TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1510 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
5/10

TAP Portugal customer review

(France)

I took TAP Portugal last summer to go to New-York on an A330. On the flight over to New-York, everything was bad. The food was horrible and there were TVs but we could not choose which movie we wanted to watch. The flight attendants were not at all. However, on the flight back there were personal touch-screen TVs, the food was great and the flight attendants nice.
Aircrafta330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToulouse to New-York via Lisbon
Date FlownJuly 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

TAP Portugal customer review

(United States)

My transatlantic flight by SATA was late. I still had to go through customs and security again to make my TAP Portugal flight 536 from Lisbon to Berlin. When I got off the SATA flight the board said final call for my TAP Portugal flight and I knew there was no way I could make it. But then a well-dressed TAP Portugal employee called for Berlin customers and put me at the front of the customs and security lines. I ran to the gate and made it!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

TAP Portugal customer review

(Austria)

LIS-GIG in business on A330. Flight left and arrived on time. Plane was in good shape and the crew very friendly good service throughout flight. Seat was comfortable food on board was good. Excellent Portuguese wines (the exception being the sparkling which I did not like). Only negative item was the vintage IFE which consisted of only 4 channels in 2 languages each on which showed various movies in a loop.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

TAP Portugal customer review

(Italy)

TP836 C class LIS-FCO. I was upgraded at gate and experienced an almost normal seating arrangement (2+3 instead of 3+3) therefore not particularly different than in Y class. Congratulations however to the staff extremely polite proactive smiling and efficient. Excellent food: choice between two main dishes food was well presented tasty and in due quantity. Extremely good choice of Portuguese wines including an excellent douro white plus a 10 years old port and madeira.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

TAP Portugal customer review

(Brazil)

FAO-LIS. Operated by Portugalia. Very old E145. 35 min flight. Bus messy boarding. Leather seats. No service at all on board. Not even water.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
3/10

TAP Portugal customer review

(France)

TP438 May 19. Flew Lisbon - Paris coach. Delayed plane unfriendly staff awful sandwich and no cool coke warm and no ice! Two good points nevertheless price 65 euros ow and arrival in Paris Orly which is closed to city.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

TAP Portugal customer review

(Brazil)

LIS-GIG. A340 (retrofitted). Easy check-in at special C class ground floor counters in LIS. Easy boarding despite lack of discipline of non C passengers (not TAP fault). Nice and clean seats. Great IFE with a very intelligent selection of video on demand. Very smiley FAs. Food was just inedible. Arrived on time. Priority luggage first to be delivered.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

TAP Portugal customer review

(Switzerland)

We travelled on TP931 from ZRH to LIS last Thursday. First negative impression came up when we approached the gate: instead of boarding 40 minutes prior to departure (which is quite a long time for ZRH where I fly nearly every two weeks) the boarding started only 15 minutes prior to the scheduled departure time. So instead of spending the time in the Swiss lounge (I am *G) we had to wait 25 minutes before getting access to an old A320 with really outdated seating. The leg space was non-existent (row 14) and even newspapers were old. The aircraft definitively has seen better times. FA's were very impolite and at one moment I was nearly disciplined for moving towards the rear door just to give way for a FA (I was waiting in front of the toilet when one FA came along the alley to the rear of the aircraft). No smiling and no kind words. There was only a small sandwich as meal for a 2.45 hours flight which I think is not adequate. I would expect that with a LCC but not with a Star Alliance member airline. Landing with more than 15 minutes delay in LIS we were rewarded with an apron position instead of a gate position. Of course there was not a single word of excuse from the crew a bad start into the weekend. On the way back we had booked in business class which was a little bit better in terms of seating and definitively better in terms of catering. However on that flight there were at least 15 OpUps into business (maybe less than 10 paid tickets) and we asked ourselves why did we bother to pay for it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

TAP Portugal customer review

(Germany)

I flew the end of February from Frankfurt to Natal (Brazil). The flight from Lisbon to Natal was delayed for 3 hours with no explanation from the very impolite TAP staff. They rejected to answer and said to wait. Finally the aircraft was changed to a small and unknown Portuguese charter company named White. The plane was an old and heavily used A310 no entertainment and seats were not adjustable. The return two weeks later was again 4 hours delayed and flying back with the same old aircraft. Again staff were very unfriendly and seats were not working. I lost my connection flight and train because of the delay. I cannot recommend this airline and surely will not book any flight with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

TAP Portugal customer review

(Austria)

LIS-AMS on Jan 20 on an Airbus 320 in Business - straight forward morning point to point flight as part of an intercontinental itinerary. Flight was on time (and this is where the good things end) and Business Class was almost empty - Premium Check in at LIS with no lines but refused to check our luggage through to VIE on OS (both airlines are part of Star Alliance) as “they are not allowed to do this unless the connection is on TAP. Although we used two separate tickets this was never an issue before with other major airlines. I guess the agent just did not want to deal with it. As we had a longer layover in AMS it was not a real problem but inconvenient. Boarding was bizarre and the procedure just plain stupid. At first the flight was called for boarding 30 minutes before departure and people are asked to line up starting with pre-boarding for small children and the physically challenged. They were first in line. Then one gate agent goes through the line and tells everybody to stand in one of three new lines (based on class of service and seat number) once this is finished the gate agent starts to board line by line. However you are not allowed to actually board the plane but you have to stand in a new line at the gangway for further 10 minutes before the actual boarding of the plane commences. Basically everybody including families with small children and business class passengers had to stand in three different lines for 30 minutes before they were allowed to board the plane. Never seen such an atrocious boarding procedure before. Once on board service was very lacklustre and limited to the initial meal service and tax free sales. Other than that the female FA was in hiding mode behind the curtain. You could actually see her skipping through various magazines totally unconcerned with serving passengers. Also breakfast was a small plate of cold cuts and sub-par for an almost three hour business class flight. All in all a very disappointing flight especially as previous experiences with TP in Economy have been quite good. TP lounge is Lisbon is nice with good quality offerings both drink- and food wise but tends to get packed during busy times. I could not say that any aspect of the flight was in line with one expects from business class. No drama as TP got us to our destination on time but clearly not recommended as the experience was somewhere between mediocre (on board) and unpleasant (check-in and boarding) Definitely not good enough for business class prices. (Star Alliance Gold).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no