TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1000 reviews
4/10
3 star Skytrax Rating
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TAP Portugal customer review

(United Kingdom)

Flew to Horta via Lisbon from Heathrow. All 4 flights there and back were delayed. Luggage lost for 2 days on outward flight. On last leg Lisbon to Heathrow not enough cabin staff to serve the light meal and drink just offered cup of water.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
3/10

TAP Portugal customer review

(Netherlands)

16/6/2013 Amsterdam - Lisbon departure time approx. 12.15 hrs. 28/6/2013 instead of 27/6/2013 (cause: strike 25 hours delay): Lisbon - Amsterdam flight 662. Very bad experience. Flight 1: overbooked no security instruction unfriendly personnel. Flight 2: totally insufficient management of Portuguese strike no security instruction unfriendly personnel same entertainment as during flight 1.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

TAP Portugal customer review

(United Kingdom)

Portugália Airlines: Ancient aircraft lateness and worn out wobbly seats - Portugalia is for you. Stewardesses were very good. Flew Manchester to Lisbon. Booked to fly on TAP but they decided to shunt us onto their poor relation. Ridiculous delays and poor aircraft experience (Fokker 100). Worn out seats and broken fittings. Will go out of my way to make sure next time we fly to Lisbon that we avoid Portugalia - or TAP for that matter.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

TAP Portugal customer review

(Portugal)

Portugália Airlines: LIS-BRU on a Fokker 100. Departure slightly delayed. Aircraft was dated there were no information monitors but seats were comfortable although space under the seats could be bigger. Crew was friendly but the meal consisted only of a turkey and cheese sandwich accompanied by a fruit drink however this was a mid- afternoon flight of 2 hours 40 minutes so there is no need for a fancy meal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

TAP Portugal customer review

(United Kingdom)

Check in at LGW agent did not even greet me took my passport tagged my bag and that was the extent of the exchange. Boarding was on time however my seat (6B) was still in a business call setting so I had to call a steward over to sort this out which she did but then I had to find my own head rest which was under the seat. Lunch was so poor I wish they had not bothered with it. Flight arrived early and we were off quickly. Poor service flight attendants not interested and unfortunately this is not the Air Portugal service that I use to know and I hope that this will change soon.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

TAP Portugal customer review

(Portugal)

FNC-LIS-FNC. There is a recurring issue when flying with this airline which is the cabin crew. More than usual they are flying with ‘minimum cabin crew’ which actually means you won't get served any meal whatsoever. Not even a cup of water don't mind asking. Cabin crew more than surly seems absent minded and just don't care about passengers. I'm a frequent flyer and I always get the feeling I'm a burden to them. Low cost carriers offer much better product. Unfortunately for some routes they got the exclusive monopoly. Don't mind complaining too they won't read or reply.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(Czech Republic)

Flight delayed 2 hours from Prague to Lisbon. Arrived at midnight. I missed my connecting TAP Portugal flight to Faro. I was sent to a hotel without my luggage. I was given a boarding pass for the next day at 22:30 which is unacceptable. I also had a hotel booked in Faro for one night which I obviously missed yet still paid for. I went to the airport at 05.00 to reclaim my baggage and was denied it. I managed to get transferred onto the morning flight at 09.45. Changed gate almost 5 times before passengers commenced boarding. In the process of boarding flight was cancelled. I asked for food vouchers which they very nearly refused to give us. Waited at baggage claim for our luggage for over 4 hours! My bag in the end did not appear. Finally a bus arrived and I made it to my destination at 22:30. Return flight from Faro to Lisbon was fine. Arrived at noon. Flight from Lisbon to Prague was scheduled at 14.45 delayed until 16.15. Then delayed another hour and another and another. No concrete information given. They were understaffed and short 2 cabin crew members. Stayed in the airport until 21.30 and 9.5 hours later we finally boarded the flight to Prague with no in-flight meal. Landed in Prague at 02.30.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(United Kingdom)

28th June TP331 London Gatwick to Porto. 12th July TP332 Porto to London Gatwick. Traveled twice with TAP in last 2 weeks. Have flown many times for both business and leisure both short and long haul. I have to say TAP is probably the worst airline that I have come across. Late seems to be the norm with no information about the cause and no real apology. Blaming a "late inbound aircraft" is not really an explanation - after all its their fleet. Cabin crew surly and unfriendly. Choose another carrier if you can would be my advice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

TAP Portugal customer review

(Australia)

BCN to LIS return (TP1039 10 July 2013/ TP 1038 14 July 2013). Both flights were on-time and commendable. The flight was smooth food (sandwich and juice) was decent for the short flight. The flight attendants seemed rather friendly also.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

TAP Portugal customer review

(Portugal)

Had two flights LIS-LHR and a Portugalia (Tap owned) MAD-LIS recently. TAP flight was steady great pilot. Delay of 30mins solved and arrived on time. Meal: ok for such short flight A320 is not a plane that I like a lot but its ok. Service with a smile. Portugalia's flight was on a Fokker 100 and I liked it a lot. Plane looks less cramped than the A320. Good service helpful crew. In check with PGA normal service. Smooth flight. Luggage: no problems.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes