TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 852 reviews
5/10
3 star Skytrax Rating
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9/10

TAP Portugal customer review

(United States)

Newark to Lisbon on an A330. Check-in was quick and pleasant. The attendant confirmed our kosher meal request. Since the flight was not full we asked to change our seat and it was done quickly. As Continental silver elite we were able to board early. Plane was clean the seating was 2x4x2. Legroom and seat width about the same as coach on other airlines. Seats were comfortable and there was even a foot rest. Blankets were needed for the first half of the flight which was very cold. Although we pushed back on-time we were delayed 30-40 mins. There was personal video with touch control. Our kosher food was brought to us early. Overall a good flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(Portugal)

LIS-VIE return. Online check-in outbound worked flawlessly. Clean and comfortable plane both ways. Professional and nice crew. Friendly on the return flight. The food was the best - on both flights a full hot meal served in economy. I believe TAP is one of the few airlines offering a hot meal on a European 3 hours flight. Overall price of the flight was very good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(France)

BCN-LIS-ORY. Check-in in BCN fast and efficient common lounge in BCN busy but nice environment. Lounge in LIS small but nice decor. Delayed departure ex-BCN but arrived almost on time. Seats on both legs are typical European business class. Flight attendants extremely friendly and approachable. Dedicated and separated check-in and ticket desk for business class passengers in LIS extremely polite and helpful agent. Portuguese meal on LIS-ORY flight which was delicious.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

TAP Portugal customer review

(Italy)

Milan to Lisbon and back. Did several times. Overall a fairly good experience. Always on time. Professional cabin crew although never smiling. Onboard service adapted to the duration of the flight and better than other flag carriers on European routes. Will fly TAP again without hesitation when going to Portugal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

TAP Portugal customer review

(United Kingdom)

MAN-LIS return. Check-in at Manchester good no queue and they gave me my preferred seat. Check-in on return leg longer but still fine. Flight outbound and on return was 50% full. Inflight catering good both ways considering a short haul flight. Free glass of wine outbound. Only minor drawback was they only came around once with the drinks on both flights. Price paid comparable to fares charged on budget airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

TAP Portugal customer review

(Brazil)

LIS-GRU on A332 business class. In LIS the VIP lounge is well used and only has 3 bathrooms which is insufficient causing queues at times. There is only one shower room which is not enough in comparison to the number of passengers. On boarding we were met by a rude impolite crew. The seat is comfortable but not full flat. The entertainment system is fair and works well. Overall a poor experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

TAP Portugal customer review

(United States)

Horrible so called "First Class" experience. The Inflight magazine has articles about the new chefs and the menu had a special chef's selection dish. But crew said chef menu was not available and we got some horrible pasta dish - so overcooked it was crunchy. The red wine was good but the flight attendant kept snatching my glass off my table when she walked by instead of offering a refill. The second meal looked worse I passed. The flight crew rushed to serve as quickly as possible during the first hour of the flight and then they disappeared into the galley and got angry if you approached them to ask for anything. Entertainment included only 3 movies in English and one had a problem with the English track.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

TAP Portugal customer review

(United Kingdom)

Flew from MAN to LIS on 9th Jan 2012 and returned 14th Jan 2012 with partner and 16 month old. Flight crew on both journeys were friendly and arranged for us to move seats so we had a row of 3 seats to ourselves which made for a more comfortable flight with a toddler. The food was ok nothing fantastic but considering we paid the same price as we would have done flying budget we have no complaints. No inflight entertainment as such but for a 2.5 hr flight this isn't really a problem. Overall very happy with the service received and would certainly fly with the airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

TAP Portugal customer review

(Italy)

Lisbon to Recife but returned after an hour due to oil smell in cabin - while waiting for second plane no information was given no food was offered. Recife to Lisbon had problems on entertaining device (films were stopping by themselves and most games weren't being loaded). Breakfast snack was frozen and flight attendant was rude at my complaint.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

TAP Portugal customer review

(United States)

LGW-OPO-LGW. On the flight out I was upgraded to business because coach was fully booked. Service was great with attentive staff and a proper meal. Flight left and arrived a bit late but service onboard was generally positive. On the return the plane was almost empty and therefore had 3 seats to myself. Service was ok for a two hour flight and we were given a snack which was fresh and tasty.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes