TAP Portugal

Brussels to Lisbon. Frankly, the first and last time with TAP Portugal. The seat pitch was so restrictive that anyone over 6 feet tall was almost unable to sit down. Even the cheapest no frills carriers have more room. TAP can only be described as being financially cynical. The irony was that the price was pretty high!

✅ Verified Review | Lisbon to Madrid. Everything average. We flew on an Embraer-190, the seats were wide and comfortable. There was very little in the way of inflight service, just a bottle of juice served at the end - it would be nice to have some water. Crew didn't interact much with passengers at all, although I guess it is to be expected on such a short flight. We were slightly delayed but captain did his best to make up the lost time. The ground staff in Lisbon were a little rude and the lines were chaotic - the check in staff was on the phone when we were directed to the counter and we were made to wait several minutes while she finished. There was a lot of crowding at the counters due to the unclear direction from the staff organizing the queues. Overall, the trip was fine, got the job done getting us from A to B, but I've had better experiences on other discount airlines.

✅ Verified Review | Flying TP929 from Zurich to Lisbon. Boarding was to schedule and took very little time. The plane was about 90% full. The cabin crew were friendly and they spoke English well enough to communicate without any problems. The plane was very clean. The food however was not really to my taste. It wasn't bad, but it wasn't good either. I found the seats to be quite comfortable, there is not much leg room though. Ultimately a rather undistinguished flight, but far from being a bad experience.

✅ Verified Review | Rome to Boston via Lisbon. Never in my life have I ever experienced such poor customer service! Check in opened late, which led to extremely long chaotic lines. My bags were slightly over weight and was charged an outrageous €190 (work related items that I could not discard). The aircraft boarding process was also chaotic and made our departure late as well. I could go on and on, but I think I made my point here.

A return four sector trip to Madeira from London Heathrow via Lisbon. TAP have many good assets such as excellent schedules and well serviced aircraft. But their product leaves much to be desired. One sector served nothing (due to minimum crewing apparently) whilst the crew made toasted sandwiches down the back. Except for the final return segment, crew looked unhappy, wore scruffy uniforms and had little interaction with passengers. Food on three sectors was basic to say the least and tatty old seats with missing ash-trays gave a bad impression. This airline needs to take a long hard look at its service which with the right management could be an excellent product. Living in the legacy 1990s is no sufficient. On the positive sign, the wine in economy class is good and the coffee the best in the air by far. Lisbon transfer lacks signage but TAP are very visible to help out which is a good point too.

✅ Verified Review | Lisbon to Milan Malpensa with TAP Portugal. The reservation system is totally useless. First it changed my return date, that I corrected. Secondly the system takes forever to go from page to page. The credit card approval is a nightmare, you cannot check in online. You need to go to the walk in check in at the airport wait in line to get your credit card approved again to finally get your boarding pass that incidentally changes your seat assignment that was choosen online. Why bother to spend the time to choose a seat? I fly every weeks for my work and I will now only fly TAP if I have no other alternatives. I am also enrolled in their Victoria program - also useless! Bottom line, it's not less expensive than Air France or Lufthansa but Easy Jet is cheaper and the service is better. At least if you choose your seat online you know you won't end up between other passengers.

✅ Verified Review | TP1511 from Lisbon to Accra with TAP Portugal and was extremely disappointed with the business class. More specifically, I was unpleasantly surprised to see that the aircraft was an A320. It is the first time that I have ever been on this type of aircraft for a 5h long flight to Africa. TAP should have mentioned somewhere the type of aircraft which, again, is totally unusual for this kind of flight. I would certainly have chosen another option would I have known. I didn't even have a plug for my computer. If I can't charge my computer in business class, then it's really not a business class. Same thing with the seats, which are really economy class seats. The entire experience was utterly annoying.

✅ Verified Review | Boston to Nice via Lisbon. I found my flight to be very uncomfortable. Very poor food Boston to Lisbon, and very narrow seats flying across the Atlantic, worst I have ever seen. I am only 6'1" and could not lay back and stretch my legs, seat in front of me prevented this - everything looked cheaply made. Both Atlantic flights had broken magazine pouches. From Lisbon to Nice the snack they served was a small roll with a 1/2 slice or less of turkey with nothing else. No mayo, butter, etc. pathetic I felt as though I was flying on a low budget Atlantic flight! They didn't inform us on the plane that there was a security strike at Lisbon. 2000 souls waiting to get through Customs, and more in security with only 2 lines open! Big nightmare, staff not helpful at all.

✅ Verified Review | We suffered delays compounded with poor communication. We travelled Gatwick to Lisbon on 18 August and had delays on departure. No-one said anything to the passengers. On travelling from Lisbon to London Heathrow on 1st September, there was again a delay (we left about 50 minutes late) but there was no explanation from the ground staff. The Captain gave an explanation once we were on board. When we arrived in Heathrow all the passengers had to wait for their luggage for about 50 minutes - without any explanation. In addition, they don't offer any choice of onboard food (or buy onboard) on short haul flights.

✅ Verified Review | Barcelona to Lisbon. Excellent cabin crew, professional and very helpful. Flight was great and arrived to catch my connecting flight to Faro with plenty of time to shop. Small sandwich provided was fresh and tasty. Cabin crew offered new seats with more leg room to tall passengers before take off and allowed me to move to their seats, so I was very happy to have 3 empty seats for more room as well.