TAP Portugal

✅ Verified Review | Lisbon to Porto. They could learn a thing or two from low cost airlines. This was a very short 40min flight so I wasn't expecting much. Boarding times were a bit slow but we did depart and arrive on time. The plane was clean but no inflight entertainment provided and if you wanted to use the TAP app to download your free magazines, you can only if you have a frequent flyer card from TAP, if you use one from Lufthansa as I was (they are both star alliance members), you are out of luck. On the other end, it is nice of them to let me use whatever card I want from a Star Alliance company to have my miles credited. When they served the light snack, a simple pastel de Belém that was when everything came crashing down. Crew was rude, not caring how they served the passengers and almost threw the little cake into the trays, showing no care at all. The pastry was very hard, like uncooked or frozen and it tasted very bad! This is the national pastry! In the end, I talked to the captain and the head of the crew and they were nice and accepted my complaint but the guys actually serving the food did a very poor job, they had a childish like behaviour and seemed not very well trained for the job. I have had far better and caring service from the likes of Ryanair. Seat had an adequate amount of space. Not sure if I will fly with them again, not at least on this route.

✅ Verified Review | Wir sind leider mit dem Flug von Lissabon nach Barcelona mit der TAP nicht zufrieden, da es ca 2.30 Studen Verspätung hatte aussedem wurde uns kein Grund für die Verspätung genannt. Der Service an Bord war auch mittelmässig. Kaffe und Tee werden nur mit Nachfrage mit Milch und Zucker serviert. Weitehin hätten wir auch etwas mehr Kulanz mit dem Handgepäck erwartet auf Grund der Verspätung. Wir werden TAP in der Zukunft vermeiden und auch nicht weiter empfehlen. We were very unhappy with TAP Portugal on our flight form Lisbon to Barcelona. There was no explanation concerning the delay of 2.30 hours departing Lisbon. The service onboard was okay, we had to ask for milk and sugar for our coffee and tea as it was not offered during catering on flight. We fly at least 15 to 17 times a year and we were quite disappointed. My suggestion to TAP is to inform the passengers either per e-mail or SMS concerning delays and coach their crew better.

✅ Verified Review | Lisbon to Vienna in business class. TAP Portugal now don't even have a curtain to separate business from economy. As soon as you get in on board, it seems you are in full economy flight. Meal was okay, crew very nice, but everyone in business class complained about the lack of curtain. TAP is really doing it like a low cost airline. Shame on you. Even long haul TAP Portugal is horrible.

Boston to Malaga via Lisbon. The problems started in Boston as the flight was 90 minutes late leaving. Normally, this wouldn't be a huge problem, but we missed our connecting flight from Lisbon to Malaga, after being told by numerous TAP staff that we'd make the flight. We were able to get a later flight to Malaga, 11 hours after we arrived in Lisbon. Worse still was the return flight. The Malaga to Lisbon plane, which was scheduled to depart at around 11am, eventually left at 9pm, so our connecting flight to Boston had left hours earlier. We had to rebook a flight from Malaga to Madrid on Air Europa, spent the night in Madrid, and flew out at 6am on a KLM flight to Amsterdam and then a Delta flight from Amsterdam to Boston. There were some TAP employees who were helpful (especially when it came to rebooking our flights) but the overall experience was dreadful. The entertainment system on the long haul flight was cheap (compared with, say, Delta or Virgin Atlantic). I won't fly TAP again.

✅ Verified Review | London Heathrow to Lisbon. They oversold my flight and arbitrarily decided that my seat wasn't going to be getting on the flight. I paid 700 euros for a flight from London to Portugal, preferring to pay a fee to ensure that I'd get to fly during the holidays. The woman that talked to me had absolutely no sense of how to treat passengers, said that I was having an attitude for questioning what was happening. There was a very kind member of staff that tried to appease the situation, and I am thankful for her, but my opinion of the airline had already derailed with the treatment I received from her coworker.

