TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1041 reviews
4/10
3 star Skytrax Rating
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5/10

TAP Portugal customer review

(Spain)

ZAG-LIS with stop in BLQ 11 March 2014. No possibility to select seat online. The business class cabin is exactly the same as economy and the pitch is very narrow. Boarding was on time and we left on time. However the short stop in Bologna was 1 hour for 48 passengers who boarded. The service was below average. Nothing served on the first leg of 50 minutes. When asked I got a drink and peanuts. The second leg was better with nice selection of food and wine well presented. However the cabin crew were mostly in the galley chit-chatting and only taking care of us when strictly necessary. No IFE at all during 5.5 hr flight! We arrived 15 minutes ahead of schedule in Lisbon but parked in an outside position. It took us more than 30 mins to disembark due to very slow ground service provided. Finally my bag was lost.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

TAP Portugal customer review

(Switzerland)

Flew from Lisbon to Salvador in Business Class. On the positive the first meal that was served was excellent and flight attendants (most of them) very friendly and attentive. There was a wide selection of food and good wines (incl. Port Wine). The second meal a sandwich was very average: I would not pay 2 Euros for it in a shop. But the main problem is with the seat and the entertainment system: it is all so old that one asks him/herself if it's really worth the 3500 Euros they charge for those flights? I would not fly Business with TAP again until they upgrade their seats and their entertainment system.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

TAP Portugal customer review

(United Kingdom)

LIS-LHR on 10th March. Anyway after a seamless check-in there was a structured boarding and coached out to the aircraft. Very friendly welcome on board followed by in flight service of a sandwich tea/coffee wine or soft drink. In flight videos were also provided. Left on time and arrived early. As I was on a connecting flight to EDI I was concerned about my baggage transfer at LHR but no problems whatsoever. Good performance all around!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

TAP Portugal customer review

(United Kingdom)

I fly TAP quite frequently between MAN-LIS-FAO. I have always enjoyed the experience crew are friendly comfortable seating with complimentary food/drink (including very nice Portuguese red wine if you want). I could fly on one of the LoCo MAN or LPL to FAO direct and do sometimes but to fly with TAP in comparison is just so nice its my first choice. Fares are good also free hold luggage allowance.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

TAP Portugal customer review

(United Kingdom)

LHR-LIS LIS-FUN return LIS-LHR. Four flights over six weeks all on time. Friendly crews reasonable refreshments pre-bookable exit row seats. Not so good on the ground - changed flight times to our disadvantage and charged for excess baggage at LHR in Euros but would only accept payment in sterling at a rip-off exchange rate. Overall though would definitely use the airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

TAP Portugal customer review

(Netherlands)

GIG-LIS From Rio to Lisbon 9 hours in a freezing cold airplane made several requests to increase temperature no result. Never again TAP.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

TAP Portugal customer review

(Spain)

BCN-LIS-BCN. Unfortunately we had a terrible experience from BCN to LIS. We pre-reserved seats which were not respected even being TAP Corporate/Upgrade Program with all the benefits of Silver/Gold TAP milles card. Check in at BCN was basic not giving a decent corporate service. I was not advised about the seats and lounge options. Flight BCN-LIS departed 40m late and have plenty of free seats. Airbus aircraft was dirty and old. The cabin crew served poor food (same food as economy). Drinks OK but no chance to repeat because the crew disappeared for the entire flight. Reading light was not working staff did not do anything to help. My return flight to Barcelona was better but the 2 hr 40min delay without any info is unacceptable. TAP corporate Lounge in Lisbon is small was pack smelly and they only served cheap snacks. Boarding by bus 40m pack inside the bus and the airplane was extremely old. All in all not a good experience to captive new customers. TAP is trying hard to innovate but the competition is always two steps ahead TAP. For the price I paid I would not recommend and will never repeat!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

TAP Portugal customer review

(Brazil)

GIG-LIS-FAO Business Class. Service is improving. A very friendly staff decent food wines have a higher quality than usual except sparkling which is not true Champagne just a Portuguese acid sparkling wine. Seat as on LH is outdated. Flight was on time. Lounge is LIS was full but with a great choice of food newspapers and drinks.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

TAP Portugal customer review

(United Kingdom)

Have just returned from a round trip from London Heathrow to Brasilia via Lisbon and back. I am not usually one to write a review but on this occasion I felt compelled to after the appalling service I received in Business Class. On the outbound route the staff were curt unhelpful and rude the food disgusting and the seats uncomfortable. The entertainment was on a loop video system as found on aircraft in the 1980's with some of the screens defective. Upon arrival in Brazil quite a lot of the baggage mine included had been left at Lisbon and did not arrive until 3 days later. We had to go to the airport to collect it. Returning on the inbound flights no lounge was provided for TAP air Business Class customers and likewise on the transfer at Lisboa Airport no airside lounge was available so had to sit for 3 hours by the gate. Finally upon arrival at Heathrow the baggage took over an hour to get to the carousel. All in all a terrible experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(United Kingdom)

Travelled from Heathrow to Lisbon and then on to Fortaleza. Flight from LHR ok but nothing special. Flight to Fortaleza was slightly delayed. Seating in economy is cramped and inflight meal was disgusting! Our return flight was scheduled to leave Fortaleza at 22.35 hrs on Sunday 15th December and we had confirmed our seats the day before by checking in online. On arrival at Fortaleza we were told that the flight on the Saturday night had been cancelled and passengers from that flight were put on our flight. We were being 'bumped' to a later flight! We finally got away from Fortaleza about 6 hours later. The aircraft for this flight was very old no seat back TV screens cramped seating and more disgusting food. I would not travel with TAP Portugal again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no