TAP Portugal

✅ Trip Verified | Lisbon to Madrid. I mistakenly thought that this is not a low cost airline, which it is. If faced with a choice, use one of the known low cost like easyjet. They are better. TAPs cabin bag measure is insane! My laptop bag barely fits. The forced me to check in my cabin bag which was under 3 kilos, chosen to be as small as I could find, and with which I had flown as a cabin bag in 6 flights with 4 different airlines, both in USA and In Europe. Very rude staff, they claimed it is for security.

✅ Trip Verified | Flew TAP Portugal from Lisbon to Funchal. This company never ceases to amaze me even though I frequently have to purchase tickets with them since from where I live they are the ones with the better schedules and flight frequencies. In our booking reservation we had two passengers with the same first and last name, without any previous asking they automatically assume this was a mistake and cancelled one of the tickets without any notice. After endless conversations on the phone, one hour waiting on their phone line - where it seems they have only one employee, and I am really not kidding, I have talked to the same Brazilian attendant before - and after being charged an extra 15€ on my mobile phone, they promised to solve the problem in 24h which they did – on the last minute of the deadline - after much anxiety and totally needless worry. Curious how they still charged my credit card 3 passengers, even though they cancelled one of the tickets. On this particular route they exert some commercial monopoly and take advantage of it by overcharging passengers. Their cabin crew are frequently pretentious and elitist, with no knowledge of customer service or multitasking. Their pre and post purchasing service is nightmarish, at best. People who like to fly in this company either fly very little or never flew in other companies before. I would highly advice against even getting close to the idea of booking with them. They will lessen your faith in humanity.

✅ Trip Verified | First Leg: Vienna-Miami: Food was really good, seats were new. Second Leg: Miami-Vienna: Old plane, very old seats, some seats were defect, therefore we had a delay. Nevertheless, food was great, service was ok. I guess TAP Portugal has to update their seats before I am flying again.

✅ Trip Verified | Accra to London via Lisbon. The worst experience ever. Do not be fooled with buying a cheaper ticket with TAP Portugal. No flight entertainment on both short and long term flights. They change travel to without informing passengers. Staff on the ground need training in customer service. Very robotic and some rude in mannerisms both Portugal and Ghana. On both journies there is only one person checking through security. Due to plane being far away from terminal and security you are bound to miss connecting flights if there is an hour apart. Ground staff appear not to be able to communicate together so the left not talking to right causing miss direction for travellers. You then get pushed from pillar to post and not given any options of your next connecting flight as stated in in their air passenger rights leaflet. Never again will I travel with them.

✅ Trip Verified | Seville to Toronto via Lisbon. They charge you approx cad$100 per check in luggage each way. Can you imagine? It is an international flight, any person would naturally expect at least 1 luggage included per passenger already. Long and inefficient check in, and they overbooked. Don't fly on this airline, it will stress you out.

✅ Trip Verified | Rio de Janeiro to Lisbon. I booked a flight at the end of January. As my plans changed I cancelled the flight on December 10th. This should be no problem as I booked a fully refundable flight. As I paid with credit card, the time for processing the refund was stated as 7 weekdays. I've been waiting more than double the time now and still not seeing any refund! So if you're a spontaneous person changing plans from time to time don't book with TAP Portugal!

✅ Trip Verified | Manchester to Toronto via Lisbon. Extremely rude staff at check in, apparently you need to check in online or you'll be verbally harassed by the check in staff member and threatened with losing your seat to an overbooked flight. was told that I was lucky to be let on my flight and was given the very last seat possible. funny because there were two empty seats in the row in front of me. I was charged twice for one bag to be checked, and when I asked for a receipt to confirm that the one payment didn't go through I was denied such confirmation and given a verbal assurance of "its fine don't worry about it" was sent to drop off bag without a boarding pass. when I went back to ask for the boarding pass, same employee was angry with me and acted annoyed as if I was inconveniencing her by needing a boarding pass to drop off my bag. Cabin staff were friendly and seemed to enjoy conversing with customers. too bad the ground staff ruined it for me. all in all, extremely unprofessional. Will never fly with them again. customers shouldn't be made to feel like they are an inconvenience for checking in to their flight.

✅ Trip Verified | Lisbon to London. This is the worst airline I ever flew. Its poor customer service by far overshadows all other aspects of my interaction with the airline. LIS airport is poorly organized and has a second checkpoint after the duty free zone, which is clearly not obvious to have. The airline did not warn us at check-in about this checkpoint, and did not provide any help when we could not pass it fast enough. We still arrived to the gate 15 min before the departure and were denied boarding, even though the aircraft was there and had to wait to unload our luggage. About 7-8 other people were in the same position. The staff sent us to a customer support desk where we were denied service and were sent to a different desk, having to pass through passport control or security each time. Finally, we were forced to buy new tickets to take a flight. Not only no compensation was offered by the airline, but none of several TAP employees we talked to even expressed regret or apology !

✅ Trip Verified | Lisbon to Seville. I paid additional money to be seated near the front of the plane but was given another seat when I checked in on the flight. I was not even told about the seat change therefore did not realize until I was on the plane. To make matters worse, they gave out the same seat to someone else. I had to wait until everyone was boarded until I could actually sit! I was not the only person on that flight this happened to. This will be the last time I fly TAP. No one even apologized.

✅ Trip Verified | Milan to Accra via Lisbon. I experienced many delays. The crew was nice but the food was terrible. And most important thing, after a quarrel with the ground attendant my hand luggage (safed with locker) was put in the hold, it was damaged.