TAP Portugal

✅ Trip Verified | My journey and trouble began at the departure airport when I was given a boarding pass for New York instead of Lisbon. Once I caught it my luggage had already been sent to the wrong aircraft. They had to manually get it and change it My luggage was damaged on a flight. I began the process of filling the paperwork and pictures when I returned to Canada Two weeks later. I didn’t receive a response for 7 months when they asked me for the same info I’d already sent. I resent the info and pictures. I received the same email requesting the info a month later and resent. Following 9 months of sending the info three times they then began sending emails saying I’d requested the damage compensation too late and due to the “Montreal convention” It has to be within 7 days of the incident. I requested I hear from the manager and what was this policy only the receive the same email twice more. This airline should be ashamed of their customer service. I will never fly TAP again.

Not Verified | Booked TAP because it was the cheapest fare. However, they make us pay $125 per bag each way for bags that have been carry on on about 10 different airlines. Would’ve been cheaper to use a better airlines. On return flight, they made every single person check their bag.

✅ Trip Verified | My flight from Amsterdam to Lisbon was cancelled three hours before departure, when I was already at the airport. Even though TAP had my e-mail address and telephone number, there was no further communication at all. It was only when I logged in with my booking reference that I saw that I had been rebooked to leave very early the following morning, with a layover in Munich. That would take me nine hours. No hotel voucher was offered and I decided to cancel my trip. The TAP website was totally unhelpful for this, and I had to wait for 30 minutes in the queue for a telephonic help desk. It was only then that I managed to cancel, and request a refund. We are now three weeks on, and there have been no messages or refunds from TAP so far. No contact data are provided to make enquiries about the refund. I consider my money lost.

Not Verified | We spent a small fortune to upgrade to business class only to find the seats were the same as economy. Basically the same as people paying half the price. Worst business class experience I’ve seen.

TAP is going down at a surprising speed. In MRS they canceled their lounge agreement. No premium boarding for business class either; food on board was not cold; It was a freezing quiche and a frozen salmon. Lounge in LIS is maybe the worst (or best) example: food was not eatable, just horrible. Coca-cola but no mineral water, etc, etc..... Premium boarding was not premium as many "friends" could board in priority (they look very intimate). My seat on brand new A330NEO was broken. Fortunately their were empty setas, and we may understand why. IFS was full of old movies. NO games. Food was OK though. During all flights crew was very nice, and tried to provide all efforts to compensate the running down of their airline. A shame. How long will they believe that people will pay the same price for business class tickets (or even more) than before COVID, for a LCC ?

Not Verified | Booked a connection flight to fly with this airline for first time. Barcelona to Lisbon delayed 45 mins but was assured by both ground staff and aeroplane not to worry the connection flight must wait for me. Arrived in Lisbon, connection flight gone. Staff remarkably said that they do not hold flights for 10 or 20 people would need to be a 100 people minimum, which was some insult to me and the other people left stranded only to be taken to a hotel the other side of Lisbon. I'm back now to fly home 3 days later and my flight is again delayed. The reason given is simply Operations, awaiting further information. Cheap and awful airline with zero value for its customers

✅ Trip Verified | The crew was very nice and attentive, food was good and enough. The wine selection was also good and the Port was excellent. The seat was comfortable and the on board entertainment good. There was no wifi. But for a price tag of a little over 2000 Euros this was a nice flight. I will fly with them again.

✅ Trip Verified | Very nice flight. Left on time despite a very very full flight. Very nice crew. Kudos to the pilot very nice and funny above all a very reliable carrier - hope they can keep the good work.

✅ Trip Verified | TAP Portugal informed us right before our first flight that our connecting flight has been cancelled. We were moved to a flight to Washington DC the following day with an extra connection. When we arrived in Lisbon I discovered that the Chicago flight was not actually cancelled. The first flight was just delayed and they assumed we would not make the connect. The Chicago flight was there but we were already re-booked for the following day. We were handed new boarding passes and were told to go to the help desk to obtain hotel vouchers. We stood in line for 3.5 hours while one person worked the desk. When it was finally our turn to speak to the TAP representative, we were informed that they were out of hotel vouchers. We needed to book our own hotel and request a reimbursement for the hotel and transportation. Had we known that, we would have done that 3.5 hours earlier. We arrived in Chicago 22 hours after we were originally scheduled. It took TAP nearly 3 months to partially reimburse us. TAP reimbursed us for the hotel. I followed up about the Uber cost, Lisbon hotel tax, and purchased seats cost on the Chicago flight and the representative would completely ignore my requests. After TAP closed the complaint, I submitted a second one since we were still owed over $200. TAP closed that complaint as well with no response. We fell in love with Portugal when we visited in 2019. As dual US & EU citizens we are planning on retiring in Portugal. But we will never fly on TAP Portugal again! Avoid it like the plague! If I could rate TAP Portugal a zero, I would!

Not Verified | They cancelled our return flight and couldn’t offer a new flight until 2 days later due to strikes, which was not acceptable because I had a flight the next day. Turns out the strike was limited to their company only and had nothing to do with the airport, as we booked a flight with another company the same day our flight was supposed to leave from the same airport