TAP Portugal

✅ Trip Verified | Porto to Lisbon. Queuing for the check in was absurdly long, with unacceptable waiting times and with no justification fro the delay. The flight was then delayed for more than 2h because of bad weather but communication with passengers was very poor. The Told me to go immediatly and as fast as I could to the gate, they gave me priority at security and only after I showed my ticket at the gate was I informed the plane was late. The plane was clean and modern, it was a nice and fast flight but the snaks were terrible, in quantity and quality. Luckily I had reserved enough time to get to my next flight or I would had missed it.

✅ Trip Verified | Lisbon to Toronto. The worst experience ever! The airlines cancelled our tickets to fly back home without any warning, refused to help in any way, refused to put us on the next flight, made us pay for the new tickets. Customer service agents are mean and are not there to help you. I have never experience worse customer service, no understanding whatsoever.

✅ Trip Verified | Lisbon to Ponta Delgada. Boarding was fast and simple and staff was efficient. On the plane, it was clean and well kept but it had the old, dull and less spacious cabin and I was hoping to get one with the new cabin. Crew was friendly. Food and beverages was a bit tasteless and very basic, not a good experience. The flight was calm, boring, with no wi-fi or entertainment. We arrived on time and luggage was delivered very swiftly.

✅ Trip Verified | Lisbon to Porto. It was a connection flight so once our previous flight landed we were greeted by some staff to take us directly to this flight, so it would not be delayed. It was a nice and friendly gesture. The plane was very well kept and clean, although a little bit cramped as it is a small propeller plane but it comfortable and modern. They served us a «Pastel de Nata» and a drink and a complimentary small bottle of Licor Beirão, I think it was some advertising campaign for Licor Beirão but still it was a nice touch. Crew was nice and friendly and the flight was very enjoyable, flying low altitude and watching the beautiful landscapes.

✅ Trip Verified | Ponta Delgada to Lisbon. Check in was fast but not simple, I had already paid for my cat and at the check in they did not had access to it, although it was mandatory to pay in advance. Boarding was relatively fast and simple. The crew was friendly enough and was fast on serving the snacks. The light meal was ok, nothing special. I was very disappointed with the plane, it was in good condition and clean but it was the older, dull and not as spacious or comfortable cabin. With no entertainment or wi-fi. Flight was ok and we arrived almost in time.

✅ Trip Verified | Belo Horizonte to Lisbon. I had to change from business class to economy due to a broken seat. After 4 months and complaining several times I did not get an answer or an response. The service could not be worse. When I contacted them via facebook they always told me that they will contact the customer service but nothing happened.

✅ Trip Verified | Luxembourg to Funchal via Lisbon. I called the call center to ask about transfer time in Lisbon. The phone was answered very promptly in english by a polite lady, and i was told that 1hr 5 minutes was more than sufficient to change aircraft. All 4 flights left on time. The return flight from Madeira was 10 minutes late arriving due to a headwind. When I arrived in Lisbon I noticed the flight to Luxembourg was departing gate 25 and we arrived gate 24. Transfer time 1 minute. This was a big relief. Lisbon terminal 1 has a food hall with a good selection of reasonably priced outlets including MacDonald, KFC, Paul bakery, sushi style place, etc. I did not check out the duty free shops. I got some chicken pasta and a coffee for about 10 euro. I used the online check in, and recieved a link in my sms to an online boarding pass that updated the gates in real time. The online link available by sms and in google assistant..had a different gate to the PDF boarding pass..so i highly recommend to get this boarding pass. For the price I paid the service received was excellent. Yes it was hand luggage only ticket and the seats where a bit cramped but overall I would fly TAP again. Coffee, drinks and a sandwich on each of the 4 flights.

✅ Trip Verified | Warsaw to Lisbon. The staff were really nice, attentive, always ensuring everything was fine, but without being pushy. A true example of how service should be. Food was very good as well. I had some issues with my ticket, which got resolved by calling the support line. Although I had to call a second time to ensure everything was OK.

✅ Trip Verified | London to Lisbon. Check in staff did not tell me my flight was cancelled, simply booked me on a later flight with no warning. Did not offer meal voucher. Did not offer assistance. Did not offer phone or fax facilities. Went back later and they refused to hand over a compensation form - they lied and said they did not have to give me one. TAP dishonesty never ceases to amaze me, employees are trained to be rude and snotty.

✅ Trip Verified | Berlin to Miami via Lisbon. By far the worst experience I have had with an airline, I basically paid $90 for two seats and was never given the seats that I paid for even though I provided a receipt, my booking confirmation, and a printed boarding pass that said my seat number! The lady at the counter simply said that there was nothing she could do and we were given terrible seats far back on the plane, I obviously called customer service when I landed but it was impossible to get through to an agent, finally on my 7th try and after a 14min wait on hold someone answered (treated me very rudely) and gave me a case number. Its now been a month since the call and I have not received a call back, an email, or more importantly a refund for seats that I paid for but did not get, I have tried calling over and over but no one answers. Can an airline really get away with selling you something online and then not delivering what you paid for without even an explanation or some sort of resolution? If you can avoid flying with this company please do so.