TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1041 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
2/10

TAP Portugal customer review

(United Kingdom)

TAP from Manchester UK to Funchal via Lisbon Sunday 1st June delayed 2 hours in Lisbon as they "couldn't find a crew". Seating on both legs very tight inflight service virtually non existent poor dry sandwich and half a glass of wine given begrudgingly. Return flight from Lisbon to Manchester is delayed today 8th June - told by at least 2 hours no further information given - no explanation - just a shrug. Very poor airline regarding timekeeping - wonder if I will get home tonight?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

TAP Portugal customer review

(Spain)

Barcelona - Lisbon - Barcelona. The delays on both flights cost me a lot seams this is a daily problem. On the way back I arrived in Barcelona 3 hours late. The online check in only works by Phone call. Aircraft from Barcelona to Lisbon was dirty additionally they have redefined the meaning of "meal" to refer to a minuscule triangle of dry bread and a small drink. Very bad on refills only got 15cl of cheap orange juice. Staff should be more friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

TAP Portugal customer review

(Portugal)

LON - OPO. Flight delayed 1 hr 40 mins. Extremely rude crew on board no food just a plastic snack I didn't touch. TAP needs to improve their service urgently.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

TAP Portugal customer review

(New Zealand)

TP486 from Lisbon to Nice on 27 May. Promo ticket for 60 euros. 2.25 hour flight. Was dreading TAP after all the bad reviews but had a great experience. Web check and bag drop at Lisbon Portela worked fine (Lisbon terminal 1 is great on departure). Warm welcome from crew with on time departure and early arrival into Nice. Only negatives were the old plane (an old Fokker) and the food (hot dinner of bacalhau fish pie. Bit stodgy for my liking. Crew warm and attentive and not stingy with the wine. Bonus about this old plane was the legroom and seat cushioning- obviously pre-dates the days of beancounters running airlines! Not sure about flying them longhaul though (flew Lufthansa from Rio to Europe enroute from NZ and they were competent). Great value for money paid. Will consider for future travels to/from Portugal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

TAP Portugal customer review

(Portugal)

Europe Round Trip - After what's been nearly a straight trimester of travel and suitcase living I'm glad to now be home for a rest. This past month was especially brutal. What should have been an easy week in my home town Lisbon and a round trip to Warsaw Barcelona Madeira Paris and Berlin had me racking up more travel follies in one trip than I've experienced in the past 3 years. I managed to have one of the worst flight experiences of my life with TAP out of 5 flights for the week only one wasn't delayed for over 2 hours. You have to love when you leave the gate for a 2.5 hour flight only to have to sit on the plane an extra 2.5 hours before taking off (and then of due to the delays you miss your connection home and have to spend an extra night in a hotel and the flight home the next morning is delayed over 2 hours too). Despite the chronic delays expensive tickets old aircraft's and bad food the experience was not good TAP is an airline I will avoid at all cost in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

TAP Portugal customer review

(United Kingdom)

LGW-LIS what a shambling miserable experience! Cabin crew unfriendly none smiled once during boarding or during the flight. One hour into the flight before any cabin crew were seen and even then made to feel as if they were doing you a favour. Food cold so it was not as if they were preparing a gastronomic delight which they certainly were not. I would suggest the crew from this flight look for other jobs if they are that miserable. I doubt I would fly with TAP again. Airline let down by their crew who could do with some customer focused training!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

TAP Portugal customer review

(Slovenia)

BRU-LIS-BRU. Nice flights. Mobile check-in worked fine both ways. Seating in the front part of the cabin was good and plenty of legroom. An old style aircraft seats are a bless. Flights on time. Unfortunately food is getting worse and worse.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

TAP Portugal customer review

(Portugal)

Lisbon to Luanda Round Trip in economy class. This was my last flight with TAP Portugal on this route the tickets are expensive compared with poor service you receive in exchange. Old aircraft with refurbished interiors poor food and delays in both flights. The flight to Luanda was a nightmare I endured 8 hours listening to a screaming child was not kids fault but crew fault. I ask to change seat and it was denied without any reason or explanation I saw available seats on the back. After this episode not one cabin crew member to be seen for hours. On the way back (night flight) the food they served was inedible many meals barely touched and passengers complaining. The cabin staff was more friendly but was visible that this situation was definitely harder for them to. If you value on-time flights comfort service and price avoid TAP Portugal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

TAP Portugal customer review

(Romania)

Budapest - Lisbon - Porto and back. The food was really good and served with metal cutlery not plastic. The seats were good for TAP. I marked entertainment as "fair" but everybody is using tablets kindles so this is really not a problem And most importantly my luggage not only arrived but it was unharmed which has happened only once in my last six flights and made me really desperate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

TAP Portugal customer review

(Belgium)

TP 619 BRU-LIS Apr 30 and TP 574 LIS-FRA May 3. Technically reliable airline flying a relatively new fleet with generally friendly crews. Hopelessly incapable of flying on time though. Have flown them 8 times since December only once was the flight on time otherwise delays varied between 30 and 90 minutes. Moreover hardly ever info is given to passengers or even an apology. Executive (Business) class is quite comfortable on long-haul flights but seats in Economy are very uncomfortable and there is basically no space left when the passenger in front of you decides to recline his or her seat. Do not recommend if you value punctuality.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no