TAP Portugal

✅ Verified Review | Paris Orly to Lisbon with TAP Portugal. Very disappointed by the Business Class service. Ok, it's just the economy seat with the middle one free like on most Europeans carriers but there is no welcome drink, ot even a glass of water. After the average snack served, the crew vanished the whole flight. Despite the priority tags on my luggage they arrived last.

✅ Verified Review | Marrakech to Geneva via Lisdon with TAP Portugal. Cramped hard seats with little recline. They served soft drinks and a sandwich, which was not bad for the hour and fifty minute flight from RAK to LIS. The flight crew was courteous and appeared competent. Boarding was a bit chaotic but even worse was the ground crew in Lisbon. It took 90-minutes to get through immigration and the immigration officers appeared incompetent. I know this is not airlines fault, but as Lisbon is their main hub, it is a critique of the airline as well. The bus drivers that transported passengers from the plane were even more incompetent. First, they started to pull away as an elderly passenger was just getting in and she fell. Second, when we arrived at the door we waited a few minutes while the bus driver from the bus in front of us chatted with a young woman. Finally, when we were able to get off the bus the driver only opened one door. At least the incompetent driver of the bus in front of us had opened the three doors. TAP is not a pleasant airline to fly, but mainly because of the ground staff.

My friend flew from Lisbon to Rio de Janeiro and at Check-in, she was told that the flight was very full and they proposed her to become volunteer for a stand-by for a flight on the next day and a 600 Euro compensation if her stand-by would be necessary. After all the stand by wasn't needed so she was able to take the initially booked flight. But her luggage stayed behind in Lisbon and was only delivered on the next day. She had to pick it up at the airport because they failed to deliver the bags at her home. On top of that, one of the bags was damaged. TAP Portugal sent her a pathetic standard contact-center email one month later telling her that the bags had been delivered. Appalling customer service!

All in all TAP offers a very basic product nowadays but they do offer some great connections to/from Brazil, and flying more or less direct saving substantial time. In my case to Salvador and return from Fortaleza. They also had a good promotion at time of booking. I was positively surprised about the transit in LIS that was uneventful and there are enough outlets ford/beverage wise at for airports reasonable prices. On board the staff were in general unfriendly to rude apart from a few exceptions. On board catering minimal eg AMS-LIS was just a sandwich and drink and from LIS to SSA - 08h15 just one real meal, which was good but no towels/pre dinner or after dinner drinks or in between snack/ice. Just another minuscule sandwich was offered 1 hour before landing. Limited drink options as well. IFE really dated on the A330-200.

✅ Verified Review | Lisbon to Manchester. If you are flying anywhere out of Lisbon, be aware that there is a Passport Checkpoint just before the gates so even though you go thru security and think you just have to walk to gate, surprise you have a long (for us 45 minute) lineup for a passport check. Nobody came to check what time our flight was departing so we ended up arriving at the Gate 25 minutes before departure and were told Gate was closed very rudely and simply told "Go to customer service to arrange new flight". Turns out you have to go thru passport check again! So another 45 minutes in line. At Customer service we are told we have to purchase a whole new ticket and they will do us a favor and not charge us the "No Show Fee E150". No more flights to Manchester so we book to Heathrow and are assured our luggage has been removed from the flight to Manchester and will be rerouted to Heathrow. We arrive and no luggage. The next day I am on the phone for hours to find out when our luggage will be delived as we had engagement that afternoon and needed our suitcases. Asked about compensation and were told "there is no compensation for you" and that our luggage would arrive that afternoon. It did arrive but not until midnight - I have never experienced such poor customer service and will never fly with this airline again. Their lack of customer service is appaling.

✅ Verified Review | Funchal to Amsterdam via Lisbon with TAP Portugal. There seems to be a serious issue of punctuality with this airline. It just isn't a priority for them. The aircraft most times look dirty, seat pitch is far from the best, the bread used for the sandwiches is dry and difficult to eat. However cabin crew have improved a lot, now a smile isn't such a rarity. Still some older members of the staff look somehow haughty. Their customer service is non existent so better don't bother. Use their Facebook page instead, they'll usually answer you there. What still made me stick to TAP was their luggage allowance but now their lowest fares only allow hand luggage. They maintain the better terminal 1 at Lisbon airport but I don't know if that is enough.

