TAP Portugal

Have just returned from a round trip from London Heathrow to Brasilia via Lisbon and back. I am not usually one to write a review but on this occasion I felt compelled to after the appalling service I received in Business Class. On the outbound route the staff were curt unhelpful and rude the food disgusting and the seats uncomfortable. The entertainment was on a loop video system as found on aircraft in the 1980's with some of the screens defective. Upon arrival in Brazil quite a lot of the baggage mine included had been left at Lisbon and did not arrive until 3 days later. We had to go to the airport to collect it. Returning on the inbound flights no lounge was provided for TAP air Business Class customers and likewise on the transfer at Lisboa Airport no airside lounge was available so had to sit for 3 hours by the gate. Finally upon arrival at Heathrow the baggage took over an hour to get to the carousel. All in all a terrible experience.

Travelled from Heathrow to Lisbon and then on to Fortaleza. Flight from LHR ok but nothing special. Flight to Fortaleza was slightly delayed. Seating in economy is cramped and inflight meal was disgusting! Our return flight was scheduled to leave Fortaleza at 22.35 hrs on Sunday 15th December and we had confirmed our seats the day before by checking in online. On arrival at Fortaleza we were told that the flight on the Saturday night had been cancelled and passengers from that flight were put on our flight. We were being 'bumped' to a later flight! We finally got away from Fortaleza about 6 hours later. The aircraft for this flight was very old no seat back TV screens cramped seating and more disgusting food. I would not travel with TAP Portugal again.

BCN-OPO/OPO-FNC/FNC-LIS/LIS-BCN. BCN-OPO operated by Portugalia. All flights were excellent. Very pleasant crew. Clean aircrafts. All on time. Drinks and snack always served onboard.

OPO-BCN-OPO. I found a cheap deal online to Barcelona after reading so many bad reviews I had low expectations that unfortunately I confirmed. Flight delays on both legs not friendly flight attendants no proper food just poor snacks but the major let down was the aircraft itself - an ancient Fokker 100 with broken seat on return that when you're seated was truly unpleasant. I did not feel particularly safe and comfortable on both flights these planes are and look very old and have to many broken parts. Don't buy TAP bargains you will have a low cost service in return.

Round trip Luanda - Lisbon in economy January 2014. The day trip to Lisbon was treated as though it was a night flight for more than half of the time if you turned on the light you were disturbing your neighbours. The food was terrible both ways and I travel quite a bit in economy. My seat on the flight back was also painful and it was only 7.5 hours. I will not recommend this airline.

LON-LIS-LON. Bought round trip ticket from British Airways from London Heathrow to Lisbon. Flew out on British Airways and enjoyed the excellent service. On return I lost my British Airways flight. Bought a TAP Portugal return flight from Lisbon. I was initially happy to use TAP "main Portuguese carrier" instead of low-cost carriers like Ryanair or Easyjet. TAP Portugal is a low-cost carrier with expensive tickets and lousy service. Flight was delayed 1 hr 20 mins no excuses or proper information given to passengers. Disorganised boarding with unprofessional ladies shouting no apologies from captain or crew there was no inflight entertainment newspaper magazines or wi-fi on the flight to London. Only drinks served for the entire flight. Leg room was very poor. So the return journey had all the hallmarks of a "no frills" budget airline. However the ticket was purchased at a premium (almost££380 for the return journey in Economy class) when Ryanair and Easyjet charge £65. Unless things change with TAP Portugal they will go down it is only a matter of time before customers go to low-cost carriers they receive the same service TAP offered me but 5 times cheaper. I certainly wont be flying on TAP Portugal in the near future!

Flight LIS-DUS for a very discounted rate. Very satisfying and pleasing flight: quick ground service in LIS departure on time friendly flight attendants small breakfast snack for free. This was my second flight with TAP and against many reviews here I have enjoyed both.

Lisbon-Warsaw. Check-in smooth Fast Track through security off to the TAP Lounge which is quite small even though it looks big because of mirrors used. At this time lounge was very crowded so I had to stand at the bar. Flight was surprisingly on time on A319. Nice and professional cabin crew full service including hot meal and full bar service. Arrived 25 mins ahead of schedule. TAP offers decent consistent service the only down point is that they always start meal/drinks service after reaching cruising altitude which in some cases is after 1-1.5 hrs after take off! This time first carts arrived after 1hr 25 mins after departure no cabin crew visible before that! Ridiculous!

Used their LIS - AGP route several times as this is the only operator between these airports. They need to change their aircraft which is very old and tired. The main problem is that they won't take golf clubs. This is ridiculous when both these destinations have fantastic golf.

FNC-LIS-FNC. The flights were quite a surprise after not only the bad reviews but also my previous flights with them. Nice and attentive cabin crew and the food served was quite good for a domestic flight. It seems they are trying to improve standards.