TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 789 reviews
5/10
3 star Skytrax Rating
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7/10

TAP Portugal customer review

(United States)

Return EWR-LIS. Aircraft spotless and comfortable. Entertainment System faulty both ways. Food quite decent. Crew efficient but indifferent to assisting the individual. Twice crew responded to my crew light by turning it off and walking past without a word. Do not expect anything but your meals and little else.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

TAP Portugal customer review

(Netherlands)

Lisbon-Fortaleza. No idea why TAP uses its oldest A330 on this expensive route. Extremely cramped old style not-working IFE and seats falling apart. TAP is winning prizes but not with these planes and not on this route.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

TAP Portugal customer review

(United Kingdom)

LGW-LIS LIS-LGW return. Checked in online and chose seats with ease. No queue at LGW for bag drop. Flight on A320 3/4 full free onboard service consisted of chicken roll strawberry juice and full drinks service including alcoholic drinks. Crew friendly and efficient; those in business class get served before economy so there is a 30 min wait for drinks after take off. Luggage claimed within 10 mins of landing! Checked in using machine at Lisbon airport which was really easy again no queue for bag drop. Flight on A319 2/3 full crew attentive same meal as outbound flight. Bags came off quickly. Free baggage allowance is very generous.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

TAP Portugal customer review

(Germany)

Two flights in Economy - MAD-LIS on A319 LIS-DUS on A320. Planes were new and clean boarding procedures normal departures on time - just a brief delay in MAD due to heavy traffic. Onboard service ok - TAP is a "full service airline" even on the short flight from MAD to LIS you get a tuna sandwich and a glass of wine plus mineral water. The 3 hour flight from LIS to DUS offered little more a warm sandwich plus salad and pineapple slices - and only one round of drinks. Pleased with the price-quality ratio on these flights and plan to fly TAP again in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

TAP Portugal customer review

(United Kingdom)

My husband and I travelled from Heathrow to Funchal on the 13 Feb returned from Funchal via Lisbon to Heathrow on the 27 Feb. My husband needed special assistance and everyone was kind and helpful on each trip. Our luggage was delayed by a day on the return journey but it arrived safely.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

TAP Portugal customer review

(Portugal)

LHR-FNC. Onboard upgrade (cost of 250 EUR) for a 3hr 10 mins flight time. Technical problems on the original aircraft. Change of plane and departure 1h35 delayed (airborne at 8h16). Very poor meal service. Cold "breakfast" consisted of only cheese and ham plate and a piece of fruit. Hot bread and croissants and drinks offered twice. I saw the economy class meal and it looked better which makes no sense!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

TAP Portugal customer review

(United Kingdom)

LHW-LIS-FNC. We have done this route twice. Normally we fly direct but last minute flights to Madeira in December are hard to come by. On both occasions we missed our connecting flight to Madeira from Lisbon - no information is given to us on the flight of where we should go at Lisbon airport. When we approach customer services they are 9 times out of 10 very rude and give you the least amount of info required. You have to board the bus to get to another terminal to get to your connecting flight. Onboard cabin crew don't smile and the food is horrible. I have travelled with Easyjet to Madeira and I can honestly say that they do a far better job that TAP.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

TAP Portugal customer review

(United States)

Newark to Lisbon on an A330. Check-in was quick and pleasant. The attendant confirmed our kosher meal request. Since the flight was not full we asked to change our seat and it was done quickly. As Continental silver elite we were able to board early. Plane was clean the seating was 2x4x2. Legroom and seat width about the same as coach on other airlines. Seats were comfortable and there was even a foot rest. Blankets were needed for the first half of the flight which was very cold. Although we pushed back on-time we were delayed 30-40 mins. There was personal video with touch control. Our kosher food was brought to us early. Overall a good flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(Portugal)

LIS-VIE return. Online check-in outbound worked flawlessly. Clean and comfortable plane both ways. Professional and nice crew. Friendly on the return flight. The food was the best - on both flights a full hot meal served in economy. I believe TAP is one of the few airlines offering a hot meal on a European 3 hours flight. Overall price of the flight was very good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(France)

BCN-LIS-ORY. Check-in in BCN fast and efficient common lounge in BCN busy but nice environment. Lounge in LIS small but nice decor. Delayed departure ex-BCN but arrived almost on time. Seats on both legs are typical European business class. Flight attendants extremely friendly and approachable. Dedicated and separated check-in and ticket desk for business class passengers in LIS extremely polite and helpful agent. Portuguese meal on LIS-ORY flight which was delicious.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes