TAP Portugal

Ottawa Canada to Lisbon Portugal via London Heathrow return. Flew TAP on London to Lisbon leg arrived on time but our luggage didn't. (Connection was 1.5 hours). We were travelling onward by train to Porto so we made a baggage claim with Ground Force. They located our bags in London and forwarded them onto us the next day. On the return flight we were met with: Immensely long check-in lines flight from Lisbon to London was delayed 2.5+ hours. Knowing we would miss our connection we saw the Customer Service agent. It took over 1.5 hours to rebook our flight home. They booked us to fly through the USA but did not pull our bags or inform us where our bags had gone. We arrived in Newark at 4pm and they would/could not book us on another Star Alliance partner so we were forced to spend the night in a hotel and travel the following day. When we finally arrived home 24 hours later than planned the Customs officers were less than impressed upon explaining we didn't know where our bags were. Just not worth the headache/stress.

Gatwick to Funchal and back May 2012. Overall impression very good. Online check-in was quick and easy. Flights each way were on time. Aircraft was clean and there was more leg-room than some holiday carriers I've flown with. Flight attendants were polite. Refreshments very basic - really just a make-it-yourself cheese and ham roll and a cup of tea or coffee. No re-fills. Announcements in Portuguese and then English. Would fly again with TAP and most definitely in preference to Easyjet!

LHR-LIS-MIA-LIS-LHR. A320/319 on LHR-LIS legs and A330 LIS-MIA. I paid just over £300 for all flights so I wasn't expecting too much but I was pleasantly surprised. All flights on time and on modern aircraft. Food on all legs was ok and the cabin crew were professional throughout. I would have no hesitation booking with TAP again if the price was right.

Flew TAP from Lisbon to LGW on April 7. Great leg room new plane very courteous staff and regular/decent plane meal. I could not ask for more for such a short flight distance and such a cheap price.

I have flown to and from Brazil many times in the last year. Their airbus planes from Northern Brazil to Lisbon is old with seats falling apart and entertainment systems that don't work. Onboard service is horrible after the main meal is served cabin attendants disappear and if you press the service button they never appear. They serve alcoholic beverages with the main meal but you can't get a refill or an extra beer if you wish! Airport in Lisbon is horrible. In Frankfurt Lufthansa manage to board a 747 in 30 min but in Lisbon Tap takes an hour to board an airbus!

I bought a so called business class ticket from Sal Cap Verde to London via Lisbon. It was over 1000 euros one way and a night flight leaving at midnight arriving via Lisbon change of plane at 10.30 am. It was appalling! So called business class seats were ordinary economy seats on both flights. Food was very ordinary. No biz class check-in or priority boarding. Change of plane at Lisbon was awful with buses everywhere business lounge wasn't signposted and had to go through security twice at 05.30 am. No inflight entertainment to speak of just a central few screens and no headphones offered.

BCN-LIS in economy. No meal service is being provided by TAP only drinks and peanuts! I believe TAP is not being fair to full fare passengers who expect a meal service onboard. Service was good but meal service non existent.

LHR to LIS return. Outbound flight cancelled due to ATC strike. TAP call centre was closed so we headed to the airport early and the ticket office informed us we were automatically rebooked to the next flight there was a flight leaving in 45 minutes - they got us on it. Flight fine and included free sandwich and drinks. Return was fine there was a medical emergency which the crew handled well.

I use TAP in Europe on average 2/3 times a month usually very good staff usually much better than Iberia and with kids much better than BA. However just flown them Transatlantic and altogether a different experience - quite simply appalling. Firstly the airport VCP which TAP sell as São Paulo is actually in a different city Campinas. Onboard is a very cramped A340 with very limited entertainment all big screens in centre and no choice. Service dire though call button was faulty but answered 2 hours later. We upgraded on the way back and although better than TAP economy certainly lot of room for improvement given extra price.

LIS-SSA and GIG-LIS. In Lisbon the usual mess at the gate and need to take the bus to get to the plane even on an expensive long-haul flight. The seats are awful very small leg room and entertainment system in the old A330 is very poor. The food is ok but flight attendants just disappear after the meals. Overall experience is average.