My husband and I have never experienced such appalling customer service from an airline company as we did for our flight from Lisbon to Heathrow on 17th October 2016. We arrived at Lisbon airport at 7:15am for our 10:05am flight. We were directed to machines to print out boarding passes and get luggage tags. An employee assisted us with this but there was just one assistant for 3 or 4 machines and very long queues in an extremely busy airport. We were then told to go to the baggage drop and this is where the trouble began. When we arrived, we were told that we were the 4th people on "standby". I said that this could not have been right as we had booked our flights on 7 months earlier (on 1st March 2016). They lady just shrugged her shoulders and told us that this is how TAP Portugal "works" and that the flight was overbooked. She told us that the best thing we could do was to "volunteer" and have "protection" and she proceeded to tell us all about this. It meant that we would be guaranteed on the 7:05pm flight - the two flights to Heathrow in between were also overbooked - and we would be given a meal voucher (12 Euros each to spend in the airport) plus 400 Euros each. She said that if we didn't accept this, we may not get on any flight that day, and, I would imagine, the next day and beyond. We told her that we were not interested in the money nor meal vouchers and that we didn't wish to wait in the airport 12 hours for a flight booked 7 months earlier. She strongly advised us to be "volunteers" - it also meant that, if there were 6 seats over and 4 people were on standby, we would be the ones not allowed to fly. So we agreed to be volunteers - we really had no choice. We were then directed to go to the boarding gate, wait until everyone had boarded and see if there were some last minute cancellations. We did this - it was horrible and we felt like beggars wanting to board the flight. The TAP employees at the gate were cold and lacking in compassion. The flight was 40 minutes late. The flight was full. They then directed us to Transfers, this meant going through border control 3 times. We waited in line for 2 hours. There were over 30 people waiting at one stage. We met many other people experiencing the same situation due to TAP's policy of overbooking. Eventually, we received the new boarding passes, 800 Euros on a Visa card and 24 Euros meal vouchers for our 12 hour delay. A hideous day all up.

✅ Verified Review | Lisbon to Vienna. The flight from Vienna to Lisbon went pretty flawlessly with a tad delay (half an hour.) We got upgraded to business class, which didn't make much difference to be honest. You get slightly bigger seat and stainless-steel cutlery. We flew here with a luggage allowance (23kgs something and the upgrade sort of doubled it.) Over half an hour ago when we dropped off our luggage we were ambushed by the extra charge for it because apparently we had zero baggage allowance for our flight back home. How ridiculous is that!?! Return-tickets with only one-way baggage allowance? Who in the right mind came up with that idea? You either include the allowance for the whole trip or you don't, simple is that! Is this some kind of ploy to rip you off? We paid over €330 for the flight. This is not a cheap air fare if you ask me. We expected convenience, hence we booked direct flights from the beginning. But the hiccup caused by this incident is not acceptable. We can't say we almost missed or flight because, as you may know, they are late. We will never fly TAP again.

✅ Verified Review | On my departure date from London to Lisbon, TAP Portugal announced a 1h15min delay. The plane was supposed to take off at 18:45 but in the end we took off around 20:40, ie 40 minutes later than expected without getting any further communication by the airline. On my return trip from Lisbon to London , they initially announced a 10 min delay. Flight was supposed to leave at 16:40. Finally we took off around 17:50, again without getting any communication by the staff members. We had to circle around Heathrow airport around 20 min due to increased traffic and when we finally landed we had to wait for an additional 20min because allegedly there was no parking space for the aircraft. On top of that, I had to deliver my bag before boarding the plane, even though I was travelling "light" because the cabin was full, so had to wait an additional 15 min in the airport for my luggage. Overall experience was very bad. It is normal to have flight delays sometimes but at least you would expect a good and honest communication by the airline. They lied about the duration of the delay both times and contantly provided silly excuses. I would never recommend TAP Portugal.

London to Faro. My husband passed away very suddenly four months ago, we had booked flights for three months later. My son contacted TAP Portugal to cancel - to reimburse us they wanted death certificate, marriage certificate which have been sent, but still no refund. Promises to return phone calls not kept by them. It is a very stressful time and I think it is disgusting how I am being treated. I would never fly with them although I have in the past.