Last February I tried to fly from Salvador to Lima. The flight from Salvador left on time; had a stopover in Vitoria - plane was defective and did not start for 3 hours! I missed the connection in Sao Paulo. Had to wait 5 hours for the luggage. Nobody at TAM gave any passengers any help - not to talk about a hotel voucher. I gave up and flew back to Salvador. This year in January we tried to fly to Cartagena Colombia. Same story; the flight left so late that we got stranded (again) in Vitoria. Took 6 hours to get a voucher for an absolutely lousy hotel. On the flight back from Cartagena the connection was a bit tight but so far OK. When we arrived at the TAM check in counter one hour before the start; TAM personnel was cleaning up and leaving. Refused to check us in said we were 1 minute late. Refused also to book us for the next day. They asked us to come the next day 4 hours before the start what we did. They had us wait 3 hours at the counter until they finally gave us 2 coach seats (we had paid business) - then they told us to rush to the gate. When we arrived there; the plane was 1 hour delayed and there were at least 30 empty seats in the plane! In the internet they present their business class with fantastic seats etc. In reality the business class seats that they offer on the 6 hr trip to Bogota are lousy narrow and do even not have a feet rest.