TAME

Not Verified | Guayaquil to Ft Lauderdale. We had a flight on April 6th for $258, twice what it should be. Just got a notice that the rate which was guaranteed with no additional costs is now $508 - $1000 to go to Ft Lauderdale which JetBlue would charge $128 x 2 $256. Do not fly this airline, they are a ripoff company.

✅ Trip Verified | Do not fly with this company. I booked a flight from Lago Agrio to Quito for the morning of March 6. From Quito, I had connecting flights to Panama and then to Los Angeles, leaving at 2pm. On March 3rd, while I was on a bus into Lago Agrio, Tame alerted me that my flight had been rescheduled for 5pm, which meant I could not catch my connecting flights. I spent half of my stay trying to get hold of someone at the company to see about rescheduling or arranging a refund, but never succeeded. No one ever picked up the phone or returned my messages. I also talked to Priceline, and they could not reach the company either. Instead, I reluctantly cut my visit short, and took an overnight bus back to Quito to catch my remaining flights. At the airport, I spoke to the Tame desk, who told me they could not work with me, and gave me an email address. The email address doesn't work. Priceline filed a refund request on my behalf, which Tame has denied. Tame is not an airline company, it is a racket. Avoid them at all costs.

✅ Trip Verified | Lago Agrio to Quito. Cancelled my fight without any kind of inform. I Send a dozen of emails, requested the refund of the cancellation. Nothing happened. even there is not a automatically reply. I asked the stuff of TAME at Quito airport twice, first time, they told me they can do nothing about that, advised me to go to their office in Quito. Second time, they ask me leave the email address, of course, still nothing happened. I visited many places of the world, I absolutely sure about that, TAME is the worst airline I have ever seen.

✅ Trip Verified | Ft Lauderdale to Guayaquil. First time flying with TAME. Our flight was delayed an hour. Upon landing in Guayaquil for my two week vacation, TAME informed me they had left my one suitcase with all of my things in it in Ft. Lauderdale due to the other passengers having too much luggage. Other people got to bring 7 and 8 huge suitcases, but my 30 lb tiny suitcase with everything I needed in it to enjoy my vacation was left behind. They said I could spend $100 on things I needed to replace from my bag and they would reimburse me as long as I kept my receipts and uploaded them to the customer complaint form online. I spent $100 on clothes and toiletries to last me until my suitcase would arrive two days later (clothing is expensive in Ecuador). At the end of my two week trip, when I got access to a scanner and wifi to upload my receipts, they told me I was supposed to submit the receipts before my suitcase arrived 48 hours later? Now they will not contact me back and I never got my money back for their mistak even though they said they would reimburse me.

✅ Trip Verified | TAME cancelled our flight out of the Amazon (we had an international flight to make) and did not tell us - even the call centre kept insisting the flight was scheduled (our accommodation found out it wasn't, strange our accommodation knew more than the call centre team!). Eventually TAME admitted they cancelled the flight and couldn't put us on the next flight automatically - we had to travel for many hours by boat to the airport to try and get one of the last seats on the only flight running that day. No apology, no communication - would never fly with TAME again, wouldn't rely on them whatsoever in the future.

✅ Trip Verified | San Cristobal to Quito via Guayaquil. The worst flight and customer service. Dont fly with Tame because the rates for the tickets are not what they say you could be charge more in the counter. We booked a promotional price to Galapagos from Quito, a complete scam. On the way there no one mentioned any extra fees, however when we were checking in to come back from San Cristobal, oh surprise there was an extra charge which was never discussed when we bought the tickets. The response we got from the person in the counter was “well is only 150 dollars more you are American you have the money” what type of reaponse is that. She just laughed at us and said that there was nothing she could do, she even said that when she goes to the US she pays more for a ticket, which is even more annoying since it has nothing to do with our issue. So at the end our options were or to pay or to miss our flight. When I asked for a customer service number she said is sunday no one works anyway. We were forced to pay the extra fee in cash since they dont accept credit cards either, at least we demanded to have a receipt otherwise who gets that money? Never again we will fly with this scamming airline.

✅ Trip Verified | Quito to Lima. Absolutely worst Customer experience / service I have faced with any airline globally! Not only did they cancel our flights, but then demanded we send 8+ documents to them, justifying why we want a refund, including a signed letter from us?! This is absolutely appalling service, given that the majority of airlines around the world would give you an automatic refund if they cancel your flight. To top if off, I spent over an hour trying to contact customer service about the issue and when I finally go through, their only response was "there is nothing I can do, you need to deal with the refund team" who conveniently don't have a contact number. Shocking - won't ever book with TAME again..

Not Verified | I booked a flight with Tame from Quito to Bogota, it was 07.00 in the morning, a month later my agency told me that flight time has changed, they changed from 07.00 to 21.00. new time was not acceptable for me. Just because it was early flight I chose it and paid more than other airlines. So i asked my agency to cancel the flight and get a refund. 2 Months later they made refund and i got half price of what I paid. The reason was I cancelled the flight and they deduct cancellation fee. Thats a real scam. You cannot change time more than 12 hours and ask me accept it.

✅ Trip Verified | Guayaguil to San Cristobal. Booking TAME flights is the worst scam ever. When you book flights there is no information about a extra fee for non-Ecuadorian citizens which they charge in the check-in. This is happening everyday but still they act like it's a surprise in the airport. We had to pay 300 us dollars extra per person to get in to the flight.

✅ Trip Verified | Guayaquil to Baltra. I wish to say a few positive words to review my trip to Galapagos with this nice airline, which proved to be punctual, reliable and with great customer service. I had to anticipate my return flight from Baltra to Guayaquil so I decided to call the customer service on their international line. I was a bit scared as, reding the previous reviews, I was expecting the worse. Actually, the customer assistant on the phone not only spoke perfect English but also managed to help me with the change easily and at no additional cost. In few minutes the new ticket was delivered to my email, together with all the information regarding the entrance requirements to Galapagos. The whole check-in/boarding process was easy and quite fast both ways, and departure and arrival time perfectly punctual. The plane was probably a bit out-of-date but the crew and the pilots did their best to make the flight as pleasant as possible. Drinks and a snack were served during both flights and we got lots of announcements from the cockpit. Smooth takeoff and landing completed the journeys, so overall a nice experience and nothing to complain. I have to say that I travelled much better than with other airline companies.