✅ Trip Verified
| Quito to Manta. My Wife and I were going to go from Florida to Quito on another airline, and we booked our flights with Tame from Quito to Manta and back to Quito. We had something happen in our personal lives and had to cancel our trip. The biggest issue we had was with Tame. The tickets are 100% non-refundable, and you can't get any credit. We are having an emergency right now and we're just looking to reschedule our trip another time when we can sit and think about planning the dates. Since we can't get a credit, we're forced to pay a fee ($30+ per person) and also immediately choose other dates NOW, which as I said, is not convenient for us at the moment. The only other option is to just lose all the money we paid. They told us we can choose the new dates up to one year after our original flight dates. We settled on dates in June 2020 and called back to reschedule. Then they told us we only have until the date of PURCHASE (May 15th), not the date of our original flight. So we had to hang up and rethink all the dates again. We called back again, then they said "the system" won't let us fly that week, we have to fly before May 5th. We don't want to fly at that time, so we call again later after we picked new dates for the third time, in Nov 2019. We call back to reschedule to Nov and now they say we have to pay an additional $110+ in addition to the $250 that we already paid for the first flight. We are looking online and the ticket prices are cheaper than what we originally paid, so why are we having to pay extra, on top of the $30+ per person fees? They can't explain it. So we're being forced to pick dates NOW, which we are not really ready to do, to pick dates we don't want, because they just won't allow us to fly next June, and pay $360+ total for these dates. We decided to just lose everything we paid and learn the lesson to never fly with Tame. We're going to pick the dates we wanted in June 2020, and pay full price with Copa or Avianca instead of dealing with Tame anymore. We also will be be letting all our family still living in Ecuador of our issues with Tame. We fly our parents from Manta to Florida several times a year for the last 5 years, so I hope they enjoy the $250 they got from us, because that is the last.