TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 966 reviews
5/10
3 star Skytrax Rating
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2/10

TAP Portugal customer review

(Brazil)

Flight from Lisbon to Salvador (Brazil). We left on time but staff was very rude and never took care of the requests of the passengers. I asked for headphones but they took 2 hours to arrive and half an hour for a glass of water. The entertainment system was not working properly and some movies never started playing. The speakers were really bad and we could barely hear the announcements. The seats are old and quite uncomfortable. Food was ok and we arrived on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(United States)

Flew from Zurich to Lisbon and then from Lisbon to Paris on a different trip. Zurich to Lisbon was the most uncomfortable flight I've been on (until the one from Lisbon to Paris). The seats are minuscule and legroom is non-existent. I'm 6'3 and my knees were unable to fit behind the seats large metal plates and brackets from the seat in-front of me on both flights were cutting into my legs. My legs literally had to be set all to one side and somewhat on top of the armrests in order to not have metal gouging my knees. My Wife is 5'4 and also had problems sitting in the seats without her knees hitting the metal plates on the seat in front of her. The 1st flight was only delayed 20 minutes. The flight from Lisbon to Paris we waited at the airport for 14 hours from the time we got there with minimal or no updates. Of-course when we got to Paris all of our bags were lost. But luckily we got the bags 3 days later. I will never fly TAP again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

TAP Portugal customer review

(Denmark)

Flight from Portugal to Brazil the seat had no working entertainment system when they came to me they had run out of all items except lasagne. The staff were rude and had no interest in solving the problems.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(Portugal)

FNC-LIS-FNC. You should choose a low cost airline rather than this. The price paid does not reflect the service. Most of the time there won't be any meal due to their constant policy of flying with minimum crew. Can't understand why this happens but it seems to be a general policy of the company now. Flight attendants seem miserable and unhappy doing their job. It's incredible how much their service has decline in recent years mostly due to their comfortable monopoly of profitable routes. Avoid at all costs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(France)

I flew GVA-LIS-ACC on 24 August business class. The first 2 hour sector was very average with no inflight entertainment (A319). Lounge in LIS ok but very busy. The problem was the LIS-ACC sector. Business class. The seats were economy 1970 style. I thought there must have been an equipment substitution but the crew informed me this was indeed Business class. Truly a 3rd world set up and I will avoid TAP at all costs in the future. Crew were disinterested and the food offering miserable even for economy. Someone needs to wake up in this airline's senior management.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(Portugal)

LIG-LGW and LGW-LIS. 23rd August and 27th August respectively. As mentioned in many other reviews here there was an extremely long check-in queue with only two check-in desks open. The flight was over an hour delayed in departing. This was followed by a very long delay in luggage retrieval at Gatwick which to be fair might be more the disorganisation of Groundforce. Return flight on the 27th was appalling. I was probably one of the first people to check-in so did not know there was no inflight service available until we had been in the air for almost an hour. I had to virtually beg for a cup of water. What I would like to know is how TAP thinks it can hold on to its share of the market in this way. The Star Alliance has given them a huge advantage by using the names of other well-reputed airlines to sell tickets but I warn other to ensure that their Lufthansa flight is not run by Tap Portugal because the flight I took on that occasion was the worst flying experience I had ever had. This last experience has simply ensured that I will do my utmost to avoid flying with Tap again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(Portugal)

Lisbon - Barcelona (TP1048) - This particular flight is constantly delayed. Booked to depart at 20.30 on a regular basis leaves before 22.00. Its my 7th consecutive delay this year on this route and to be honest TAP Portugal have a serious problem with time. On this flight no information was provided first info comes at 21.00 the flight should leave at 21.30 then a second one putting the departure date at 22.00. The flight leaves at 22.40 arriving in Barcelona the next day. I leave the airport at 02.00 (expensive Taxi fare home). Onboard the staff were OK but keeping the low standard service. A simple excuse in Portuguese and in imperceptible English. The airplane was dirty and smelly and once more no food on board. For TAP Portugal frequent fliers its becoming a nightmare deal with constant delays bad service and no food on top overpriced tickets.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(United Kingdom)

Manchester to Lisbon 7th August 2013. At check-in there were 2 very long queues. Near to the front of our queue the TAP staff just got up and walked away. What followed was further disarray as the other staff simply shrugged. Left to simply go to the very back of the remaining queue. On the return journey there was a similar case with half a dozen different flights merged into two queues which then resulted in 'emergency desks' being opened. Check-in took 2 hours on this occasion. Boarded on 07/08/2013 from Manchester to Lisbon. Departure time of 11.20am passed and we were delayed. No communication as to why. Then the cabin crew started to frantically count the passengers - with patchy information provided to individuals. Around 2 hours into this debacle passengers were each offered a small glass of water. 3 hours 10 minutes after proposed take off time we departed. No apology and no clarification given.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

TAP Portugal customer review

(Denmark)

MIA-LIS-CPH 10/08/2013. MIA-LIS: Check-in was fine. Flight left on time. One of their older A330 with old interior. The person TV's didn't work. Flight time was 8 hours. Food was very good a choice between fish and pasta. I choose pasta and it was delicious. They came around with water during the flight breakfast was good as well. Landed on time at 5am. LIS-CPH: A320 Crew was very nice. Flight departed on time went smoothly. They served some kind of fish with mashed potato. Landed on time. Baggage was also very fast.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

TAP Portugal customer review

(United Kingdom)

Worst airline I've travelled on. Flight Heathrow to Lisbon delayed missed connection issued connection flight to Funchal. Sent from Lisbon onto Porto more delays then Porto to Funchal 11.55pm had 5 mins to get flight told to run and as we took off the landing lights at runway were being switched off behind us! Then delays on 11 August 2013 3 hour delay at Lisbon to Heathrow. I think every TAP flight was delayed on departure board. No staff around so no proper info being given out.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no