TAP Portugal

Everything you have heard about TAP is true! They cancelled our first plane meaning we lost two days of our holiday. Our return flight was hopelessly late and then our luggage failed to make it on board! Their pilots go on strike this month and the talk in Portugal was that they were about to be taken over.

Recife to London via Lisbon and the next day flew London to Kolkata via Mumbai with Jet Airways. The 2nd time now the flight from Recife to Lisbon has been cancelled and changed to another time which is not so bad. But the second time on this leg that it was in fact not a TAP plane at all but a charter plane from 'Euro Atlantic' being operated by TAP. It was a terrible 1986 aircraft no operational TV's for a long haul flight seat did not go back at all and it was a night flight! TAP advertise all these great things about their cabin on their website and twice now out of 4 flights on this journey you end up paying the same but getting a far inferior product. What is wrong with TAP do that not have or can they not maintain their own planes? It's a long way round but from now on I think we will fly via Rio or SP to Recife in order to avoid TAP.

Worst Flight experience I have had so far (I am a frequent flyer). I had a flight from Lisbon to Recife (Brazil). The plane was old. My seat was loose and uncomfortable. After take off I complained about it. There was no inflight video service. On an 8 hour flight drinks were only served twice. When I asked for water she rejected my request. There was no alternative meal only a sandwich with bad cheese ham and no butter and rice with dry chicken no sauce. Nothing else for eight hours. I am not tall but my knees touched the seat in front of me.

Recent journey from northern Norway to Porto was delayed by a full 24 hours and transformed from a straightforward trip to an exhausting marathon. I received an email on July 19 that my flight with TAP from Oslo to Lisbon on the 21st had been cancelled (no reason given) and I should contact them about the flight. After spending almost an hour on the phone before getting assistance I was told that I had been put on a KLM flight to Amsterdam connecting with a TAP flight to Porto and sent a copy of the new routing. All went well until I arrived in Amsterdam to discover that the TAP flight to Porto had been cancelled. There was no TAP staff available at the transfer desk and I finally obtained help from the staff at the Star Alliance lounge. I was put on a TAP flight to Lisbon the next day at 11.45 am with a wait until 5.45pm for the connecting half hour flight to Porto. The flight to Porto was delayed 1.5 hours so that I missed the last bus from Porto airport to my final destination. Needless to say I am a bit apprehensive about my return flights on TAP from Porto to Lisbon and onward to Oslo this coming Monday. All in all my experience with TAP has been frustrating and irritating and I will think twice before using them again in the future.

My husband and I booked a flight to see the World Cup in Rio at the beginning of June. We met some people on the flight who had problem with their flights from Portugal to Rio de Janeiro. The queue at the airport to get new flights was long. We could already see the problem the company had with delays. I have nothing to say about the service onboard the food or the entertainment. Everything was nice. The problem is the administration and the schedules they have. On our way back from Rio we got the bad news that our flight to Portugal was delayed 8 hrs. Instead of flying that night at 22.30 we were supposed to fly the day after at 6.30 am. We got just vouchers for dinner. No hotel so we spent the night at the airport. No explanation about the delay. In Portugal we had another delay. I understand some planes have problems my disappointment came later on with the impossible mission to get in touch with TAP by e-mail. This is the worst service I've experienced!

Flew TAP from Barcelona to Lisbon and then Lisbon to London Gatwick last week. Overall check in was smooth and friendly and the plane was well kept. The seats were comfortable perhaps due to a lower load factor. In fact the seating was better than the long haul of most airlines. Service was excellent. The crew always wore a smile and response to your request and they were well groomed. Their inflight magazine was also of top quality. I also enjoy the safety video a lot.

Copenhagen-Lisbon-Funchal 7/7/2014. This was a travel with delay cancellation more delay and on top: Luggage lost for 6 days (our vacation was 9 days). Nobody from TAP Portugal really cared: "Usually the luggage appears again!" Hotel said: "Big problem all year but especially in the summer time." About 10-15 passengers from this plane lost their luggage this night but this was not unusual I was told. Never again TAP Portugal!

Flew from London to Lisbon on 10 June (1 hour+ delay) and Lisbon to Salvador on 11 June (4.5 hours delay). In- flight entertainment not working throughout flight to Salvador and customer service at Lisbon airport dreadful. Handed completed complaint form to cabin crew on 11 June and resubmitted complaint online on 30 June but still no response or even acknowledgement. I will never use this airline again.

Booked a TAP flight from LHR to Fortaleza Brazil for the world cup. Received a call from TAP the day before flying that the second leg from Lisbon to Fortaleza would be operated by Windrose (a Ukrainian company working with TAP) so no time to change your flight (rebooking or cancellation as you need to get to your destination). 1st leg from Heathrow was OK. The second leg operated by Windrose departed 1 hour later than scheduled from Lisbon including a wait of 30 mins inside the bus taking us from the gate to the aircraft. The aircraft was an old A330. It had no entertainment system (No movies no music no games - nothing). What do you do on a 7hr journey like this? Although the Windrose crew were friendly and should not be blamed for anything this is a real disgrace for TAP selling a product that is below current long haul travel standards and not playing fair and transparent with the customer about the product which they are selling. Return trip left 1hr 30mins late but I'll leave this complaint for a different day. Will I fly TAP again? I'd rather pay for a direct flight from LHR to Brazil next time. They are definitely not doing themselves any favours.

Due to fly to Lisbon on Thursday from Manchester 17/07/14 we were told the flight had been cancelled and the only alternative offered was for the following day via London and Madrid! A 9 hour journey plus travel time from home and to our hotel-another 4 hours. It emerged TAP had known the previous evening the flight would be cancelled and had they emailed to inform us I would now be sitting on a sunny beach in Portugal having flown via EasyJet instead of spending ages trying to contact TAP who are not responding and writing this in Wet Wales. A lousy experience all round with this airline.