TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 927 reviews
5/10
3 star Skytrax Rating
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TAP Portugal customer review

(United States)

LIS-EWR (Newark US) on A330 aircraft in Business class. TAP BIS class on long haul flights is dreadful. This was my second time flying on TAP long haul and will never do that again! IFE system seemed to work sporadically to not at all. The cabin crew disappeared after meal service and hid behind the galley curtain chatting. Not once did a flight attendant ask if everything was ok or offer any beverages. BIS class appeared to be filled mainly by what appeared to be TAP crew for the return flight. The food was ok not bad but not great. Flight attendant was rude and without any customer service skills. I had to get up and go to galley to beg for a bottle of water. Both times was asked to go to my seat and they would bring me one! They did a half hour later.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

TAP Portugal customer review

(Netherlands)

A fantastic flight from Lisbon to Amsterdam with a crew who were attentive and communicative towards passengers. Although it was an afternoon flight instead of the usual snack that most European airlines serve on short haul flights TAP provided a small but warm meal which was unexpected and tasty. I believe this was one of the better flights I had within Europe and I will recommend TAP!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

TAP Portugal customer review

(Portugal)

FAR-LIS-FCO-LIS-FCO-FAR. Faro to Lisbon did not see the staff they hid behind the curtain until landing. Lisbon to Rome flight delayed 4 hours no explanation given once onboard. On arrival luggage was lost along with 20 other passengers. 2 hour wait before being seen at lost luggage. Luggage arrived 36 hours later. Rome to Lisbon flight delayed 40 minutes. Once at departure gate aircraft was now leaving from a different gate no information given. Watching the TAP representative at the gate was painful it took her over 35 minutes to check-in 115 passengers. Once on board nowhere to store luggage due to all overhead lockers been laden with oversized bags. Tried to use half empty overhead locker used for staff but was refused. Hand luggage placed on lap. No explanation for late running of aircraft. Piece of luck on arriving at Lisbon Faro flight delayed by 45 minutes so did not miss Faro connection. Food onboard is a joke especially when my ticket was 333 euros. Also note that passengers who use TAP seem to check-in 30 kilo plus bags so expect a long wait at check-in.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

TAP Portugal customer review

(Portugal)

Recife - Lisbon (TP0012). Once more the flight was delayed in-flight service very poor only one meal was served on a 10 hr flight. Rude staff on board always absent when someone ask a favor. Flight entertainment poor no big options. The arrival at Lisbon airport was chaotic long queues ground staff screaming ignoring passengers. Many passengers losing connections flights. Ticket was overpriced.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

TAP Portugal customer review

(Portugal)

Perfect Flight from Porto - Lisbon and return. Bumpy due to very small plane. Staff disappeared all flight. Didn't hear from Pilots until approaching Lisbon. Apart from that good company to fly with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

TAP Portugal customer review

(Portugal)

Flight from OPO - Moscow (DME). Perfect crew very helpful and entertaining. Pilots not too informative. A Good food and drink service. I was sat near some rude passengers the crew noticed that and offered me an empty row where I could lay and sleep a while. I more than recommend this company.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

TAP Portugal customer review

(United Kingdom)

Having read all the reviews we were very dubious about flying with TAP. I can only say positive thinks about the whole experience. We travelled business class short haul to Funchal the plane left on time and arrived 20 minutes early. Our bags were first off and all together. The service on board was excellent as was the quality standard and presentation of the food. Nothing was too much trouble for the staff. I can't find anything to fault with the service today.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

TAP Portugal customer review

(Brazil)

LIS-GIG. Old 330. Seat 1J. Worst IFE in Business Class than most of Economy Class existing on the market. Very rude staff who spent most of the 10hr flight laughing together. After the 1st drink they disappeared foe 1.5 hrs. Part of the menu was just not available and other options had so little quantities that they became unavailable. I could not find my headphones when requested to return them - I was accused of having stolen them. I flew more than 40 times on C class between Brazil and Portugal this was just the worst cabin crew I've faced.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

TAP Portugal customer review

(United Kingdom)

We have travelled to Funchal with TAP for the past 12 years and it has been an excellent experience. Their service when we usually travel in the winter is excellent - a good choice of flights and highly competitive prices for a scheduled service. There is no scramble for seats and the whole process from booking in to boarding is well organised particularly for someone like myself who is disabled. The in-flight service is exactly right for what is a short flight of under four hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

TAP Portugal customer review

(United States)

MIA-LIS: old-ish A330. Video barely worked and audio was broken. Food quality was poor and to our surprise it was even worse on the return leg (LIS-MIA) where we were served an aluminium foil container with parboiled rice and a few cubes of chicken a barely-edible fish spread and a totally unpalatable desert. LIS- MIA: newer A330. Better entertainment system except that audio was broken (again) and cheap earphones just didn't work. Cabin service was minimal. Meal was quickly cleared and crew disappeared for the rest of the 10 hour flight only to re-emerge to serve a snack. If you were thirsty you could go to the back where a flight attendant with an attitude poured you half a cup of water.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no