TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1510 reviews
4/10
3 star Skytrax Rating
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1/10

"no response from TAP"

(Austria)

Trip Verified | Budapest to Lisbon. Flight canceled, no response Our flight on 24.3.2018 was cancelled due to "incomplete crew" - we were rebooked for the next flight 24 hours later. Unfortunately, even 10 weeks after the opening of the complaint and repeated urges, there is no response from TAP.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBudapest to Lisbon
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unacceptable behavior"

(Hungary)

Trip Verified | Our initial flight on June 8, 2018 from Bucharest to Lisbon was cancelled just before checkin time without any explanation or prior notification. Due to rerouting we were forced to spend 9 hours in Madrid airport and arrived at Funchal with a 17 hr delay. We incurred additional €72.45 worth in expenses due to having to eat and drink in Madrid airport during the 9hr layover. When I tried to file a complaint at the TAP desk in Porto (Porto stop also part of the rerouting they did), the agent threatened to call the police if I don't leave the desk, and closed the office blinds so we can't file complaints. This is unacceptable behavior.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBucharest to Lisbon
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I lost the connection"

(Italy)

Not Verified | Venice to Rio de Janeiro via Lisbon. Because of the delay of the Venice flight, I lost the connection and a 2 hours wait the hotel accommodation for the night. Finally they told me to get their bus for the hotel. There are several hotel walking distance by Airport. TAP decided to move us to an hotel on Fátima, 130 km far. Only one return bus at 10 am. But other passenger have flights before the bus departure. Totally crazy. Even the return flight from Lisbon to Venice had 1,5 hours delay. The worst company ever.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVenice to Rio de Janeiro via Lisbon
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will try to avoid TAP "

(France)

Trip Verified | Lyon to Lisbon. I’ve flown TAP before and avoid them if I can. This was for a business trip and I didn’t book the flight. Was supposed to fly from Lyon to Lisbon; flight cancelled and rerouted the next day from Lyon to Paris and Paris to Lisbon (rescheduling took 2 hours; only one person was helping the entire plane). I’m still waiting in Paris, a flight that is also delayed for 1.5 hours (and likely delayed more, as another flight from Paris to Lisbon was also cancelled). It’s also still uncertain whether I will actually get my luggage when I arrive in Lisbon. All in all, not a great experience and will try to avoid TAP as much as I can.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLyon to Lisbon
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"pleasant and inexpensive"

(Germany)

Trip Verified | Stuttgart to Lisbon. The aircraft was in good condition and only a few years old. The departure and landing were on time. The drinks were, for a intra-European flight, sufficient and served in a moderate amount. Perhaps one should consider from the airline's side, preferring to distribute biscuits rather than dry breads. The flight crew was friendly and helpful. Overall, the flight can be described as pleasant and inexpensive.
AircraftEmbrear E195
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStuttgart to Lisbon
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"offered an upgrade"

(Germany)

Trip Verified | Lisbon to Stuttgart. The departure was delayed because of an overbooking of the airplane by approximately 45min. I was offered an upgrade into the Business Class. The drinks service was very good and the small meal was delicious. The seating was good. All in all a pleasant flight with very friendly on-board staff. The delay was overtaken by the pilots up to 10min.
AircraftEmbrear E195
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLisbon to Stuttgart
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"enjoyed flying with TAP"

(Ireland)

Trip Verified | London Heathrow to Lisbon. I really enjoyed flying with TAP. Excellent experience. Pleasant check in staff. Flight was on time. No hassle boarding. Clean new plane. Sufficient leg room ( I am 179cm) sandwich smoothie coffee wine and sweets served by smiling attentive staff without charge. We landed on time. I will fly with Tap again. A positive experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Lisbon
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I was shocked!"

(United States)

Trip Verified | Flew TAP Portugal Lyon to Lisboa in late May 2018. It was part of a larger trip NYC-Lisboa-Porto-Lyon-Lisboa-NYC. I flew 4 different airlines: Delta, Air France, Transavia and TAP Portugal. The first three airlines did not charge me for baggage. TAP was the only one. And while the usual fee is $25 for one checked piece, TAP had the gall to charge me $46 for one bag for a 2-hour flight that cost me about $60. I was shocked! I was unfamiliar with TAP so looked up their customer reviews. They are not good. No wonder. Never again. I ask you, TAP, is it worth ticking people off with your poor service and outrageous checked bag fees! Very short term thinking.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLyon to Lisbon
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"treats its passengers very poorly"

(Portugal)

Trip Verified | Lisbon to Funchal. I saw a senior female flight attendant loudly humiliate a business class passenger, in front of other passengers, because in her opinion he wouldn't pay attention to the safety instructions demonstration as he was watching something on his tablet. She said if something happens to the plane instead of adjusting the emergency mask on his nose and mouth he would adjust it somewhere else - then left to the galley with a pretentious and condescending smile in her face. TAP treats its passengers very poorly. The catering was OK though but you wouldn't expect less if you paid 552 EUR, in and outbound, for two passengers on a domestic route of less than one hour and half in a country like Portugal. Prices get even higher as Summer approaches.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLisbon to Funchal
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never book again with TAP"

(Morocco)

Trip Verified | I booked a flight from New York to Casablanca, with one stop in Lisbon - the second flight to Casablanca was cancelled 5 min before the boarding,. No one was in the office to answer our questions, we didn't receive any update on our emails or phones, after 15 min, 2 employees come to the office, they collect our passport and boarding pass, to give us a new one. The surprise is that they decide to send people with American and European passport on a direct flight after 3 hours, but for those who are holding Moroccan passeport they decide to send them to the longest flight ever (Lisbon-Dakkar, Dakkar-Casablanca) for about 16 hours. When I tried to talk to them one of the employees kick me out of the office. For sure I will never book a flight again with TAP.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Casablanca via Lisbon
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no