TAP Portugal

All flights with TAP Portugal from Amsterdam to São Paulo GRU via Lisbon were OK, left a bit behind schedule, but all arrived before schedule. Online check-in was good, but staff at baggage drop-off at Amsterdam could do better. The staff member was busier arguing with her colleagues about a problem with another passenger than labeling our bags. Aircrafts were OK, good seat space and overall clean. On the flight to GRU we sat in row 27 which is near the emergency exit. Leg space was ok, but sitting near the lavatories was in general not so nice. Food from AMS to LIS was a sandwich and some drinks. From LIS to GRU for dinner the only choice was chicken. For breakfast only cold, hard bread with some cheese and meat (no eggs whatsoever) IFE was enough choices to watch or listen. Staff only showed themselves during takeoff, landing and bringing food. The rest of the time they spend their time talking to each other. At other airlines at least the walk around the aisles offering water. Compared to other European airlines TAP on flights in Europe the are OK. Outside Europe they score below average considering services during the flight. I bought our ticket with a good promotional fare. If it would be the same fare as LH, Swiss, KLM of BA I don't think it's a good offer. In other words, TAP is quite basic. However with a low fare it is a good option.

TAP Portugal from Milan Malpensa to Lisbon in an A319. Good legroom and clean aircraft. Staff service average and decent food. Lisbon to Milan Malapensa in an A321 with less legroom than the previous flight, poor food and cabin crew rather annoyed. Lisbon airport has not left me excited. All in all a good flight.

The experience, flying with TAP Portugal was the worst I ever had on any flight I've taken. The seats in the cabin of the A319 and A320s are very small. Service-quality on board is below of what you expect from a Star Alliance Member and the food was terrible. On top of that they only offer beverages once on a 3.5h flight from HAM to LIS and only twice on the long-haul flight to MIA which is unacceptable. The in-flight entertainment was outdated and didn't even feature on demand video. Overall I wouldn't recommend flying TAP Portugal, not even if you get a good deal, which was a mistake I made.

First time for me flying with TAP Portugal from Amsterdam to Azores via Lisbon and return. The ticket was very cheap and I found the price/quality ratio very good. Staff on all flights were very friendly and welcoming, excellent english was spoken, a small hot meal was served on the Lisbon - Amsterdam flight, small sandwiches on the other flights, plenty of drinks, free luggage can be checked in. On the downside I found the seating quite cramped. Leather seats which were comfortable enough, but quite thick, so together with only 30 inch pitch, personal space was rather limited. But overall if they have a good deal I wil fly with them again.

Porto to Horta via Lisbon with TAP Portugal. Staff was polite, food was okay. The seat is not very comfortable but I didn't expect better from the economy class. The aircraft was clean and not very old and a good price/quality relation. No delay on the flight.

Great TAP Portugal flights from Porto to Panama via Lisbon, both arrived before schedual. Food and beverages in the long haul flight were fantastic. Cabin crew attentive and kind. Seats were confortable and relax position was almost a flat bed. Inflight entertainement needs to be upgraded in this aircraft CS-TOE. Very competent and great value for money.

I have no complaints about the aircraft of TAP Portugal or the flight attendants. However, the ground staff at Lisbon Airport were impolite, incompetent and not at all helpful. I was flying Frankfurt via Lisbon to Rio de Janeiro. We left late in Frankfurt due to problems with the computer systems and nobody seemed to be able to solve it within all the check-in-period. When getting at Lisbon Airport all the passengers with connecting flights to different Brazilian cities had to be put on other flights. My destination actually wasn't Rio but Curitiba, but I (had to) booked it separately. So, TAP said that they only had the duty to get me to Rio where they had sent my luggage anyway. When they offered me a flight 8 hours later that went via two Brazilian cities in Northeastern Brazil and would only get two days later to Rio, I proposed several times, if they couldnt let me on another plane the next day or even the day after that or, even better, let me fly via Sao Paulo since I really didnt have to get to Rio and would lose my connecting flight to Curitiba anyway. They insisted there were no seats. When I called my travel agency they told me there were free seats only in a more expensive category (I guess in Premium Economy or Business Class). I repeatedly asked for help and directed myself to several employees. Several of them didn't even speak proper English. I was a little nervous since I didn't see myself getting to Brazil on time when my job there started two days later. After nearly two hours had passed, I asked again if there wasn't any other solution they could offer. That was when they indicated me to leave the check-in area and to ask the customer service at the entrance hall of the airport. I did that, explained my problem to one of the ladies working there. She stared at her monitor, clicking several things for about 10 minutes not saying anything. Finally, she looked up and said: We have got it. Your flight leaves in about 45 minutes. It goes to Sao Paulo. From there I booked you a flight to Curitiba. I also have you luggage in Rio sent to Curitiba. Of course, I was incredibly grateful to this lady and very much relieved. (even though in Sao Paulo, I had literally 5 minutes to change flights and almost lost the connecting flight and my luggage got to Curitiba only two days later). But, I still wonder why the ground staff from TAP were not at all cooperative and helpful, when after all there was the option to book a different flight for me, also one that left way earlier and would get me nearly directly to my destination, as I had planned it anyway. The flight had cost ca. 1200 Euros, so I guess, it wasnt so cheap that I couldnt expect at least some nice treatment.

I had a pleasure to fly TAP Portugal in January on the Warsaw - Lisbon - Warsaw route. The airline has above standard service for European flights. Very attentive cabin crew, good and tasty catering. Great selection of wines. Seating very comfortable and the aircraft was clean on both routes. The check-in both Warsaw and Lisbon airports was a breeze. The only negative comment I have is that they could refresh their airline magazine - torn pages and a bit shabby.

Hamburg to Accra via Lisbon and Sao Tome with TAP Portugal. Outbound was in Business Class, return in Economy class. All flights and segments in an A320. Old plane. Seat comfort is standard short haul flight seat, which is particularly odd, as all in all you are sitting 10 hours or more in such a plane. Seating has no difference between Business or Economy class (apart from a free middle seat in Business class). Food was excellent in business class, but the seating comfort is unacceptable. The food in Economy class was really bad. Wines are good. All in all, this was ridiculously overpriced.

Casablanca to Berlin via Lisbon. Don't be surprised if your seat on TAP Portugal is sold to someone else! I was shocked to hear that I would not board my flight from Casablanca to Lisbon because the plane was full. I had made and confirmed my reservation layover in Lisbon. But my return trip turned out like hell. Not only I was denied boarding, but I lost my connection from Lisbon to Berlin and was charged for one night at hotel because I did not show up. I was given a 200 euros voucher by a TAP agent in Morocco and was told that I just need to hand it to any TAP representative in Berlin to get the compensation. Another surprise: I went all the way to Berlin Schönefeld Airport to redeem the voucher and they refused to take it because there is only luggage handling services. I called the airline directly in Lisbon several times, but in vain. I want everyone to think before flying with this company