TAP Portugal

Not Verified | Having arrived late from Miami to Lisbon and missing a connection to Manchester UK, my wife and I did not know what to do, but thanks to the superb attention of the TAP transit team, in particular Lucas Silvestre, we were successfully booked on a midday flight. Mr Silvestre was simply superb in his service and support! He spent over an hour making the changes and then personally walked us through passport control and boarding, right onto the bus taking us to the plane! His outstanding care and support deserve the highest commendation as a top exemplar of the quality staff and support one may find flying TAP.

Not Verified | Having arrived late from Miami to Lisbon and missing a connection to Manchester UK, my wife and I did not know what to do, but thanks to the superb attention of the TAP transition team, we were successfully booked on a midday flight. Staff was simply superb in his service and support! He spent over an hour making the changes and then personally walked us through passport control and boarding, right onto the bus taking us to the plane! His outstanding care and support deserve the highest commendation as a top exemplar of the quality staff and support one may find flying TAP!

Not Verified | An hour late leaving. Cabin bags removed to hold at boarding. Result- long delay at baggage reclaim with a train connection to catch. Duty free cigarettes taken from luggage after It was put in the hold or on the way to reclaim in London. Wherever it happened, would not have happened if the original booking for cabin baggage was honoured. We would have had complete oversight of our bag. Will not be using TAP again

Not Verified | This was the worst flight I have ever flown on!! The service was horrible the attitudes were horrible and the food and lack of services was atrocious! The food was terrible. They offered one glass of wine for a 7 hour flight to Boston. They offered 2 Dixie cups of water for 7 hours!

✅ Trip Verified | Service was unacceptable, especially for 1st class. No service or even water until 20 min after take-off. They should inform passengers of limited service especially for 7+ hour flight. Paid for 1st class. No priority baggage?

✅ Trip Verified | Nice flight with no problems, left a little late but managed to gain time in flight so arrived borderline on time. Flight attendants very friendly and also helpful finally one flight with bridge in and out. Good value for money

✅ Trip Verified | Terrible customer service. I will never book with them again. I have a flight booked for February 2024 and when I needed to make a change on my reservation the customer service agent lied to me costing me $700+ dollars. When my flight was rebooked I was charged twice for my bags and seats. When I tried to fix this mistake customer service gave me the run around and eventually hang up on me. I filled 3 online complaints and never had my issue resolved. Called again and finally got someone who did not hang up on me. However, he told me he would charge me one 45 euro fee to get my $700 back and then charged me the fee 4 times (180 euros). I have now filed 2 further online complaints to get my money back on unfair fees and still no response. I started this process in April of 2023. Don’t ever book with this airline.

Not Verified | Terrible! Never flying TAP again. Customer service reps at the front desk are terrible and completely unfair. Representative at the front desk did not allow me to pass through with my carryon and made me check my bag. However, a-couple right after me has the same size carryon, slightly bigger actually and allowed them to pass without checking their carryon. They were Portuguese and was all smiles vs me, not Portuguese and did not speak any Portuguese. Extremely arrogant, rude and major attitude. I asked for manager and she said there is no manager. What kind of airline doesn’t have a manager? I will pay whatever additional amount to not fly TAP ever again.

Not Verified |  Where can I start. From the rep changing our seats and separating our group to wet floor on the plane to rude employees at Lisbon airport, nothing on this airline is good. Incredibly horrible. Absolutely worthless.

Not Verified | I have never flown TAP before and never will again. It was literally the most disorganized airline and airport. Last minute everything. Bags that complied with size and weight at check in were removed at the gate holding up the line. People were not pulled aside to do this, everyone in line had to wait while baggage was tagged. The Portugal airport was worse. We had a connecting flight and still had to go through security with 300 other people in the snake lines. So many people were jumping the lines security had to be called. Connectors should be rerouted to their next gate. At the gate was another line to show passports again, then there was a gate change and once again; another line of waiting customers. Then an hour wait on the tarmac for clearance! Food was horrible and unidentified, I had no idea what I was served. I did get a free glass of wine and the duty free area was clean and comfortable. I have wanted to visit Portugal but this has changed my mind!