TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1510 reviews
4/10
3 star Skytrax Rating
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2/10

TAP Portugal customer review

(United Kingdom)

I haven't flown TAP for over 10 years but have recently decided to try their business class on a flight from London to Recife in Brazil. What a disappointment! Both my flights were delayed and to find the small overcrowded business lounge at Lisbon airport was a challenge. I had to go through customs and immigration and the TAP ground staff were very unhelpful. The flight experience was very poor. The seats were old fashioned and uncomfortable and the inflight entertainment was very limited. The food was just edible but the staff service was inconsistency and disorganised. A total waste of money and I would not recommend it to anyone.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

TAP Portugal customer review

(Spain)

LIS-ZAG via BLQ business. My return flight back within one month. At this occasion more or less the same thing. Uncomfortable seats where the lumbar part is squeezing you inside. No pitch at all and the middle seat 01E next to me was occupied even if there were 2 empty seats in row 2 and 3. As it was Easter Thursday some economy pax were upgraded to C allowing us to have less space as usual. If I compare the 980 euro C class to other carriers than it is definitely not worth spending that kind of money for the same cabin as economy. The food was one course only and acceptable. Cabin crew service was incompetent unhelpful and mainly hidden in the rear galley during 5h flight. No welcome drink no entertainment no newspapers no nothing. Fortunately on this occasion I did not pay for the flight but would never buy such a product by myself. Last but not least TAP did not find my lost bag from the outbound flight nor did they took any responsibility so far almost 50 days later!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

TAP Portugal customer review

(Germany)

DUS-LIS-DUS and again very nice experience nice and smiling crews fair food and beverages. TAP planes are very quiet inside compared to the same Airbus Types used by e.g. Lufthansa. Monitors at least exist allowing passengers to see the usual movies and the flight routing. Very good value for money. Contrary to others I feel the "old" TAP seats are much more comfortable than the thin new seats used by other airlines. One last remark: The onboard magazine is for sure one of the best throughout the world.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

TAP Portugal customer review

(Brazil)

LIS-GIG. A330. I am a frequent traveller on this route. We arrived on time (which is not usual). Aircraft had Wi- FI for a couple of Euros and staff was smiling. I even saw the Cabin chief working. Food was more than acceptable and lie-flat bed allowed me to sleep. Unfortunately they insist in serving cheap Portuguese wines.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(United Kingdom)

Flew TAP Portugal from LHR to LIS for a long weekend in Lisbon. The price was cheaper then BA. Both flights arrived early to Heathrow what is awesome! The staff was friendly and was served with some lovely Portuguese wine! Cant say anything wrong!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(Canada)

FNC-LIS on March 28 2014. Efficient check in friendly flight attendants reasonably comfortable seats captain kept us well informed about slight turbulence on time departure and arrival an OK sandwich snack was served during this 1.5 hour flight and beverage service including wine was generous.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

TAP Portugal customer review

(United States)

EWR-OPO-BRU and AMS-LIS-EWR. Was pleasantly surprised by the practicality and quality of this airline. They fly the Newark - Porto route twice/week and the Newark - Lisbon route the remaining 5 days. I paid only $789 for the round trip multi city flight and although I couldn't pick seats until 24 hours prior to departure I got window seats both ways and a bulkhead window seat on the return from Lisbon to Newark (11j)! Food was decent/edible although they were a little stingy on wine and tea/coffee ( they only fill glasses half way and are bad on refills). The A332 from Newark to Porto was newer then the return aircraft and had touchscreen on demand entertainment with dozens of movies including new releases like 12 yrs a slave and Dallas Buyers Club. The return A332 had personal TVs as well but the movies were on channels 1-16 and started at a set time. Flew Portugalia operated Fokker 100 to Brussels from Porto which was fine. They served a lox sandwich. Food on the return Lisbon to EWR flight had descent food - fish pie (like shepherds) and a prosciutto sandwich as a snack before landing. All edible which is how I rate airline food (edible or non-edible).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

TAP Portugal customer review

(Germany)

MUC-LIS-MUC. My business trips this year resulted in booking of 6 flights with TAP to Lisbon. These were my very first flights with TAP. I must say they have a nice service from the check in counter to the flight itself. Check in was fair more easy if the TAP mobile App work not in my case. Flight attendants were friendly with two small incidents in two flights. The downside is the aircraft itself very old sometimes dirty and no leg room. From those who come from Lufthansa flights with a new minimal and slim cabin layout TAP offers a 70's and 80's experience who is not pleasant on this days. The food was fair and we had slight delays on all flights. I wouldn't recommend this airline you pay a prime price and receive a service that's already outdated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

TAP Portugal customer review

(Brazil)

LIS-FAO-LIS. Business Class. They are selling Business Class with no service and same seats as Economy. On the way to FAO I had to ask for a cup of water. On the way back they offered a cup of coffee. In both cases seats were uncomfortable (1F & 1A) no leg room. I just felt robbed.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

TAP Portugal customer review

(Spain)

ZAG-LIS with stop in BLQ 11 March 2014. No possibility to select seat online. The business class cabin is exactly the same as economy and the pitch is very narrow. Boarding was on time and we left on time. However the short stop in Bologna was 1 hour for 48 passengers who boarded. The service was below average. Nothing served on the first leg of 50 minutes. When asked I got a drink and peanuts. The second leg was better with nice selection of food and wine well presented. However the cabin crew were mostly in the galley chit-chatting and only taking care of us when strictly necessary. No IFE at all during 5.5 hr flight! We arrived 15 minutes ahead of schedule in Lisbon but parked in an outside position. It took us more than 30 mins to disembark due to very slow ground service provided. Finally my bag was lost.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no