TAP Portugal

✅ Trip Verified | On our way from Düsseldorf to Praia on the Cap Verdes we stopped in Lisbon. Due to unknown reasons our plane took off late, resulting in us missing our connecting flight in Lisbon. We then had to spend the whole day there, missing one of the already paid vacation days which annoyed us, but hey, it happens. Like us, many others missed their connection. They gave us vouchers for the restaurants, all being typical fast food chains, as compensation. Few staff at the information desk took long to help everyone. On our way back we took the same route. With our plane already leaving Praia an hour late, we were scared the same thing might happen again. This was on a Sunday, we stayed up all night to get the flight and had to go to work on Monday of course, obviously this situation is inconvenient for anyone. Naturally we missed the connecting flight again, even though there was a two hour buffer. Okay, straight to the information desk again. There were so many people that missed their flights and one staff member tried to give people from all different kinds of cities in Europe new boarding passes, that apparently had missed their connection as well. There were again people who wanted to go to Praia (like us one week earlier) that had the same problem we did. I don’t know what the initial problems were for the delay, but this seems to be happening all the time. We are still really disappointed with the airline. Twice catching a flight in the middle of the night, twice missing the connection and losing two whole days can really annoy us.

✅ Trip Verified | Rome to Madrid via Lisbon. TAP Portugal has ended our holiday with the most stressful and worst flying experience ever. Our flight from Rome to Madrid via Lisbon was a total nightmare. They couldn’t land in Lisbon due to airport congestion and poor weather conditions (fair enough) So we were diverted to Portugal airport to refuelled. We waited nearly two hours here! We missed our connecting flight to Madrid (9:15am) we didn’t land at Lisbon til 11:15am and evidently we missed our next flight home from Madrid to Sydney (2:15pm flight). We could’ve made that flight home if Tap Portugal has hold us once we got off the plane to go straight to transfer desk and book another flight to next available flight to Madrid but no no they made us followed them and we waited 1.5 hr to speak to someone by then it was too late. Tap Portugal you have the worst customer service, disorganised, no clear communication, and you can’t really deal with stressful situations. I will never fly with TAP again! TAP caused us lot of stress and headache on the last day of our holiday which was supposed to end on a high note.

✅ Trip Verified | TAP Air Portugal seems to have a record of poorly timing their flights. My flight from Marrakech to Lisbon was delayed by nearly an hour, which meant there was no way I was going to make my connecting flight (also with TAP Air Portugal) from Lisbon to Milan. On the flight, the Economy options for food and drink were extremely limited. When I warned the flight attendant of my food allergy, they did not offer me any alternative. I am certain that all customers flying with TAP Air Portugal do not want a tuna sandwich on a bread with nuts and seeds. I missed my connecting flight by ten minutes, as did several other passengers who were connecting with TAP to Milan. They put us up at a hotel (standard procedure), but gave no explanation as to why our flight from Marrakech came in so late, and why the flight heading to Milan would not wait for us (there were nearly eight of us). Nothing went horribly wrong, but still, I feel that TAP Air Portugal could have handled the situation better.

✅ Trip Verified | Lisbon to Frankfurt. Business class Check in at Lisbon Airport is on the main floor, but there are no clear indications. Courteous check in, fast and efficient. Could not check in online. Boarding was ok, a bit confused. Take off was on time. Business class is the same as economy, only the middle seat is empty. They serve lunch with 2 options. I do not drink alcohol, so can’t review the wines. Food was ok, nothing outstanding. Cabin crew is polite and attentive. Arrive on time in FRA.

✅ Trip Verified | Frequent flyer on "Ponte Aérea" over the last few months and always have an enjoyable experience. Staff always available and prompt to change my flight to an early on if there is availability of seats. The weather on the day of flight had been bad in the morning in Porto which caused several delays but everything was well informed and the staff was always trying to accelerate the boarding process as possible in order to reduce the successive delays. Nice staff, served a choice of savory/sweet snack and several options of drinks even for a 40min flight. Will keep my preference.

✅ Trip Verified | Prague to Lisbon. Selling so called "business", but you sitin standard economy and only advantage is that you don't need to pay for a seat selection or luggage. It's not even fast-track ready! The crew is so annoyed, unwelcome and they even don't want to use visit toilets by passengers in front of the aircraft as they wanted private - which is crazy, if you take you bought business and they told you "go on the back". And the fact they are not a cheap or low-cost company make this even worst. Try to avoid this company.

✅ Trip Verified | London City to Lisbon. I decided to try this new route as I live close to London City. The booking process was easy but I was surprised when I checked in 24 hours before my flight (their website advertised 3 days check in which was not correct) I wasn't able to change my seat unless if I pay. The flight was delayed by around 30-40 mins and there was no communication before hand. The plane was ok - not particularly new or clean but the pitch was reasonable. I like the layout of E-190 as it's 2 seats each side. I have to say though that the seat was extremely hard and uncomfortable. Service was very minimum and not very professional. Overall an ok flight considering how easy City Airport is but TAP product fell short.

✅ Trip Verified | I was supposed to travel from Lisbon back to London City as my returning leg. Checked in 24 hours ahead and assign my seat. I was planning to leave Lisbon city centre to the airport 2.5 hours ahead (as I was told the queue in the airport is long) and just wanted to confirm my seat while I was having lunch with friend. I noticed that they had change the airplane from E-190 to A320, and they have also changed the destination to London Heathrow. I understand that airlines have to cancel flights sometimes due to various reasons but it is unacceptable to do it without noticing passengers affected (and they put me on an earlier flight so I could have missed it). To be honest the onboard service was acceptable, the plane was spotless (but pitch was very tight and again very hard seats). The lack of communication is a let down and I will avoid using TAP. From Heathrow it took me an additional hour to reach home.

✅ Trip Verified | I am very disappointed with TAP service. It's the worst that I have ever experienced. I bought my ticket in January and canceled the same day. I read that if you cancel within 24 hours the full refund will be issued. So I canceled. I did not recieve any cancelation proof, any document, any email. I called TAP Twice in both cases I waited 20 minutes for someone to talk with. I was informed that I will receive the refund within 30 days! Long but ok, I had to trust. I waited 30 days but the money did not appear on my paypal account, I gave TAP 6 days more and today I called again. After waiting 20 minutes someone picked up the phone and informed me that it's not 30 calendar days, it's business days! Never again with TAP.

✅ Trip Verified | Zurich to Dakar via Lisbon. Connection flight missed because of delayed first TAP flight, 24 hours delay. Provided hotel until noon next day, means spending half a day in a lobby (with a 6 year old child). Fine. Arrive at airport and ask for dinner vouchers, request denied. Airline feels very magnanimous for taking care of you for 12 of the 24 hours of your delay. Denies that any further compensation is in order, claims to be oblivious of laws on the subject. Seats were ok, and the wine is actually quite decent. Still, just don't.