TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 926 reviews
5/10
3 star Skytrax Rating
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7/10

TAP Portugal customer review

(Australia)

Lisbon-Geneva in an A320. Smooth and friendly check-in (TP web check-in wouldn't work for a connecting flight on Swiss another Star Alliance airline). Our baggage was sent through to Athens. Boarding was by bus - there was a long draughty wait on the bus in the cold weather. Once on board the service was polite and efficient the seats were reasonably comfortable and a good small breakfast was served. The flight arrived a little early.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

TAP Portugal customer review

(Australia)

We flew TAP from Casablanca to Lisbon last Sunday. The flights in the afternoon were all cancelled. We missed all our connecting flights to Malta the next day. The only food we were given on the flight to Lisbon was a packet of peanuts. The only food on the flight from Lisbon to UK was a ham and cheese roll. We won't be recommending TAP.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

TAP Portugal customer review

(Australia)

London Gatwick to Lisbon on an A319. Apart from a 15 minute delay and a rather chaotic disembarkation process in Lisbon (bussed to terminal) this was a pleasant flight. A tasty roll was served with alcoholic and non-alcoholic beverages the plane was clean and comfortable and the crew friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(United States)

Miami-Lisbon Business Class Seat 2A. Got to Miami Airport early enough to enjoy the Biz Class lounge. Check in was a breeze. The lounge could have been much better. Lisbon's TAP Biz Class lounge is much more superior. Boarding was on time and I was greeted by a Flight attendant who immediately took my coat. Offered champagne. Flight upfront was quite light with 15 of us. Offered amenity kit menus and noise cancelling headsets prior to take off. Once in the air drink service started followed by dinner consisting of table setting with appetizer salad with garnishes soup and an entree. I took the fish that surprisingly was delicious. Prior to landing a cold breakfast was served. Landed in LIS 30 minutes early off the airplane first and retrieved my suitcase. Flight was very nice on a newly reconfigured A330 with LED lights. Seat was comfortable and crew were superb.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

TAP Portugal customer review

(United Kingdom)

LGW-OPO return. As a Star Alliance gold card holder one of the reasons I chose to travel with TAP was the possibility of lounge access. Unfortunately this was not forthcoming at LGW where I was told that only members of the TAP loyalty scheme are allowed access. Flight out okay on time poor food but legroom at front of the economy cabin good. Lounge in OPO allowed access with good facilities flight back on time food again poor and much less legroom in row 9. Overall if TAP are not recognising Star Alliance cards I will fly with Easyjet in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

TAP Portugal customer review

(Portugal)

São Paulo-Lisbon. Once more the flight was delayed but this is standard with TAP Portugal. Staff on board were very unprofessional boarding chaotic with cabin crew ignoring passengers no help with baggage coats or senior passengers. Airplane was old with refurbished interior already collapsing. TAP is definable on is decline level of service. Food cold and dry and no options to change. Cabin Crew spend 80% of the time chatting behind a curtain. Arrival at Lisbon airport was chaotic with long queues.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

TAP Portugal customer review

(United States)

EWR-AGP by way of LIS. March 18 outbound. Unremarkable flight. Left on time and arrived a bit early. A330 with okay entertainment. Decent meal service but the snack promised near landing never appeared. We arrived early morning in LIS and were never offered coffee. That seemed odd to me but all else okay. My partner forgot a package on board the plane and crew helped retrieve it before we changed planes. Transfer made easily. Return AGP-EWR with an overnight layover in LIS. Chose this flight because was $1000 cheaper each than others making the overnight hotel bill acceptable. All flights on time. Return LIS-EWR on A340 and much better entertainment. Crew excellent all legs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(United Kingdom)

FRA-LIS-SSA. Generally much better than expected. Connections both ways were easy and on-time seats and cabin were same as usual (it was a new A330) meals very good staff realistically friendly rather than over the top and also good value. Improvements? Why not inform transit passengers before landing of the Gate Numbers for connections (as Lufthansa)? Notices at LIS could be improved for transit passengers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

TAP Portugal customer review

(United States)

Flew TAP Portugal from LHR to LIS after being rebooked by British Airways after missing our connecting flight. The members of our party were pleasantly surprised by the professional personalities of the crew. The meal was surprisingly generous a small sandwich and a fruit smoothie along with complimentary soft drinks wine and beer (much more than we were used to in the USA where a 4 hour leg will barely get you a cup of water). The plane arrived on time. The flight was much better than anticipated and we may fly TAP again from the USA to LIS instead of British Airways via LHR.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

TAP Portugal customer review

(United States)

LIS-EWR (Newark US) on A330 aircraft in Business class. TAP BIS class on long haul flights is dreadful. This was my second time flying on TAP long haul and will never do that again! IFE system seemed to work sporadically to not at all. The cabin crew disappeared after meal service and hid behind the galley curtain chatting. Not once did a flight attendant ask if everything was ok or offer any beverages. BIS class appeared to be filled mainly by what appeared to be TAP crew for the return flight. The food was ok not bad but not great. Flight attendant was rude and without any customer service skills. I had to get up and go to galley to beg for a bottle of water. Both times was asked to go to my seat and they would bring me one! They did a half hour later.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no