TAP Portugal

Lisboa - Sao Paulo - Flight overbooked! (Maybe that's why on-line check was not working). As a regular Silver passenger I have to wait 45 minutes to be confirmed on the flight. Once more the flight departed with a two hours delay. Food OK Very young friendly crew but the old supervisors not friendly. Every month I have a transcontinental flight with TAP the feeling I have is: "they are doing us a favor." Flights are much more expensive and the service is everyday poor.

Sao Paulo - Lisboa - once more the flight was overbooked consequently delayed. Ground staff was horrible. This time I don't have any luck and catch one of the worst cabin crews in life. Food was served like a campus without option for the first time I skipped a meal on a transatlantic flight. I prefer to starve to eat such crap many around do the same. Cabin crew do not offer an option. Breakfast service was poor. TAP abuses a dominant position we don't have any other option to cross the Atlantic to Brasil. This explain the highly prices (3400 euros) in economy and the poor service.

Flew from HAM to LIS 29/6/2013 and return a week later in Economy. Flight from HAM was delayed 3 hours no service was provided during the flight because of lack of staff (official explanation). Since it was a day after the general strike in Portugal I thought this might be bad luck. Return flight slightly delayed and again no service on board because of "lack of staff". This information came together with the boarding announcement so no chance to stock up provisions before boarding. After reading other comments my impression is that this is corporate policy although TAP does not claim to be a low-cost airline and is certainly charging significantly more than LC carriers. Definitely not recommendable.

As a regular traveller AGP/LIS/FNC I am left with no choice but to fly TAP This must be the worlds worst airline for lost bags late flights and missed connections. The last time I flew this route they lost our bags missed our connection and gave us a biscuit for lunch. I wish another carrier would start to operate on this route.

Tried to fly LHR-LIS-FAO: after checking in at Heathrow saw a delay on the screen and departure time pushed back and back. Finally found the one representative (trying to cover 45-odd airlines) and was told the flight was late as the incoming flight had to unexpectedly land at Gatwick. When we did take off 3 hours late there was no running water in the loos or to make hot drinks with. Offered a seat on the next Faro flight as I'd missed the connection but it was 7 hours later. I said I would rather drive as that took only 2 hours cue much head- scratching about the craziness of this when a meal voucher was on offer. Took over an hour to get my bag back. Then came the return flight from Lisbon - longest queue I have ever ever seen to check in even longer queue for security. Flight was over an hour late taking off for no particular reason. Will never fly TAP again no matter how cheap they are.

Flew to Oporto from Gatwick as part of package holiday with Titan Holidays 18/06/13. Warned at check in flight 70 minutes late which apparently is quite usual and to have something to eat before the flight as the food is minimal and awful. Good advice as light snack was very dry bread roll with plastic ham. Staff were not very friendly and carried out a minimum service. On positive side Oporto airport very spacious and efficient. Return flight 26/6/13 on time better service but still the dry bread roll.

Marseille to Lisbon 18/5/13 flight TP409. Lisbon to Rome 22/5/13 flight TP842. Flew Tap twice in May 2013. The crew and flight were very pleasant. They need to get rid of the dry bread roll for the snack and replace it with something better. Would fly with them again.

BUD-LIS-MIA in January 2013. Nice and polite crew landing on time good catering. The greatest surprise was overnight service in Lisbon: private transport to 4* hotel downtown (everything included in the very reasonable price). On the way back from MIA 6 hours in Blue Lounge also very good experience nice assistance and food.

MIA-LIS on a quite new A330. Flight full and on time. Nice tasty meal good inflight entertainment system and very attentive crew who managed to re-launch the AVOD system as it was not working at all seats. After that ok. As usual with TAP a very smooth quiet flight. Close to landing in Lisbon a nice breakfast was served. As first flight arriving in Lisbon 30 minutes after landing we left the airport.

Checked in for a scheduled flight from Miami to Lisbon and on to Manchester UK. Flying Executive (Business) with departure scheduled for 16.30 Mon 3rd June. Waited with no information in lounge until 21.00 when agency staff arrived to collect our bags as we were going to be taken to a hotel for the night. Provided with adequate accommodation and dinner and breakfast. Taken back to airport at 12.00 noon when were rechecked onto the supposedly repaired aircraft and a connection from Lisbon to Manchester. Scheduled take off 15.00. At 14.25 asked the lounge staff to confirm if we needed to go to the gate as the Departures board had not changed. They had no information and could not get a reply by telephone from TAP so we were advised to go straight to the Gate. No TAP staff there and very few passengers. Went back with other passengers to the Check-in Desks which were simply chaotic. Offered seats on an alternative flight by BA but warned by other passengers that BA were not honouring TAPs tickets. This was because of the difference in value and even after wasting an hour walking round the airport with a TAP staff member the best we could get was an economy ticket in exchange for our TAP Club equivalent. Ended up paying 650$ extra for World Traveller Plus upgrade so we could at least sit together on what was a full flight. Finally departed 28+ hours late. Claim going in to TAP. Whilst the outbound flight was on time TAP's idea of Executive Class is a joke.