisbon (1 hr 30 min duration) there was no meal service on board the crew didn't give passengers even a glass of water it was impossible to get meal vouchers at the airline service desk and finally our baggage did not arrive to our final destination. After 5 and a half hours transit time in Lisbon we are still waiting for them after 3 more days.