TAP Portugal

✅ Trip Verified | London to Forteleza via Lisbon. Easily the worst service I have received. The T&C aren't clear enough, additional charges etc. Checking in and App experience is very poor, lots of problems and bugs. Long haul Inflight entertainment is very poor value for money. Screens are blurred, pixelated 20 years old. No charging points, no Inflight wifi. Seats are awful. I will avoid booking with TAP in the future, I would strongly recommend to look at alternatives. Poorly maintained airline and very poor value for money.

✅ Trip Verified | Manchester to Lisbon. Shambles of a company! Delayed for 1h without notification, explanation or apology. Lost both my bags, had to wait 2h to report it, which meant i lost any transport to the city centre so i had to take a cab which cost me 30€ late at night alone. Got my bags back only 3 days later after calling them twice. To top it all off at my return flight they cancelled it in the last moment. Shambles, horrible experience. Sent them a complaint but they do not reply. They do not care about a paying customer.

✅ Trip Verified | Stockholm to Lisbon. Departure late for 2 hours, no announcements, gates changed twice. Airplane food is atrocious, impossible to eat. Food service took long time, preparation for landing started 40min before landing, we were advised not to use toilets. Currently waiting for luggage for 30min. I am a frequent traveler and didn't fly anything worse then this airline so far. Hoping for my luggage will arrive.

✅ Trip Verified | London to Lisbon. Clean aircraft. Horrid, old A320. Non-adjustable, bolt upright and minimally cushioned seats. Economy standard seat pitch was just about OK for a 1m 75cm adult. Cabin crew friendly but poor English language skills. Announcements from cabin and cockpit were rendered incomprehensible by awful public announcement system and heavily accented English spoken at great speed. 30-ish minute departure delay made up almost entirely en route. Smooth flight. Complimentary snack and drink = Tuna roll, fruit juice, haribo-type sweets and a choice of soft drink, alcohol, tea/coffee. Most of the tuna rolls appeared to remain uneaten given the number they were throwing into the bin. Possibly the worst cup of tea I have ever been served anywhere in the world. (There is no dietary choice on TAP flights in Europe <4 hours duration). The soap dispenser in the toilet I used was empty (this on a mid-morning flight). I informed one of the cabin crew but he just shrugged his shoulders. Return flight from Lisbon: Clean aircraft. Nicer A320. Obviously been refurbished at some stage. Seats that you could actually sit on for 2+ hours and adjustable. Standard economy seat pitch same as outbound. Friendly staff with much better english language skills and a public announcement system that actually worked. A 30-ish minute departure delay again almost entirely made up en route. Smooth flight. Identical complimentary snacks to outbound trip. The majority of the tuna rolls once again seemed to end up in the bin. Why they waste so much money in this way is beyond me. No tea for me this time, I'd learnt my lesson. If there is no choice, just serve everyone a vegan snack like DLH do. Simples. Very generous hold baggage allowance with TAP basic fares. All in all TAP was just about OK. With very little corporate effort and cost that OK could become good if they are so inclined.

Not Verified | I wouldn’t recommend TAP to anyone. Horrible service and airline. TAP Portugal flights are often delayed, this happened to our flight. We had a connection in Lisbon and because our plane from Oslo was delayed, we couldn’t catch the other one. Staff were very rude, both the airplane crew and staff at airport. They didn’t give us information and when we asked they responded rudely. They sent us to a grotty hotel where staff were also very rude. We were hungry and tired and staff said we couldn’t eat because they didn’t have any meals at the time we got there. Back at the airport staff were rude again, they didn’t give us any information about gate and they didn’t even look at us before answering to any of our questions, and they only replied “I don’t know” to anything we asked. We lost one whole day of our holiday because of the delayed flight: I’m never flying TAP again nor will I recommend it to anyone! Better to pay a little more and get better service from other airlines.

✅ Trip Verified | Porto to Amsterdam . Check in a breeze, boarding very organized, a smooth and most pleasant flight. Departed and arrived on-time. Seat pitch a bit tight. Lunch tasty with complimentary alcoholic drinks from the friendly cabin crew. Checked bags arrived undamaged. Many negative reviews of TAP but we could not fault them and they put our much higher ranked Australian national carrier to shame with both on ground, inflight service and food and beverages. I would certainly recommend them for short to medium haul flights.

✅ Trip Verified | I want to express my disappointment with TAP in regards to a cancelled flight to Lisbon earlier this morning. Additionally, there was lack of communication as we weren’t informed what so ever of the cancellation until check in by the extremely rude and unprofessional staff who refused to assist us in any way. The apparent reasoning of the cancellation was that there was no fuel which we find ridiculous as we have paid for a service to get to a destination, not wait around a lengthy day being sent from city to city in order to get to our final destination. We booked a direct flight and have been sent to Madrid 15 hours later. We were supposed to arrive in Lisbon at 8am and now being expected to arrive close to 12am the next day. We are very understanding to unfortunate circumstances occurring but this matter to us and many who have been in the same position is not unfortunate. It is pure unprofessionalism especially when many passengers of this flight were sent from counter to counter in order to try and seek a resolution. We are absolutely appalled and would not recommend TAP Air Portugal to anyone!!!

✅ Trip Verified | Lisbon to Funchal. The flight was due to leave at 11:10 pm but only took off at 00:40 of the following day. Everything was very chaotic and instead of using an available air bridge they used the bus to take passengers to a remote location where the plane was parked.

✅ Trip Verified | We were due to fly out of Faro to Frankfurt via Lisbon and then on to Vancouver. The flight was scheduled to leave around 8 am. At 3:30am we received an email telling us the flight was cancelled and they had cancelled all connecting flights. We were told the Faro-Lisbon flight was cancelled because they had no flight crew. We were put on a flight the next day but we lost our premium economy seats from Frankfurt to Vancouver because they were already full. We were seated in economy. The flight from Frankfurt to Vancouver was late and we missed our next flight to our home town outside of Vancouver. When I attempted to contact TAP I was told I had to deal with TAP USA. I filled out their form for compensation and submitted it with the receipts. I have now submitted their form 6 times. I received one reply stating that they could only compensate the premium economy miles and could credit our air miles. I replied that would be fine and got back an acknowledgment, in Portuguese, telling me to submit the form again. I did and received another form stating the time to respond had passed and I needed to submit it again. And still I wait. There is no question as to whether or not I would ever fly TAP again.

✅ Trip Verified | We flew from Lisbon to Casablanca with TAP. Check-in in Lisbon was quick and easy with a dedicated area for CIP. We found out that TAP recently opened a new lounge in Lisbon which was quite good. The offerings included a very broad selection of cold and warm food, as well as desserts. There was also a bar and a huge selection of well temperated wines for self-serve. The flight from Lisbon to Casablanca was some 90 minutes. Good food was served and a good variety of soft drinks, wines and spirits. Friendly crew. We enjoyed our flight and recommend TAP.