TAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 226 reviews
5/10
3 star Skytrax Rating
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4/10

TAM Airlines customer review

(Brazil)

GRU-LHR-GRU B777-300ER. I wouldn't recommend flying international with TAM. Me and my wife we had an awful experience during the 13 hours flying to LHR. The seats were narrow and thin. The seat ahead of us were almost in our noses when reclined. We couldn't sleep nor rest for the entire trip. The food were not so bad cabin crew were OK.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

TAM Airlines customer review

(United Kingdom)

LHR-GRU-LHR and what an experience. Only advice to others who already have a ticket or no option but to fly with TAM is take a large packed lunch including drinks with you take as much personal entertainment stuff as you can do not expect to make any connecting flights learn Portuguese before you go if you have rugby scrum experience this may prove useful. I was delayed by 17 hours so maybe I'm a bit jaded. Would I fly with them again? Never in a million years.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

TAM Airlines customer review

(United Kingdom)

FRA-GRU-FLN. I had chosen seats via the TAM call centre in advance and they showed on my booking online but for some reason on check-in the system had allocated totally different seats which irritated me. Boarding in Frankfurt for GRU was chaotic with different groups being called at the same time. Seats onboard have a footrest which folds up meaning if raised it sticks into my shins but when dropped it is too high for me to put my feet on. Departed on time and soon dinner was served. No menu choice - a small salad a roll and a small pasta box. Not really enough for 12 hours. One drink was served then rubbish cleared away lights dimmed for the night and the crew vanished. It was only about 10.30 European time. The only drinks available were glasses of bottled water so if you fancied a nightcap or something else it was hard luck. AVOD is average but there was enough to keep me entertained. Breakfast was a reconstituted ham and gouda panini with some fruit and a tiny polystyrene cup of coffee. Horrible. Swift transfers at GRU with an uneventful flight to Florianopolis on a modern and clean 320. In future I will not fly TAM to Brasil I will opt for one of the European carriers as TAM is now too basic when I can pay a similar amount and have a much better journey with another airline.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

TAM Airlines customer review

(United Kingdom)

LHR-GRU-EZE-LHR. Polite and efficient ground handling. New B777 with AVOD. Hard working helpful crew who seem to enjoy the job. Food standard airline and small quantity. On time flights and easy transfers at GRU.
Seat TypeEconomy Class
Value For Money 12345
yes
na

TAM Airlines customer review

(United States)

Six passengers from New York to Brazil to Buenos Aires. Terrible experience. Return flight cancelled less than one week before we left the United States with no notice from the airline. The only reason we knew about the cancellation was because we were checking the reservation on-line. Cancellation caused our trip to be cut short by one full day. On the outbound flight there was a 3 hour delay - not weather related - that caused us to miss our connection. Had to spend the night at the airport. Lost another day of our trip. Customer service could not be worse. Desperation is the only reason one should fly this airline. Never again.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

TAM Airlines customer review

(Brazil)

FOR-GIG return. Seating and food about par for a domestic flight in the US though we did get small snacks and a tiny non-descript sandwich. Customer service reps at GIG did work hard to correct a dropped reservation caused by the other airline (US Airways). I'd rate TAM about equal to Gol. All about equally overpriced.
Seat TypeEconomy Class
Value For Money 12345
yes