Tame Línea Aérea Del Ecuador

The TAME flight had a cancellation, and departed late from JFK. They announced that were sending us to a hotel at Quito since we were losing the connection, they rejected to stay in NYC instead? When we arrived to Quito, after having 9 hours to arrange our stay, they sent us to a small hotel without confirming to the hotel. Therefore, we did not fit all, the hotel was very humble, and were not prepared to give us dinner. There were no supervisor responsible and nobody to talk with. Awful experience.

New York JFK to Quito. My grandson and I upgraded at JFK to business class for $200 per person. We got next to nothing for the extra money. The seats were very comfortable and the cabin spacious. But service was almost non-existent. We were served the same breakfast as in coach in the same plastic containers with the same plastic utensils. And that was it, there was no follow up service with coffee, juice, etc, let alone alcohol. There was also no inflight entertainment. Our bags were tagged as priority, but were almost the last on the carousel at Quito,