✅ Verified Review | Dakar to Lisbon then connected to Malaga on 2 December 2016. Booked the one-way trip in coach but they kept sending me the option to bid on an upgrade so I did. Bid the minimum $150 and got it - so it ended up being a blessing with Lounge access at Dakar airport. Flight to leave at 14:40 but that morning I kept checking and the flight was delayed and delayed - as were many flights as Lisbon had bad fog that day. Went to the airport and the ticket agent was friendly but had no idea the inbound flight was delayed and she said my flight was on-time (which I knew would be impossible). But having lounge access made the 3-hour wait bearable as there was food and drink and views of the tarmac. Flight arrived and the insane process for boarding flights in Africa began - pushing and shoving to get on the bus to get to the plane. Once on-board I was impressed by the friendliness of the flight attendants. Very chatty with passengers and apologizing for the delay. Drink orders taken and inflight kit handed out (very cute tin with eye shades, lip balm, socks, etc) which for a 4 hour day flight was impressed. Food was delicious and having Port on the way to Portugal is essential and tasted so good. No inflight entertainment but slept and read their inflight magazine. Landed in Lisbon and even though there were many gates we parked remote and it took forever for the bus to come and then a 15 minute trip just to get to the terminal. I raced to transfers and they were ready for all the delayed passengers - already booked me on the next flight to Malaga on Saturday morning and provided me a hotel for the night. But I wanted to try to see if I could make it to my original flight as it was still 20 minutes before departure. I ran like crazy through the airport and got to the gate and it said closed - and the 2 gate agents were there closing the door and reviewing the boarding passes. I begged for them to open the door but the male agent was so beyond rude - he said "if you were here 30 seconds ago I would let you on". Really horrible - so I told him off and went to the exit and to my hotel. I will say TAP provided a very nice hotel and paid the taxi fare (which US airlines will not do due to weather - but they should and it's why US airlines have such bad reviews). Slept well and on-time and smooth flight to Malaga Saturday noon. New ATR jet and great flight attendants. Bag arrived quickly. Overall I would recommend TAP - had never flown them before and even with the delay they handled it well.

✅ Verified Review | Lisbon to New York JFK with TAP Portugal. We've flown to over 50 countries and our flight attendant on TAP was one of the most professional we’ve ever come across. He made the 7-hour flight a joy and every encounter with was courteous, supportive and a pleasure. The food and entertainment were better than average, but it was his superior service that made the flight exceptional.

I had missed my Swiss connection from ZRH to LIS due to the Swiss flight from BOS to ZRH being delayed. Swiss had booked me on a later flight on TAP Air Portugal to LIS. I had not flown TAP for quite some time and was frankly apprehensive, from negative comments I had heard from friends about this carrier. I was pleasantly surprised when I boarded the clean and fairly refreshed cabin of this A320 aircraft and was greeted by a very cabin crew. We took off from a cold and rainy ZRH on time and I was served a good selection of wines, and a nice hot lunch. The chief Purser gave me a run down on Portuguese wines, selecting for me one of his favorites reds, which was very enjoyable. The flight was smooth and I was able to get some sleep,arriving in Lisbon on time. A bit of a wait for the baggage but was happy to see mine on the baggage belt after being thru checked in BOS with Swiss. A very nice experience with TAP and will do again it again!

We had a smooth uneventful flight from Lisbon to LHR. What was surprising was that TAP share a lounge at Lisbon with a large number of airlines. Further, on arrival in Heathrow we were told TAP does not pay for the priority lane so,we spent a long time being processed. Staff were good and food and drink supplied. Probably not worth paying for business class.

✅ Verified Review | Boston to Valencia via Lisbon. We had a 1h10m transfer time. Our plane landed 20 minutes late in Lisbon. We had another 50 minutes to catch another flight to Valencia. When we told Airport attendant that we have flight to Valencia she sent us to the long line for passport control. It had about 250 people in the line that moved extreamely slow. I knew we will not make it if we stay there I went to information desk and asked another customer service representative how we can go by fast lane, we had about 35 minutes left. The first woman came and sent me to the lane again, she told me don't worry, someone will call us. I did not believe her, and we asked another attendant to help us to of through the passport control faster. Somehow just because I had to run around and did not listen the first woman we got to the gates 20 minutes before the flight. But the man who was there said that gate is closed and they just sent the last bus to the plane. It was 5 people that they left at the airport and did not wait. We asked them to find the transportation for us to the plane but they refused to do so. TAP Portugal does not keep in their mind that missing a plane because no-one could wait 5 minutes people are losing their valuable vacation days, besides that our baggage took another flight and we got our bags in 2 days. Again we missed the plane because of horrible customer service at the airport. How can we have a line of 300 people for the passport control. It would take minimum 2 hours to get to the officer. People at the gate was notified that we just passed the control but they sent the bus having 20 minutes before departure. Tomorrow we have our flight back to Boston and we are scared to be stuck in Lisbon airport again and be late to work.