TAP Portugal

First and last time with TAP Portugal. Flew from Paris (CDG) to Rio Janeiro (GIG), I found cheap fares to Brasil, around 500 euros for a round trip, but a good deal that turns out a bad low-cost experience. The flight had a connection in Lisbonne, all the flights were delayed, the aircraft are old, food was poor and staff polite but inefficient. IFE a total joke, no WiFi on board. Space comfort in economy class is not great there should be more space. The entertainment program quality was not great it appears to me that mainly only old films are shown in economy class. Check-in staff failed to enter the correct frequent flyer card. The quality of the food on the way to Rio was below anything I have experienced. Young staff were working in a sloppy way, seniors just watching and chatting. You got a very poor service.

Lisbon to New York with TAP Portugal. I was very disappointed with the service and food. Food was terrible and there were only a few small bottles of Coca-Cola for full economy class. The entertainment selection of the movies were very old, and the TV monitor too small. The audit controls were not clear with a lot of noise. Crow was pleasant and helpful.

Had a pleasant flight on an Embraer with TAP Portugal. It is about a two hour flight. The seating was tight, but fairly comfortable. The seats are a single seat on one side of the plane and two on the other. No entertainment. The flight crew was pleasant and professional. We were bussed to our plane from the BCN terminal. The flight left on time and arrived a little early. We were served a sandwich type of wrap and a drink service. The cost of the flight was very reasonable.

We took this prop plane for the one hour from Lisbon to Seville. The flight was flown for TAP Portugal, by PSA Airlines. It was a nice flight, great weather. 2+2 seating with very tight legroom. The crew were pleasant. We were bussed out to the aircraft at the Lisbon airport. There is very little space for carry on luggage, so they gate checked almost everything. We were seated towards the back of the plane and there was very little engine noise. It was such a short flight there was only a quick drink service. It was a pleasant quick flight.

Frankfurt to Sao Paulo via Lisbon in business class. First leg with breakfast served, nothing special. On the long haul flight food and beverages were good. Wine was just superb. Finalizing with a nice 10 years old Port wine is not too bad. The amenity kit is the best I have got during my trvavels, also noise cancelling headphones were good. Only thing I need to critisize are the seats which are quite old and not up to date.

Flight from Sao Paulo to Düsseldorf via Lisbon, the food and beverages were very good. This flight on an A330 with Wifi which worked well. Seat comfort better but still not up to latest technology as it is not a flat bed seat. Very nice and the crew was very quiet. The connecting flight to Düsseldorf was good but without any hot breakfast service. This should be changed. Scrambled eggs or an omelette should be standard in business class.

I travelled TAP Portugal over a bank holiday weekend, flew on the Friday to return on the Monday beginning of May. No problems with the flight or check in but what was supposed to be a pleasant break has turned into a nightmare. The pilots unknown to me went on strike on the Friday after we flew, we didn't receive any notification this was happening or advised at check in. Came to come home and were allowed to leave bags and check in but never got to fly and we were stranded along with 1000's of others in Lisbon with no way of getting home. I managed to find a hotel and book flights with Air Maroc the following day. I have filled in forms and sent details and after being promised on 21st October that payment had finally been made of 400 euros I waited and phoned to chase it, until being told 2 weeks ago that they had to cancel the euro payment and had now paid in sterling. Today I was advised that this didnt happen and payment was only paid this week! And I am to wait another week for it to be in my account. This 400 euros doesn't cover any of my costs involved or the hotel I had to pay for. This company is a total joke. I feel I should have been advised of what was happening at check in in London and given the option to travel, not just allowed to travel and left stranded - the answer to my question 'what happens now' at the check in in Lisbon was 'nothing, your flight is cancelled and we do nothing'.

Flew Amsterdam to Accra via Lisbon return in Business class. But felt like economy class with bad service. Seats are really awful and no comfort at all. No PTV provided, one sector was just an iPad. Food was ok, but if you pay 2000 Euros you expect and should get something way better for Business class. Advice is not to fly with TAP Air Portugal.

Lyon to Sao Paulo via Lisbon. During check-in at Lyon airport, I was not told about the cancellation flight from Lisbon to SaoPaulo. The ground staff just handed me the boarding passes and was told that I would reach Sao Paulo on time. However, I only noticed about the time printed on my boarding pass was not as the same as scheduled during the boarding. I asked for explanation but they couldn't tell me the reason and I had to inquire once I arrived at Lisbon airport. I was surprised by the inefficiency of the TAP Portugal staff in Lyon that no one took the initiative to call the office in Lisbon to ascertain information. They just passed the responsability to the staff in Lisbon which I thought was very unprofessionnal and furthermore they could have verified my flight time. I only got the information that the flight Lisbon to Sao Paulo had been cancelled and was put to fly for the next 10 hours. Apparently the news of the flight cancellation was communicated before my check in. I blame for the miscommunication within TAP Portugal staff especially the staff at Lyon airport for their attitude and working performance. I am a frequent flyer and was absolutely upset of this incident.

Flew TAP Portugal from Gatwick to Lisbon. Check in was efficient and flight left more or less on time. Arrived into Lisbon 10 minutes early. Crew were fine. Free snack and drink. Luggage arrived promptly. Cheaper than easy jet when you take checked luggage into account. Would fly them again.