✅ Trip Verified
| I will not be using TAP again. The experience started in the airport at Ponta Delgada in the Azores. After having carefully read all the requirements enforced by the UK government and having subjected myself to the test and outrageous fees required by same, I arrived at the counter for my flight where are the check-in staff argued with me for 25 minutes about whether I had the correct documentation as required by the UK for reentry. Eventually, after I pointed out multiple times what the current guidance from the UK is is and show them all the receipts I had including a bank statement, I was giving my boarding pass. As I am unable to climb stairs and I had requested handicap assistance for the flights. The route was from Ponta Delgada to Oporto, where I had reserved a hotel room for the rather long layover between both segments of the flight. My wheelchair attendant in Ponta delgada was wonderful and was the highlight of the trip. Once on board, the fun ended. The first segment was being flown by an A320neo with less legroom than either Ryanair or Wizzair, but at thrice the price. Add to the outrageous price the fact that there was no catering on board except items to buy at very high prices which was indeed disappointing. The cabin staff was very friendly on both segments and very attentive. However, the leg room was so tight and the seats were the new thin non reclining type. I mistakenly assumed that this was part of the a320neo kitting of the cabin, and hope that the flight from Porto to London Gatwick would be better. After a restful night at a hotel near the airport I arrived well ahead of my flight as sometimes when you request wheelchair assistance it takes a lot longer to be seen to. After checking in - this time without an argument from the desk - I was told where to wait for assistance. In due time young woman showed up with a wheelchair, talk me through security to passport control which was unstaffed at that time. There she rather unceremoniously dumped me and said she would be back in time for my flight to take me aboard the aircraft. She never returned. Wheelchair bound and unable to move easily, I was a captive of TAP Portugal and Porto airport. Boarding time came and went as I grew more and more nervous. Finally, 10 minutes after the gate was supposed to close, a man from the wheelchair assistance program often puffed up to me and apologised profusely as apparently I had just been forgotten somehow. He then explained that the flight had been delayed buy 25 minutes for unknown reasons and that I would still make the plane as he pushed me through the airport at breakneck speeds. I thanked him for his trouble and made the flight back on time. Much to my dismay, the A320 - this time not a neo - had exactly the same, torture seating as did the previous plane. Joy! Another 2 hours and 15 minutes of sheer bliss. Again, cabin personnel was excellent which was not hard to be, as the flight was only half full.