TAP Portugal

LIS-VIE return. Online check-in outbound worked flawlessly. Clean and comfortable plane both ways. Professional and nice crew. Friendly on the return flight. The food was the best - on both flights a full hot meal served in economy. I believe TAP is one of the few airlines offering a hot meal on a European 3 hours flight. Overall price of the flight was very good.

BCN-LIS-ORY. Check-in in BCN fast and efficient common lounge in BCN busy but nice environment. Lounge in LIS small but nice decor. Delayed departure ex-BCN but arrived almost on time. Seats on both legs are typical European business class. Flight attendants extremely friendly and approachable. Dedicated and separated check-in and ticket desk for business class passengers in LIS extremely polite and helpful agent. Portuguese meal on LIS-ORY flight which was delicious.

Milan to Lisbon and back. Did several times. Overall a fairly good experience. Always on time. Professional cabin crew although never smiling. Onboard service adapted to the duration of the flight and better than other flag carriers on European routes. Will fly TAP again without hesitation when going to Portugal.

MAN-LIS return. Check-in at Manchester good no queue and they gave me my preferred seat. Check-in on return leg longer but still fine. Flight outbound and on return was 50% full. Inflight catering good both ways considering a short haul flight. Free glass of wine outbound. Only minor drawback was they only came around once with the drinks on both flights. Price paid comparable to fares charged on budget airline.

LIS-GRU on A332 business class. In LIS the VIP lounge is well used and only has 3 bathrooms which is insufficient causing queues at times. There is only one shower room which is not enough in comparison to the number of passengers. On boarding we were met by a rude impolite crew. The seat is comfortable but not full flat. The entertainment system is fair and works well. Overall a poor experience.

Horrible so called "First Class" experience. The Inflight magazine has articles about the new chefs and the menu had a special chef's selection dish. But crew said chef menu was not available and we got some horrible pasta dish - so overcooked it was crunchy. The red wine was good but the flight attendant kept snatching my glass off my table when she walked by instead of offering a refill. The second meal looked worse I passed. The flight crew rushed to serve as quickly as possible during the first hour of the flight and then they disappeared into the galley and got angry if you approached them to ask for anything. Entertainment included only 3 movies in English and one had a problem with the English track.

Flew from MAN to LIS on 9th Jan 2012 and returned 14th Jan 2012 with partner and 16 month old. Flight crew on both journeys were friendly and arranged for us to move seats so we had a row of 3 seats to ourselves which made for a more comfortable flight with a toddler. The food was ok nothing fantastic but considering we paid the same price as we would have done flying budget we have no complaints. No inflight entertainment as such but for a 2.5 hr flight this isn't really a problem. Overall very happy with the service received and would certainly fly with the airline again.

Lisbon to Recife but returned after an hour due to oil smell in cabin - while waiting for second plane no information was given no food was offered. Recife to Lisbon had problems on entertaining device (films were stopping by themselves and most games weren't being loaded). Breakfast snack was frozen and flight attendant was rude at my complaint.

LGW-OPO-LGW. On the flight out I was upgraded to business because coach was fully booked. Service was great with attentive staff and a proper meal. Flight left and arrived a bit late but service onboard was generally positive. On the return the plane was almost empty and therefore had 3 seats to myself. Service was ok for a two hour flight and we were given a snack which was fresh and tasty.

My wife and I flew to Madeira via Lisbon Dec 2011. I find there is no leg room on any flights and am disappointed with food provided. I would rather have the option to pay for something I like rather than be forced to accept food I am not interested in. We were confronted with a short connection in Lisbon there is no correct signage for transfer signs are confusing and difficult to understand. Security staff are rude unhelpful and inattentive connection staff provided little explanation of the processes we were simply dumped on a bus. My thoughts are how many other loyal customers TAP are loosing with this level of service TAP needs to up its game and provide a better level of service.