TAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 226 reviews
5/10
3 star Skytrax Rating
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6/10

TAM Airlines customer review

(United Kingdom)

LHR-GRU-EZE return economy class experience was mediocre. Inflight entertainment is okay cabin staff polite but nothing special and seat space was a bit tight. Some of the flights were delayed up to 1hr. Overall a mediocre experience but the ticket was cheaper than competitors - hence the choice.
Seat TypeEconomy Class
Value For Money 12345
yes
na

TAM Airlines customer review

(Brazil)

Last February I tried to fly from Salvador to Lima. The flight from Salvador left on time; had a stopover in Vitoria - plane was defective and did not start for 3 hours! I missed the connection in Sao Paulo. Had to wait 5 hours for the luggage. Nobody at TAM gave any passengers any help - not to talk about a hotel voucher. I gave up and flew back to Salvador. This year in January we tried to fly to Cartagena Colombia. Same story; the flight left so late that we got stranded (again) in Vitoria. Took 6 hours to get a voucher for an absolutely lousy hotel. On the flight back from Cartagena the connection was a bit tight but so far OK. When we arrived at the TAM check in counter one hour before the start; TAM personnel was cleaning up and leaving. Refused to check us in said we were 1 minute late. Refused also to book us for the next day. They asked us to come the next day 4 hours before the start what we did. They had us wait 3 hours at the counter until they finally gave us 2 coach seats (we had paid business) - then they told us to rush to the gate. When we arrived there; the plane was 1 hour delayed and there were at least 30 empty seats in the plane! In the internet they present their business class with fantastic seats etc. In reality the business class seats that they offer on the 6 hr trip to Bogota are lousy narrow and do even not have a feet rest.
Seat TypeBusiness Class
Value For Money 12345
no
4/10

TAM Airlines customer review

(Brazil)

FOR-GRU. Efficient flight adequate if limited seating space and the now-common tiny ham and cheese sandwich (at least it and drinks were free). Crew was efficient enough until we landed but then things sort of fell apart. When the plane briefly stopped taxiing still far from the gate many people stood up to get their bags to get in line and be among the first to disembark. When the plane continued moving with many people still standing in the aisle crew did nothing. Did not even make an announcement over the public address system. When we disembarked to busses to go to our gate airline personnel disappeared for a while. People continued to push onto the first bus in line. All in all an appalling inattentiveness to safety.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

TAM Airlines customer review

(Brazil)

Staff in GRU airport very arrogant and rude. I had to wait 30 minutes on check in. I had bought the tickets with assigned seats in the internet but somehow I was given other seats. As a Star Gold I went to the business class lounge with is located in the terminal 1 - the check in is in the terminal 2 of course nobody tells you that. Lounge crowded and very simple. Inflight meal is a joke just a sandwich. IFE with just a few movies and old ones at that. How come Star Alliance let them in?
Seat TypeEconomy Class
Value For Money 12345
no
3/10

TAM Airlines customer review

(Brazil)

Extremely disorganized in check-in and boarding. I made a web-check-in with a connection and printed my boarding pass at home. The first flight worked perfectly well the second I boarded normally and on the plane my seat had been booked to another passenger. The staff took more than 20 minutes to sort out another seat which included referring me to a seat already taken with the passenger in the bathroom. And some of the staff on board did not even know that the airline had web-check-in with home-printed boarding passes doubting the validity of my boarding pass. Seats are very cramped. Ground staff do not have a pro-active and helpful attitude. If you have a problem they tell you to sort it out yourself and if they have a problem they'll try and put the blame on you. Bad experiences. If you have a choice avoid.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

TAM Airlines customer review

(France)

Sao Paolo-Fortaleza-Porto Alegre and refused to fly them on two more sectors. Chose GOL instead. Staff on the ground are indifferent and hardly speak English. One bag did not arrive and I had to wait for two hours before I got assistance. Inflight service is a disgrace. We decided to fly Gol an airline that reflected the true spirit of Brazilian hospitality. Good seats friendly crew fluent in languages. Tam never again not even for free.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

TAM Airlines customer review

(Netherlands)

Sao Paulo International airport it was hard to find english speaking staff. Sao Paulo - Manaus more than 3 hrs flight told we get a hot meal - it was a tasteless sandwich. The entire business class was crowded with staff they were still having drinks during and after landing. Very arrogant attitude. Manaus- Belem: flight was canceled. We had to queue for almost 90 minutes. No english speaking staff and three different versions were given why the flight was canceled. Belem- Fortaleza birds in the engine during stopover in Sao Luis : No english explanation. Despite having Germans Italians and French passengers. It took us almost 4 hours to leave the airport. Hotel was a disgrace. Had to wait for two hours before meals were served. Some meals were not available. Fortaleza - Salvador I asked the steward why the pilot doesn't make announcements in English : I am sorry sir the captain is Japanese maybe he doesn't speak English. How did TAM enter Star Alliance?
Seat TypeEconomy Class
Value For Money 12345
no
2/10

TAM Airlines customer review

(United Kingdom)

Sao Paulo GRU to London LHR Economy B777-300. There were a few films I would like to have watched but the audio in my seat 45G wasn't working. The crew said it was a fault with the aircraft and nothing could be done. Two hours into the flight the water systems in the toilets failed so the crew provided bottled water - but one toilet was completely out of action which caused huge queues down the aisles. The crew on this flight were cheerful but I will not fly TAM international by choice again.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

TAM Airlines customer review

(Austria)

GRU-NAT REC-GIG and GRU-CDG. Onboard experience so-so on domestic flights meal OK crew serving two rounds of drinks at 3hrs flight time completely unsmiling rude to passengers - they hate their jobs and make you feel it. On the longhaul fake smiles but rushed service then crew disappear to the galleys. Extremely disorderly cabin passengers disputing over reclined seats (as others have posted they do recline right up to your nose) throwing trash everywhere safety rules (such as open shades for landing) ignored - crew absent or indifferent. Flights not more than one hour delayed. Ground handling OK when you have Star gold as practically no lines but staff indifferent and unsmiling (one exception at domestic baggage drop GRU to be fair) do not bother to ask if assigned seats are ok forgot priority tag to on GRU-CDG leg - they want you out of the way quickly and make you feel it. Worst part is customer service : I tried to credit mileage for the long haul on TAM FF did not work online form it states I need to fax a copy of the boarding pass to Brazil as check in was done "with another airline" (checked in at GRU for a TAM flight on TAM metal). Also and worse I have been trying to get refunds for the tickets of one member of our party that chose not to travel since November no answer and when you call there is always some one else responsible - they do not care about you and make you feel it. All in all a horrible mess of an airline possibly acceptable for domestic flights without connections if fares are cheap. For longhaul never again.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

TAM Airlines customer review

(Uruguay)

ASU-EZE in A320. The seats were narrow poor legroom. Entertainment was Ok magazines and Headphones with good music. The cabin crew service was good always with a smile. Food service was good for a 2 hour flight with a snack and drinks.
Seat TypeEconomy Class
Value For Money 12345
yes