TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1041 reviews
4/10
3 star Skytrax Rating
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8/10

TAP Portugal customer review

(Portugal)

Lisbon-Rome-Lisbon. Very good service in Business Class although not outstanding with friendly crew. Seats were good and food/beverages very good! Very nice and informative pilots. I would definitely fly with TAP again and would recommend it.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

TAP Portugal customer review

(Canada)

All the negative reviews I have read about Tap Air Portugal are justified as I had don't have anything good to say about the 9.15am flight Lisbon to Munich on September 25 2013. An unexpected no breakfast service announcement echoed on the pa system just before departure. I am still shocked to see Lufthansa somehow use this no class outfit to cater to its paying customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

TAP Portugal customer review

(Australia)

Flew LIS to GIG economy 23 December. Long wait on bus at gate before long drive to plane and long wait on bus again before boarding. At first it looked like there was adequate space in seat but then seat in front of me was fully reclined for 9 hours squashing me into my seat unable to use tray table or watch the IFE. It is a very primitive system anyway with only a few channels on a cycle. Cabin service was woeful and finished up dehydrated because drinks only offered once. I have been Star Gold for all of the last 10 years. This was my first and will be last flight with TAP.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

TAP Portugal customer review

(Switzerland)

20/12/2013 - Business Class flight (TP11) from LIS to REC. The worst business class flight experienced in my life. Priority boarding done with other classes. No matter if you are biz or gold member. All classes were boarded at the same time. IFE system very poor. Only 5 video channel and an outdated music channel list. Food: very poor in quality and quantity. I discovered that they serve the same food also on the economy class. In this case chicken and rice pudding were the same. The only difference was on the choice (4 options) for the main course and on the plate (plastic in ECO and ceramic in BIZ). Staff: impolite and unfriendly. Seat comfort: no flat bed but acceptable. Landing in REC on time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(Australia)

I flew from ZRH to LIS in Business Class. There was no flight attendant available during the safety demonstration. Very unusual. The meal served was not really edible. That was it no more drinks nothing. The flight crew were all in the forward cabin behind the curtain talking and laughing. No features and benefits on this airline. Pay a little more and fly with a quality airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

TAP Portugal customer review

(United States)

Night flight LIS-HEL. Unfortunately a screaming baby behind me otherwise all good. Blankets on all seats pillows available. IFE video only. Meal excellent pate starter paella and creme brulee. Good red wine crackers and cheese. Seat ok leg room in 6A ok back in 26F it was bad. FA's and captain appeared friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

TAP Portugal customer review

(Sweden)

CPH to Lisbon. Rude flight attendants. When walking onto the plane a staff member stood there looking at the ground never said hello. Why stand there? Not a drop to drink until dinner is served about 1.5 hours into the flight. No entertainment which for a 4 hour flight is very boring. Food was disgusting I don't really know what I ate to be honest and you must request salt and pepper and it's given to you very disdainfully. I would fly SAS next time for sure.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

TAP Portugal customer review

(Netherlands)

16th Nov TP669 and back on the 17th on flight TP668. Travelled to Lisbon with some works colleagues for the weekend to get away from the cold weather in the Netherlands. The flight times were the best with TAP to make the most of the weekend. Both flights departed on time and arrived earlier. The return flight I was upgraded to Business because the flight was full and got a pretty nice dinner with plenty of Portuguese red wine! Nothing wrong to say!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

TAP Portugal customer review

(Poland)

Lisbon to Munich I used TAP for the first and last time the service was extremely poor and all the previous comments here are very accurate. One of my main issues was the Business Class. Worst Business Class I travel so far. In 4 flights 3 are delayed. Same food in 2 flights more same food in other 2 flights no WIFI or pleasant entertainment aboard. TAP crew looked scruffy and had a bad attitude from ground to aircraft. I learn on my round trip that Portuguese's passengers treat TAP like "Take Another Plane".
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(Poland)

Madeira (Funchal) to Lisbon - flight delayed 2 hours no assistance in the airport the flight was ok friendly crew poor food. TAP operates a LowCost service. For the price we paid we receive an ultra LowCost service. No way I will consider this company again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no