TAP Portugal

LIS-FAO A319. 30 ion flight. No service even not water. Price: 120 Euros return. Believe it or not. Not yet attacked by Ryanair.

LHR-LIS return. After flying with them last month I did again book to go to Lisbon. Again I was not disappointed with the service. Going out flight was on time and while there was some confusion with the hand luggage allowed the flight went smoothly and excellent service. Got a special meal and happy with friendly and attentive crew. Returning to London flight was also on time although I really dislike boarding a plane via the bus and this is something TAP needs to change. Normally we board via the arm but there was a Rio de Janeiro flight boarding in that gate so I guess those flights have priority. Again cabin crew was attentive and friendly. I am surprised with comments here as TAP provides a very good service in Europe taking into account the current service on other airlines such as Ryanair and easyjet. Have already booked with them for May.

GIG-LIS A330-200. Old model. No smile at check-in. He same extremely poor lounge (GOL airlines) unacceptable and now under renovation was a lot of works' noise. As one of the 5 old A330 that TAP refuses to upgrade IFE was poorer than any other airline in Europe. Not on demand at all. Of course no Wi-fi etc.. Plus the uncomfortable beds. A pity. Good news: wine list has been improved. TAP is selling Business class tickets between Brazil and Europe but has 5 old aircraft's (Ex- SWISS) and do not invests in renovating them. It is then a pure gamble for passengers.

TP 0086 GRU-LIS 6/27/14. TP 0089 LIS-GRU 7/6/14. I have flown TAP several times from different cities in Brazil to Lisbon and never had any problems at all. Staff are smiling food is great wine is superb in-flight entertainment is good seats are comfortable. I do prefer TAP to many other companies like Iberia Air France KLM or BA to fly to Europe (except from Swiss or Lufthansa).

I've flown from Milan Malpensa to Lisbon and back three days later. First experience with TAP and I would fly them again. Both flights arrived on time return even ahead of schedule on the A321 seat comfort was not so good while on the A319 quite good. Service and food good for a European flight.

FNC-LIS. A rather young cabin crew and maybe due to that or not it was the first time since the nineties that I found TAP actually caring for their passengers. A sandwich was offered along with something to drink. If only they would be always like that. The seat pitch though is absolutely terrible.

Flew TAP several times very rare to be on time. Flew with my family on 24 October 14. The flight was late no reason given when we arrived in Lisbon our car hire company could not be contacted. As we had two young children with us we took a taxi to our destination. Cost us 135 euros. The main problem that I had was the staff at the gate were very rude and off hand. They changed my seat telling me that someone had my seat despite the fact I had booked in on line two days prior to flying. When I got on the plane someone was sitting in the seat I had then been allocated. The steward made me go to the back of the plane while he sorted it out. I was then two rows in front of my family at no time was an apology made in fact I was made to feel it was my fault. When I got up during the flight to use the toilet I stood talking to my family there were several people standing up the same steward came up and demanded I sat down. He was very rude throughout the flight. Not sure if they have heard about customer service. On the plus side our return flight was on time and the staff that time were very good. I did email customer service when I got back in November but had no acknowledgement or apology. Fly often to Lisbon but am getting very fed up with Tap and if it happens again will not fly with them again.

Lisbon-Warsaw Business Class. Flight surprisingly on time which doesn't happen too often out of Lisbon Airport. Airbus A319. Seats were made of leather but hard old-fashioned and uncomfortable with quite limited legroom. Boarding was quick however cabin crew was not too interested with taking jackets and coats off the passengers. Smart and interesting safety demo. After take off absolutely nothing happened for 1 hr 27 minutes when crew decided to start their service! Not a welcome drink before take off not any drinks or even hot towels for almost 90 minutes. We had to go to the galley and ask for glass of water in business class while crew was having their food. This is something I never understand with TAP waiting sometimes up to two hours to start the service. Why? They did go through the cabin with duty free card but food and drinks were still not served. Finally menu arrived followed by meal which was nice and tasty except horrible pudding. Later crew disappeared for another 1.5 hrs. Overall flight on time food was tasty but service was below any expectations especially waiting for almost 1.5 hr for even glass of water in Business Class!

LHR-LIS return - I haven't been home for a while (Portugal) and I now fly a lot more due to the cheap fares. I haven't flown TAP in a year but I was again pleasantly surprised for the excellent service. The bad reviews here did not put me off booking with them. I am a gluten intolerant and I have the possibility of requesting a GF upfront for free and was very happy with this. Flight out of London on time with nice and friendly cabin crew. Flight was smooth with plenty of food and drink. On the way back from Lisbon boarding was quick and again flight was on time and with a nice cabin crew. I don't agree with most of the reviews here - excellent service pre booked seat 23 kg for free and free food? This is one of the best deals around in Europe! Thumbs up for TAP - Keep it up!

VCE-LIS-VCE 29 Jan 2015 and 7 Feb 2015 A319 and A320 with quite a lot of legroom. Both flights on time. The crew were friendly and professional. Only downside being the meal: now on the inedible side of the airline food. On the other hand wine is still good also in economy.