TAP Portugal

✅ Trip Verified | Ground staff lack of any sort of communication skills. They have taken our hand baggage and checked it in because flight had “full occupation”. They wouldn’t even care to explain, just put the tag on at the gate and gave a nod to carry on. When we asked to keep the baggage they only said “it’s a low fare flight and cabin baggage is not guaranteed”. Would not fly with them again.

Not Verified | What does it state about an airline when their baggage handlers protested to go on strike. I think it means that airline doesn’t care about their employees. Which leads to question if they care about their customers. If you try to file a complaint. It’s a run around about which digits you need to input from TP number, flight number, date of flight and so on. It’s cluster mess with no end in sight. Maybe that’s the idea to confuse the complainant to give up. I’m not the typical person to give up. I will fight for the 65€ TAP doesn’t want to refund me. Their automatic email states that their policy is that they don’t give refunds. I guess it’s written in stone. No wonder the baggage handlers wanted to go on strike, because they wanted change. I guess that also was written stone that they can’t ask for more or change. The question is who wants to fly an airline doesn’t view change as good or be employed by them. Are their employees happy? I suggest they fight against TAP. Fight for what you need from TAP. Make them TAP OUT!! I will make my comments public. I just want a refund. I will never fly TAP again.

✅ Trip Verified | TAP Portugal might be just fine for someone flying alone, who doesn't care where on the plane you sit. However, you should NOT pay extra for "Comfort Class" assigned seating, because you are likely to end up being put in Economy, with no opportunity for a refund. My wife and I paid $170 each ($340 in total) for Comfort Class assigned seating by the window, but for both flights (TO Lisbon and back to Chicago) we ultimately had to fly in Economy section seats in order to be together. We did "on-line check-in" the day before our flight and discovered we weren't in the seats we had paid for. We called Custormer Service to ask why we didn't get our assigned seats, and for the first leg (to Lisbon), the customer rep said that despite what we saw on the App, we really still had our assigned seats. However, when we got boarding passes at the airport (2 1/2 hours before our flight) we were in the center section (not by the window) and when the gate attendant moved us to window seats, we didn't realize she was moving us to Economy. For our return flight, the On-Line Check-in showed I was assigned to Row 9 and my wife was in Row 32. We called Customer Service (20 hours before the flight) and when we explained the situation and requested our assigned seats, the first Rep "put us on hold," but then hung up on us. The second rep did the same thing. When we got the THIRD representative, we explained we had "been disconnected" twice already, so she took my cell-phone number. After 10 minutes or so of her explaining they had "overbooked" the Comfort Class she gave us two choices - either go to the gate the next day and hope they could assign us seats together, OR choose Economy Class seats by a window now, but accept that there would be no "refund" for the $340 we had paid for assigned seating. As we continued the discussion, the Rep claimed that my cell-phone signal was "breaking up" (even though it had been fine all along), and when I said to my wife that I wasn't going to hang up on the Rep because "the signal might come back," the Rep obviously heard that just fine, and hung up on us (and didn't call back). Overall, if you fly TAP, don't pay for Comfort Class assigned seating, because you might not get it.

Not Verified | Potentially the worst ground staff I’ve ever experienced anywhere! I’ve got numerous flight under my belt and I have never seen a more disorganized, uninformed and uninterested group of individuals in any flight I’ve been on. And then on board “I can’t commit to time of arrival—so sorry”. Just a true mess and really enormous lack of timely information or updates. Potentially one of the most terrible flight experiences I’ve had. Terrible.

✅ Trip Verified | On my flight out to Lisbon on TP1351 on 10 September 2024 I received the worst treatment from any flight attendant in over 70 years of flying and I shall take care never to use TAP again. The steward strutted up and down the aisle and when I requested a glass of water he slammed down a paper cup so that it splashed everywhere. When I then asked for another, for my wife, he practically shouted so you want two then. On my return flight on TP 1364 on 17 September 2024 the attendants were barely more civil, and all seemed utterly miserable. As I said - never again on TAP!

✅ Trip Verified | Awful baggage policy and service. One of our suitcases broke so instead of checking in two bags which we had paid for (2x 23kg), we brought one 40kg bag. TAP staff attempted to charge for a separate cargo fee as we were told we couldn't fly with a bag that heavy. As a result, we then decided to check in a backpack as a second bag, and to distribute the weight across both. The larger bag was still 30kg, so we were forced to pay nearly €70 in an excess baggage weight fee. Staff were hostile and uncompromising.

Not Verified | Minimal legroom, extremely uncomfortable for anyone over 1m7cm. My last 4 flights with them were either delayed or they lost my luggage. Worst airline I've travelled with.

✅ Trip Verified |   I flew to Belém for a 2 day business trip on 04/09/24 The flight out was good and gave good feedback. The promotional videos showing proper business class seats, entertainment, WiFi and good food and the flights lived up to this. The return flights were complete different. I was returning to a full work schedule and wanted to sleep. Unfortunately, on the overnight flight from Belém I was seating next to a very annoying passenger who hit me to wake me up while I was sleeping. The flights got from Lisbon to LHR was delayed by 1.15 hrs during the stop over I decided not eat expecting a full service on the flight. Disappointed no business class seats, no WiFi , no entertainment and a very poor snack. I felt I would have been better on Ryanair! My seat 1D must have been the worst seat on the plane. There was no leg room. I have severe OA in both knees and ankles and the only place I could but feet was slightly into the isle to the side of the partition. My feet were constantly being kicked by the staff and they said nothing, When I raised concerns with the steward he told me he was aware that he was kicking my feet but there was no space. So if you want to take the risk of paying a business class fare and enjoy pain and torture book TAP Lisbon to LHR.

Not Verified | They lost my luggage and customer service is horrible. I’ve been waiting on a customer service phone line for hours and they are saying they that they will not send my luggage and I need to pick it up from the airport. I’m saying I’m not anymore in Lisbon so you will send it to me. After I’m trying to convince them they finally say ok I will connect you to another person and they disconnect the whole call. I’m back on the waiting line for one hour and I wasn’t able to get in the phone for 5 second and they disconnect me again. They ask you to make a complaint online but there’s some weird TP numbers and they are nowhere to find? No other information, no one is answering and the luggage is waiting at an airport?

✅ Trip Verified | Between 2022 and 2024 I used TAP airlines to fly between London and Lisbon. My flight with TAP in April of this year will be the last time I will use them. I have experienced delays, and last-minute cancellations (made for "commercial reasons"), where I had to find overnight accommodation at midnight. With my last flight, a "station manager" decided that an unframed artwork that I was taking on the flight with me was not allowed to travel (even though it was paid for and was legitimate onboard-luggage according to TAP website). This information was given to me by one of the manager's underlings - the manager himself refused to either come and speak to me in person to inspect the package containing the artwork. As I was delivering the painting to an exhibition this was incredibly frustrating. When I made an official complaint I was fobbed off with "Sorry, I hope to doesn't happen again" I have travelled to Lisbon since but have travelled with a different airline and intend never to use TAP airline again for their shoddy and unsympathetic approach to customer care