✅ Verified Review
| Without notification, my flight from Cuenca to Quito was cancelled. Not only that, but the scenario at the airport was chaos. Although there were partitions available, they were not being used, so, instead of waiting in line, there was a crush of people pushing and arguing at the counter. There should have been an agent on the outside, organizing and prioritizing those with connecting flights, but there was not. It was mob rule. After waiting and waiting to get to the front, I finally talked to someone, and told him I had an international connection to make in Quito. After waiting and waiting again, while others pushed ahead, yelled, and so on, I finally talked to the next agent. I also told this agent I had a connecting flight. We were finally taken by bus from Cuenca to Guayaquil, a 3.5 hour ride through the mountains. I bought a flight because I did not want to take a bus, but ended up in a bus, and the flight they assigned me to did not arrive in Quito on time for my connecting flight. The TAME agents offered absolutely no compensation, saying that they were only responsible for getting me to Quito. At that point they claimed that the flight from Cuenca had been cancelled due to weather, but it was calm and sunny in Cuenca that morning. I told them that I still could have arrived on time had the scene in Cuenca been organized, and people given priority depending on their connections, but this did not matter either. I had to miss my hotel in Lima, spend the night in the airport, and take a 4 am flight out, which I had to pay another $300 for. I will never fly TAME again, and suggest you don't either.