TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1510 reviews
4/10
3 star Skytrax Rating
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1/10

"the service this time was absolutely unacceptable"

(Germany)

Flight TP7236 to Hanover was delayed by almost 6 hours. Thats a long time for a flight within Europe. Beeing a Star Alliance gold member for recent years I must say the service this time was absolutely unacceptable: TAP handled out a 6 Euro Voucher-6 Euros for 6 hours of waiting. TAPs customer care center in LIS is crowded and the agents there are sometimes rude. For the mentioned delay there were so many reasons given: Aircraft had a bird strike. After two hours of waiting another TP staff told me that the plane interior was damaged by passengers arriving from Dakar. The last explanation was the rush hour in LIS. I can't understand why TP was not eligible to take another plane, a so called standby airplane. A delay is normal for TAP. Absolutely not recommended.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLIS to HAJ
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"onboard was a great experience"

(Switzerland)

A great flight with TAP Portugal from Milan to Bogota via Lisbon and back. Friendly staff at check-in, flights on time. Onboard was a great experience for the food, drinks, and crew. The negative point is the inflight entertainment system.
AircraftA330-200 / A320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMXP to BOG via LIS
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"beware of TAP, they can cancel your flight"

(United States)

Booked the TAP Portugal flight months in advance and paid by United credit card for my wife and me to fly to Oporto from Rome after a cruise on July 16, 2015. Was notified via e-mail on a cruise ship the flight from Rome to Oporto was changed to Milan to Lisbon, Lisbon to Oporto. Called TAP and asked how they were going to get us to Milan and essentially that little detail was our problem. The change in travel was not possible for us so we booked a Swiss Air that worked perfectly. I cancelled the TAP booking and asked for a refund over the phone on the cruise ship. Many phone calls and asking for updates on our refund have yet to produce a refund to my credit card account. Almost 2 months and no positive results. Travelers beware of TAP, they can cancel your flight and keep your money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Oporto
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"pilot and/or co-pilot were smoking on board"

(United Kingdom)

London to Lisbon with TAP Portugal. The staff are very friendly and the snack provided was substantial and much appreciated. Seats were comfortable, although this particular plane was beginning to look a bit tired. What brought the whole experience down was that at one point during the flight the pilot and/or co-pilot were smoking on board. This caused a slight smell of cigarette smoke to become noticeable in the cabin. I'm not the only one who picked up on this and I saw many other passengers in my vicinity looking around to see where it came from. The fact that the flight attendants were not alarmed leads me to believe that they knew what was going on up front. On exiting the plane, there was a stale smell of smoke coming from the flight deck.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to LIS
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"very friendly and caring cabin crew"

(Slovenia)

Very positive experience flying TAP Portugal from Porto to LGW and back in August. New, clean aircraft both ways, light and fresh cabin. We departed on time from Porto, on the way back TAP was the only airline from LGW that afternoon with less than an our delay. Very friendly and caring cabin crew on both flights.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOPO to LGW
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"staff were just rude and miserable"

(United Kingdom)

TAP Portugal is the worst airline I have ever flown. The tickets were booked 9 months in advance for a group of nine. But on the return journey at check in we were told one of our group had been switched to standby. At customer service the staff did not even want to know, all she would say when we asked why was that the computer picked it and that's it there's nothing she could do. We were then told to see the staff at the gate, but exactly the same treatment. The staff made you feel that the customer was a necessary inconvenience. The TAP Portugal airport staff were just rude and miserable, the cabin crew were not rude but very miserable and it was plain to see that the crew did not get along.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHeathrow to Lisbon
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst experience with an airline"

(United Kingdom)

Me and my boyfriend were flying from Madeira to London yesterday via Lisbon and I can honestly say it was the worst experience I have had with an airline. Our flight plan was supposed to be from Funchal to Lisbon and then Lisbon to Heathrow, taking a total of around 6 hours. But our plane at Funchal was delayed by 2 hours and TAP Portugal changed our flights so that we ended up having to travel for 25 hours! TAP Portugal at Funchal said it was the only way we can get home, no offer to put us back in a hotel for a night until the next flight, they just said it iss the only flight we can take. Until we arrived at Lisbon where we had to wait for a further 6 hours as this plane was also delayed! The people at TAP Portugal here, I spoke to 3 times and was told different things. Firstly, I was told that all of the flights were booked, they then explained that one of us could fly home which is extremely helpful. And then if we wanted to miss our flight to Faro then we can try to get any cancellations with British Airways, it basically felt like they were trying to shrug us off or get rid of us so they can go on with their next inevitable complaint. I understand it was not them that had to travel 25 hours from a place in the EU that should take a maximum of 6 hours, but I was expecting them to be a lot more understanding and helpful, but clearly this was not TAP Portugal motto. The whole experience is completely unacceptable. My holiday was amazing but this whole experience made me not want to use TAP Portugal again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Madeira via Lisbon
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"enjoyed ... but far from a perfect flight"

(Australia)

Milan to Porto flight was operated by Portugalia. Boarding was a little disorganised as passengers had to mill about after the boarding pass check, waiting for the bus to be ready. Once onboard the service was friendly and a pleasant small meal and drink were served. This was an old plane which was showing its age. My seat had good legroom but the back felt like it had a rod in the spine, making it quite uncomfortable. The toilet had an unpleasant smell and was rather dark. I enjoyed the experience but it was far from a perfect flight.
AircraftEmbraer 145
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Porto
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a surprise"

(Hungary)

At Lisbon airport we were informed that the TAP Portugal aircraft had been replaced and the substitute aircraft was smaller so we had been moved to another flight. This meant a 3 hour delay at the airport. We were advised to go to the Customer Service desk and there we would receive compensation (2x250EUR) what was a surprise for us as we hadn't complained. On the way back from Madeira to Budapest we had to change in Lisbon (to a flight operated by Lufthansa) and had to pick up and drop off again our bags, we only had 45 minutes. They put priority tags on our luggage and we managed to board in time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLisbon to Madeira
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"smiley and very caring crew"

(United Kingdom)

Very positive experience flying with TAP Portugal from Lisbon to Manchester on Friday the 28th of August. We departed on time and reached Manchester 20 min ahead of schedule. Lovely lunch served on board with great red wine. Smiley and very caring crew. Very enjoyable flight with TAP.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLIsbon to Manchester
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes