TAP Portugal

✅ Verified Review | It was a very nice flight from Paris Orly to Lisbon. It seems that TAP has reached a consistency on the quality of its service, which is good to see. The service was very good, with very polite staff. Attentive too. The aircraft was clean and the seats were brand new, although the aircraft was not. The seats were comfortable, though.

✅ Verified Review | Flew TAP from Lisbon to Paris Orly. It was a regular flight, actually. Nothing much to note. The crew were nice, the aircraft was good, albeit not the newest in the fleet. The aircraft was also clean and tidy. The flight left on time and arrived also on time, which is a big improvement for TAP, who used to be late all the time a couple of years ago!

✅ Verified Review | Will never ever fly TAP Portugal again. 55 min flight from Lisbon to Madrid ended up taking 5 hours. Plane delayed for nearly 3 hours, then fly 30 mins pass Madrid, finally over an hour to collect luggage, as machine broke after putting out on wrong belt. Have flown many airlines none as bad as these.

✅ Verified Review | Book my trip from Toronto to Lisbon. While in Lisbon I also booked flight to Barcelona then to Prague. Flight from Prague to Lisbon was delayed without notification and announcements. Flight was scheduled to leave at 6:00 am and was delayed until 16:20 which I will missed my flight from Lisbon to Toronto departing at 18:45. I mentioned to the check-in agent. They asked me to speak to speak with the agent at TAP counter. The agent told me there was nothing showing on their system that I have a ticket flying back to Toronto from Lisbon. I showed her my email confirmation and told me there is anything she can do since it's a separate ticket. She told to call TAP customer service. Is she expecting someone from foreign country to call LD and solved this themselves? I told her it's should be TAP responsibility to ensure their customer to be able to get on their next destination on time whether it's a connect flight with same ticket or separate ticket. She finally able to get me the flight back home on the next day with not accommodation assistance or meal provided. I was strained it and has to find my own accommodation. It was a a very disappointing experience since TAP shows lack of customer service and not willing to assist their customer.

✅ Verified Review | Vienna to Boston via Lisbon. Initially, the date of my flight from Vienna was changed (June 20 6:30 AM to June 20 6:30 PM) without notifying me. The email sent to me stated that I had to check in in the latter time instead of the original time of my flight. I called, emailed, texted (using Facebook messenger, Skype) and provided me with no answers. So I went to the airport for the latter time they mentioned. From there airport staff could not give me boarding pass as they were unable to find my flight and to be able to catch the connecting flights (Lisbon-Boston). Stucked in Lisbon for 12 hours with no airline assistance, drained, stressed and anxious. Overall, the treatment of this airline makes me rate them a zero star.

✅ Verified Review | Flew TAP Portugal from Zurich to Porto. One configuration only, however seats and space between them very comfortable for such small aircraft. They served water and half a tuna sadwich sealed in a plastic bag and unfrozen some hours ago. Better not to serve anything than to serve something like this. They forgot my bags out and they arrived next day. Before entering the aircraft I asked and I re-asked the personnel at the gate if my bags were travelling with me and they reassured me. So never trust a Swiss staff personnel. They are not know what they are doing.

✅ Verified Review | Gatwick to Oporto. Boarding commenced approx 35mins before departure which lead to a smooth and relaxed boarding. A319 must have been recently refurbished with Recaro slimline seats which do not recline, however were comfortable and provided sufficient seat width and pitch. The seat colour scheme meant the cabin felt bright and modern. The crew were friendly and helpful throughout the flight and during the snack service offered both hot and cold drinks to each passenger. Flight departed and arrived on time. Overall a great experience and considering the cost was very similar to the other competitors on this route, I would definitely recommend TAP.

✅ Verified Review | Flew Lisbon to Helsinki. Great catering service accompanied with posh Portuguese wines in economy class. Pillows and blankets are available in your seat when you enter the aircraft in this night flight. Crew are incredibly friendly. However, as always, TAP manages to leave slightly delayed every time. The temperature in the cabin also tends to be too high, passengers leave their seats and wander through the corridor or just stand up blocking it. Toilets are crowded and queues are frequently formed to use them. On a last note, congratulations for them for implementing non-reclining seats as those always created problems with fellow passengers and I've more than once been the victim of a less than kind passenger who just squeezed me to my seat when its seat was reclined. Shame about their call center though.

✅ Verified Review | Manchester to Lisbon. This was the friendliest flight I have ever been on, the cabin crew were amazing, nothing was too much trouble and they cared about their customers. We had plenty of leg room and the plane was immaculate. As a family we would like to say a huge thank you to the crew.

✅ Verified Review | Vienna to Lisbon. Checking at the Senator dedicate desk really helps (Austrian Airline people are always kind) 25 minutes to get my upgrade!!TAP is not friendly in upgrades even in Lisbon so you can imagine in another country and in particular if they don’t have an office representative (and to be honest is better that way most of the times). But I did get it, was A330 so was a good investment. Old with seats and TV from the 80s but is ok for 3 hour flight. Crew was friendly, the food was poor even in business. No magazines, no WiFi, not even a simple journal - bring your iPhone and read in on your iPhone.