TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1510 reviews
4/10
3 star Skytrax Rating
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2/10

"such a bad experience"

(Netherlands)

Trip Verified | Flew with TAP from Rome to Lisbon. Flight was several hours delayed, no explanation or staff to answer questions. Plane interior was old and decrepit with broken chairs. I’m 1,95 tall and could not fit at all in their chairs. Overall such a bad experience that I will not fly TAP again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRome to Lisbon
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"every single flight delayed"

(Belgium)

Trip Verified | Porto to Brussels via Lisbon. I have travelled with TAP twice a month this year and every single flight I took were delayed. They are always late and you are almost always sure to miss your connection flight if you have one. To go to Porto I really advice you not to take TAP because it is a lost of time, you have a high probability to lose the connections. This company is a shame. The customer service is inefficient.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePorto to Brussels via Lisbon
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"shocked by this experience"

(United Kingdom)

Trip Verified | I had to fly TAP Portugal 3 times in three days: 1 flight: suitcase lost on a 30 min internal flight from Lisbon to Faro! How they managed that is beyond me. Checked my bag same time as my friend, hers arrived, mine not. Second flight delayed 2.5 hours. Third flight a 6.30 am flight, I arrive to the airport at 5am to find my flight is simply cancelled. No explanation. They booked me on another flight. Initially I was flying to Kiev via Rome with a 2h 50min layover, they booked me on a flight via Frankfurt 1h layover. And what? Of course the flight is delayed 40 min! Not sure I will make my connecting flight, but either way avoid this airline. And the personnel just doesn't care, they are not informed, they don't know anything concerning reasons for cancellations or when the flight will actually depart and if it will depart at all. I'm shocked by this experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Kiev via Rome
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service"

(Portugal)

Not Verified | Probably the worst customer service in the last 5 years. Flight from Barcelona to Porto was cancelled. Was one of the lucky few to get booked into the next day flight. Other were re routed to other airports up 16h the next day. It took Tap 4h to take us to a Hotel for the night, only to find out no food or water. By this point any airport staff was gone. The hotel was also 35km from the Airport. The next day Tap had not organised anyone to pick up the passengers for the flights they had rebooked them on. In the end had to order taxis to get to the airport in time for flights. Through out this whole time not one person from Tap checked or apologised for the mess they had created. Not flying with them for a long time again.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBarcelona to Porto
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I will not fly TAP"

(United States)

Not Verified | TAP Portugal failed to inform us of a significant change to our booking causing us to miss our flight. Attemps to communicate with them were worse than poor. 3 people on hold for over an hour and never got through, and Let Us Hear From You/Complaint Form on their website wouldn't accept California as a city within the USA. If I ever go back to Portugal I will not fly TAP.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Diego to Lisbon
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"normal flight for a budget airline"

(Estonia)

Not Verified | Amsterdam to Lisbon. Lately I flew with TAP Portugal and it was almost a nice flight, although the boarding was super slow. They offered a sandwich (two breads and two cheeses), an Actimel smoothie, and juice. The crew was friendly. Seats weren't movable but were comfortable. There were 2 charging plugs for 3 three people. Our flight was half an hour late. There was no Wi-Fi and inflight entertainment in Economy. A normal flight for a budget airline.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmsterdam to Lisbon
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"This airline is unacceptable"

(United States)

Trip Verified | Flew TAP Portugal from Lisbon to New York JFK. Staff have no customer service. All 4 flights delayed at least an hour. This airline is unacceptable. When you ask for assistance everyone washes their hands clean. To get retrospective help on travel incidences, you wait 50 minutes over the phone and they hang up.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLisbon to New York JFK
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Entertainment was helpful"

(United States)

Trip Verified | Newark to Lisbon. Base on my limited perception, staff did not hurry or took for granted passengers during the flight. Entertainment was helpful for the six hour plus duration flight. Boarding was organized, meals were ok for flights leaving from the US (flights leaving from Europe have better food quality). TAP flight leaving EWR reliable and punctual. Great service for the ticket price.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Lisbon
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"reliable and punctual"

(United States)

Trip Verified | Lisbon to Miami. Friendly staff , specially to handicap and elder passengers. Meal quality is good and plenty. Airplane is not fancy and entertainment can be improved - but flight was reliable and punctual.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to Miami
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"The worst punctuality"

(Portugal)

Trip Verified | Malpensa to Faro via Lisbon. The worst punctuality airline ever. Never depart or arrive on time. Once again after arriving to Lisbon later than featured, the connection to Faro was delayed for 1 hour because of the staff was late. Good flight service, but quality/price/punctuality it is far from a good rate service. Will recommend only for internal flights in Portugal.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMalpensa to Faro via Lisbon
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no