✅ Trip Verified
| Amsterdam to Lisbon. You expect an airline to take care of their passengers. TAP Portugal does not. On December 14, 2019 I booked a ticket out of Amsterdam to Lisbon for the dates of February 5, returning February 11 2020. The ticket price for me and my wife was 374 euros. On January 28 I noticed that we could not return February 11, but only on February 12. Calling the reservation department in Amsterdam of TAP resulted in a fine of 344 euros, almost the same price as a complete new ticket on those days. The price of such a ticket would have been 378 euros. Only later, on February 5 I found out that the penalty of changing a ticket is only 90 euros for each ticket and perhaps the difference of the ticket prices. That would have resulted in a fine for the both of us of 180 euros plus 34 euros, in total still 214 euros. When complaining on the Website of TAP, we got the answer that we should consult the reservation department. Calling the reservation department, we received as an answer that we should complain on the website. Asking for an address to complain in writing they said that such an address was non existent. They agreed, however, that it would have been better to have cancelled the ticket and buy a new one, as you receive the taxes back, which would have been more favoable for us. Unfortunately, they believe that they do not have to be that helpful for a passenger. So if you do not tell them explicitly that you want to cancel, they do not feel obliged to tell you what would be the most favorable option for you. Anyhow, we complained again by the website, explaining the situation. First of all, they considered the situation as finished and did not give an answer at all. Complaining about this, we received the answer that the flight was in the past and that they, therefore, could not be of any help. Receiving such an answer makes you feel completely helpless against TAP and your only option is never fly again with TAP.