Tame Línea Aérea Del Ecuador

Not Verified | In January 2018 Tame canceled our flight from Quito to Lago Agrio with short notice. They offered us a flight 24 hours later which did not suit our itinerary into the rain forest. Tame was notified about this. In order to repay we had to send copies of payment with credit card, copy of credit card, copy of passport, copies of tickets, etc! We did this twice electronically and once with surface post. Since this was done, no contact with the airline and no money. Be careful!

✅ Trip Verified | Galapagos to Quito. The worst airline ever. We had to pay $300 more for the ticket at Galapagos because we were not a Ecuadorian citizen. All the international travelers had to pay extra. The police were involved but they didn't do anything. Customers service is terrible and nobody wants to talk to you in English.

✅ Trip Verified | Cuenca to Quito. Second flight cancelled in the space of a week after checking in at the airport. First one resulted in a 3 hour delay after re-routing from Guyaquil to Cuenca via Quito. This one is an 8 hour delay, leaving us no choice but to remain in Cuenca airport. Just an 8-dollar lunch voucher offered as compensation. Staff were friendly but information given was haphazard. Seats on other flights have been old and ragged, food very poor. Would avoid if you can find another carrier.

✅ Verified Review | Quito to Galápagos Islands and return to Guayaquil. First leg UIO-GPS was with a stop in GYE to collect more passengers there was an hour delay announcements were made only in Spanish but when I asked I was informed anyway. A short hop to GYE and short stop there and then 2 hrs to GPS both legs were on an older version of A320 no inflight entertainment but I wasn’t expecting as it’s domestic and not really long flights besides I was enjoying the scenery from the window. Their inflight magazine is also only in Spanish which is strange being an Int’l airline and a lot of tourists come to visit. Ground staff in both UIO and GPS were very helpful and cheerful and when I asked for seats with extra leg room I was offered first seat in Economy on both flights. Crew on board doing their jobs but weren’t very enthusiastic but polite and helpful. A sandwich and a coffee were offered which was a sufficient snack. Crew constantly talk to me in Spanish, a language that I don’t speak. Return flight to GYE was on time and arrived on time to catch my Int’l connection to AMS. Luggage was delivered quickly and no hassle for connecting from domestic to Int’l at GYE even if it’s with a different airline. I was really surprised with the good service all in all and worth what I paid. Just planes are old and need renovation. Toilets were kept clean all the time. Will recommend it for future if I go to Ecuador again.

✅ Verified Review | Guayaquil to Quito. Well all went wrong. 3 hours late, a short fly of 30 minutes. Anarchic system, my seat is occupied, changed 3 times in the plane. Pre-boarding all at the same time.

New York to Guayaquil with Tame. They only have one plane for this route. The same plane you take going is the same one that returns every day. The seats are old and dirty. Some have tears on the seat cushions. When you sit on them you feel the frame hitting your back. It looks decent on the outside but the inside is poor. The entertainment system does not work. They did not serve food for 3 hrs. We had taken food for our 7 year old daughter but did not bring a fork. when I asked for a fork I was told they could not give me one because it would render another passengers tray incomplete. All the trays were accounted for already and they had the exact number for all. The flight attendants are not very friendly. You are better off taking LAN. You get what you pay for.

The TAME flight had a cancellation, and departed late from JFK. They announced that were sending us to a hotel at Quito since we were losing the connection, they rejected to stay in NYC instead? When we arrived to Quito, after having 9 hours to arrange our stay, they sent us to a small hotel without confirming to the hotel. Therefore, we did not fit all, the hotel was very humble, and were not prepared to give us dinner. There were no supervisor responsible and nobody to talk with. Awful experience.

New York JFK to Quito. My grandson and I upgraded at JFK to business class for $200 per person. We got next to nothing for the extra money. The seats were very comfortable and the cabin spacious. But service was almost non-existent. We were served the same breakfast as in coach in the same plastic containers with the same plastic utensils. And that was it, there was no follow up service with coffee, juice, etc, let alone alcohol. There was also no inflight entertainment. Our bags were tagged as priority, but were almost the last on the carousel at Quito,