TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 870 reviews
5/10
3 star Skytrax Rating
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9/10

TAP Portugal customer review

(United Kingdom)

Travelled to From Heathrow to Miami via Lisbon return. All flights were on time. Staff were friendly & efficient. Good comfortable flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(Netherlands)

Used TAP from Amsterdam to Oporto on board a Fokker 100 operated by Portugalia. Flight left on time. Wonderful hot meal offered and fruit portions small but tasty. Crew were professional and friendly. Check in and boarding was smooth. Bag delivery at Oporto took rather long was not busy our flight was the only one arriving. A good experience and everything on board free including spirits.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

TAP Portugal customer review

(United Kingdom)

LGW-OPO-LGW. The flight both ways was pleasant old planes but a meal is served and price is similar to that of Ryanair and easyjet. Both flights departed and arrived on time and for a European flight TAP Portugal is great but for international travel that's a different story.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(Germany)

Again a very pleasant flight with TAP. Flown Lisbon to Düsseldorf on September 19 on a full Airbus 319 for 45 Euro. Got a full meal with drinks which is great. Staff nice and professional. Flight 15 minutes late as it came in late from Copenhagen. Captain apologized for the delay as the purser did twice. Board magazine "UP" is very interesting to read.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(United States)

MIA-LIS-MIA A330-200 Executive Class. With the exception of the angled seat which was somewhat uncomfortable in the sleeping position TAP provided better than expected service. Departures only slightly delayed. Arrivals ahead of schedule. Cabin crew provided excellent service and managed to present the vegetarian meal requested at time of reservation. IFE was lacking in variety and quality - too bad no provision for VOD since video just seemed to start and begin without any understandable schedule - music was a better choice. After a second glass of red wine and good slug of Port sleep came quickly!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(Germany)

MUC-LIS: had low expectations about TP and was pleasantly surprised. We travelled with a 2 year old child and the in-flight staff were brilliant looking after us - finding better seats after boarding was completed bringing drinks blankets. Breakfast was delicious and nicely presented but rather small. Airbus had a new IFE with nice map features. Another flight (PDL-LIS) a few days later also very pleasant with nice drinks and snacks offered. We liked TP'S product and will consider them for longer trips as well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

TAP Portugal customer review

(Qatar)

I had a very bad experience with TAP recently flying from London to Lisbon return. The flight to Lisbon was delayed for more than 2 hours no apologies - nothing. That was still ok as we were going on holiday. On our return flight TAP ground staff refused to check our luggage straight to destination stating we had two separate tickets - our connecting flight was on Etihad which is also a partner with TAP on Star Alliance. We were told to retrieve our luggage from T1 at Heathrow and check in again at T4. The check-in staff were not very pleasant when we still asked for our luggage to be sent to final destination and told us to go to customer service and not surprisingly the person there was quite rude too. So we had no choice but to check-in to London and hoping with the 3-hour connecting would be sufficient. Then the flight was delayed 30 minutes and then it was delayed 2 and half hours which would be impossible for us to catch the connecting flight. We had to call Etihad and change our flight - at extra cost plus hotel room.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

TAP Portugal customer review

(United Kingdom)

LHR-LIS-LHR. Outbound on ancient A320 1 hr late with little apology bar 'late inbound aircraft'. Seat and food OK bonus of the 3 seats between the 2 of us. Return truly awful on time admittedly on a newer A320. But honestly the staff were awful. Did nothing to stop the most annoying child running riot on the plane (admittedly her parents did nothing either). Made 6 rows of the aircraft truly miserable. Baggage at LHR took 55 minutes to arrive at the belt even though the screen said Bags Delivered about 15 minutes in. Star Alliance may get their baggage targets this way doesn't mean its right.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

TAP Portugal customer review

(Portugal)

TAP punctuality is atrocious. My last flight departed Zurich to Lisbon 50min late. Previous Bucharest to Lisbon was 1hr late. Lisbon to Munich was 2 hrs late with us sitting on the bus to the aircraft for 1 hr resulting with me missing my connecting flight. Budapest to Lisbon was cancelled with a replacement arriving 2 hrs later. So last 4 flights all delayed. Not impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
7/10

TAP Portugal customer review

(Canada)

LIS/SID Sal Cabo Verde. Very nice flight pleasant crew clean aircraft meal offered was good and quality of drinks excellent. On the downside seats showing their age and cramped (A320) and besides videos on overhead monitors with no audio no entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes