TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1041 reviews
4/10
3 star Skytrax Rating
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9/10

TAP Portugal customer review

(Germany)

Very pleasant flight from Dusseldorf to Lisbon. A hot meal was served for free also hot and cold drinks including beer and wine. Free newspapers and TAP magazine. Plane very clean staff friendly and helpful. Overall a very satisfying experience with TAP Portugal. Good value for money!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

TAP Portugal customer review

(United Kingdom)

LHR-LIS-CMN-LIS-LHR. Each leg was late by up to 90 min with no explanation. Except London all planes were parked on the apron rather than at the gate which led to additional delays. Food was ok. Would only use again if I had no regard to my time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

TAP Portugal customer review

(Germany)

We had 2 transatlantic flights with 2 different planes. One was quite new with great entertainment system and on demand movies and so on the other one was old with old seats and bad inflight entertainment with no personal movie selection. The service was bad. Pressing the call button creates no reaction whatsoever I had 3 flight attendants walking by without even looking at me even the light was on. The other time no one came and I asked a flight attendant if I could get something to drink. The answer was something like you can go to the back and get your drink yourself we don't do any service anymore. At Lisbon Airport we had less than 1 hour to make our connection. There was mayhem hundreds of people lining up for passport inspection. No one from TAP who made sure that the people with tight connections would be pulled through priority. Also at security no one from TAP to help. We barely made our connection without any help from the airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

TAP Portugal customer review

(Poland)

Warsaw-Lisbon. Flight delayed 45 mins due to late arrival of inbound flight. Comfortable A320 good legroom clean. Cabin crew fine some nice and smiling some grumpy and not interested in anything. Unlike most of the airlines TAP still serves some food on its flight we got a tray with small salad hot raviolis chocolate cake condiments. Nice Portuguese wines. Good language skills both cabin and flight crews. Bags arrived 20 mins after arrival.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

TAP Portugal customer review

(Australia)

Lisbon-Zurich on 21 October on A321. Online check-in worked smoothly as did the bag-drop where my case was sent through to Melbourne on two other airlines without any hassles. Hard to find the lounge which is in a remote corner of Terminal 1 with very limited signage. Comfortable seating and good food but was rather dark. After boarding the plane was held for 25 mins for ATC reasons - no drink offered to Business passengers. After take-off service was pleasant and a good meal was offered. The seat was comfortable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

TAP Portugal customer review

(Slovenia)

LIS-BRU-LIS. Great flights. Mobile check-in worked fine both ways. Fast lane for safety control in Lisbon so no queuing. Seating was good and plenty of leg room. An old style aircraft seats are a bless. A good breakfast in the morning and snack in the afternoon served. Flights on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

TAP Portugal customer review

(Germany)

BRU-LIS-BRU. All too often they aren't able to offer the basic service which should go without saying. I wasn't able to book online and it wasn't possible to check in online either for some equally dubious reasons. Onboard everything was OK. Both flights on time the A319s are quite comfortable and offer good legroom. Food was rather poor compared to earlier flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

TAP Portugal customer review

(United Kingdom)

Booked and paid for flights in Feb 2012 with TAP as advertised as "golf Friendly" with no surcharge for carrying golf clubs. Today I found out by visiting the web site that I will be charged 20 euros each way to carry my clubs when I fly tomorrow. Most airlines add additional charges from a date with those booking pre said date deemed not to be charged increase not TAP they just add charges with out even informing you.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
7/10

TAP Portugal customer review

(Australia)

Dusseldorf-Lisbon on an A319 7 October. I was transferred onto this flight from an overbooked Iberia flight via Madrid so can't comment on check-in process. The flight was on time the seat was fine a small but tasty meal served and service was polite and efficient. I have travelled with TAP several times - this was the first time a place docked in Lisbon at an airbridge a great improvement from the normal tedious process with the buses. Baggage arrived promptly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

TAP Portugal customer review

(Australia)

LHR-LIS on an ancient A320. Flight on time and a meal served. But TAP does not give any reason to recommend it. Plane only about 1/3 full so plenty of space. Check staff at LHR seemed disinterested. Landed a long way from terminal buildings and were bussed. Into the Terminal. If there were an alternative for the route and time I was flying I would choose it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes