TAG Airlines

Not Verified | Awful airline. Tried to charge us over $200 USD for extra weight, and we negotiated down to $175 - still unreal expensive. We will NEVER fly this airline again, and we will advise our friends and family also against flying TAG.

✅ Trip Verified |  There were no other options for me to fly from Guatemala City to Belize City, so I had to book with TAG. Flight times changed multiple times. Luckily I was notified by Trip.com so I didn't miss my flight. Flight from Guatemala to Belize, plane was only 1/3 full. Chose seat 10A when I checked in online, was given seat 14A when they printed my boarding pass. Had to walk on the tarmac to enter the plane. Small plane, narrow seats, but the arm rests did have a hidden button to lift them up and out of the way. Flight attendant was friendly and professional. Got a kids juice box as my beverage! But the flight was less than an hour, so I guess that's fair. Flight from Belize to Guatemala, minor flight time change. The desk was Tropic Air with a small sign for TAG that is barely noticeable. The Belizean desk attendant was very helpful to me with the Guatemalan forms that had to be filled out on my phone by scanning a QR code. Plane boarded late. No signage at airport to indicate it was TAG. Had to walk all the way across the entire airport outside in the sun to get to our plane, which was parked way out on the tarmac. I was given the exit row seat and I asked to be moved, which they did once all passengers had taken their seats. Flight attendant was on her phone during takeoff and landing. Got a full bottle of water for my beverage. My arm rest was broken and a sharp piece of metal was poking my leg. The price of my ticket was ridiculously high for a one-hour flight. I think TAG has the monopoly on this route (GUA - BZE) so they can charge what they want.

✅ Trip Verified | I've flown with airlines globally, but my experience with TAG Airlines in Guatemala was extremely disappointing. The staff attitude was rude and unprofessional. It felt like a scam, especially with their baggage policy - charging $3 per extra pound is exorbitant, considering their bags already weigh close to 20 pounds empty. This can add up to more than the cost of the flight itself, which is outrageous for travelers. I strongly advise against flying with TAG Airline. There are far better options available with more reasonable policies and better customer service. Do yourself a favor and choose a different airline. The negative reviews for TAG Airline are justified, and I hope my experience can help others make a more informed choice.

✅ Trip Verified | Terrible experience. They changed our departure time three times, all three changes were in a period of one day. We arrived at the airport and after having spent five hours waiting, they told us that the flight was canceled at 12 at night and they scheduled the flight for us until 1 in the afternoon of the next day (which ended up leaving at 2:15), They transferred us to a hotel near the airport (low quality and even unsafe). Due to the cancellation of the flight, I missed the other flight I had with them the next day and they did not take care of anything, they do not refund you and if you did not pay the plus fare, they do not give you the option to reschedule the flight for another day. Do not schedule flights with them, there are other alternatives to make the trip Guatemala - El Salvador, which are better.

Not Verified | Worst airline I have ever flown and will never fly again with TAG Airlines. No office at airport and no attendants to help. Delayed at least 2hrs and had to stand at counter to wait for their attendants to show up.

✅ Trip Verified | Do not book with this company. If you have to fly, check other airlines and otherwise go by bus. They ruined our holiday with cancelling the flight each time. First on Saturday, rescheduled to Sunday, cancelled again (all a few hours before) and they offer a flight a few days later. Unacceptable and that one won’t 100% sure not fly as well. They don’t give a reason why, only a phone number that you should call. When you do, they disconnect the line the whole time or do not even pick up. Horrible corrupted company.

✅ Trip Verified | Our flight was scheduled to leave at 9:10AM. We arrived at 8:10AM and the attendant told us they had already closed the computer terminal and couldn’t print our boarding tickets (3 people). I asked them to put us in the next flight. They told me they couldn’t do it because I bought the tickets via Booking.com. That I had to buy new tickets. Which I ended up doing because We had reservations at Flores, for Tikal and hotel reservations. They even made pay a higher price than with Booking.com. It was an ordeal because , the new tickets, I had to buy them through a phone call because they many staff working told me they couldn’t help me. What Tag airline did was a robbery.

✅ Trip Verified | Cancun to Guatemala. Decent flight of 1:15 hour. Nothing special, all went well except for a delay of 4 hours. Flight attendant was friendly.

✅ Trip Verified | Flight to Cancun was excellent. I love the jet prop Saab 340. Flight personnel very unprofessional. Never any information from the pilot. Elevation, weather etc. No service. Just water. The return flight was terrible. We departed 21 Oct at 23.00 instead of 14.10. Little information from TAG. Only gave us water. We didn't arrive in Guatemala City, instead they landed in Flores at 01.00, 22 Oct, and put us up in a hotel. We departed 22 Oct at 08.00, arriving in Guatemala City at 09.00. The entire experience was 19 hours, instead of 2 hrs 10 min. On landing in Guate City we were promised a free return flight to Cancun. But they didn't explain how to receive it. I'm sure they don't want us to go through the red tape to claim it. I chose TAG instead of conventional Volaris A320 jet because I wanted a bit of adventure? The departure from Cancun was set as 14.10. I arrived at the gate coming from Valladolid 40 min. before boarding. Perfect timing? TAG first posted a 30 delay departure, and then endlessly extended it on the board, without speaking to the waiting passengers. Finally TAG said, the plane had been hit by lightening and they are sending a replacement plane and departure was set for 20.00. I don't believe it was lightening, I suspect it was equipment failure. We should come to the gate at 19.30. I sat and waited at the gate for an hour becoming thoroughly chilled by the AC and then decided to take the 30 min. ADO bus back to the terminal downtown and look for a pleasant restaurant. Good choice. When I returned to the gate the German group of four were surprised to learn that a passenger can leave the terminal and return. They were jealous. Departure was repeatedly pushed forward and we confronted the timid man at the gate and he told us, 'Oh, the replacement plane is on the way. Be here soon'. Airlines always lie to passengers. We were then told we would depart at 22.00, landing at Guate 23.00 local time. (2 hr flight, and one hr time change.) That didn't happen either. Then they began moving departure forward 10 minutes each 10 minutes. The plane arrived and we departed at 23.00, set to arrive 24.00 Guate time. I put in earplugs to shield the rattle of the Saab 340 and slept soundly awakening to the plane touching down. "This doesn't look like Guate airport." The pilot landed at the wrong airport? No. Bad fog at Guate and inadequate radar, so we landed at Flores Guatemala at 01.00 and it then took them 1.5 hrs to get us to a hotel. I slept from 02.30 to 06.00, feeling quite good. Many passengers were angry. We had only been given water once all these hours, and no food, and little information. Two brave Guatemala men stood and berated the TAG staff. I jumped in and said, "What do we want? A hotel room immediately, and a full refund of our tickets." Silence. We departed Flores at 08.00 for Guate and the flight was fine. Weather good. I've written TAG asking how I can receive my free rt ticket to Cancun. No reply.

✅ Trip Verified | A Saab340 plane in good condition, both flights were on time. Quick check-in at airport. There was no service on the 1 hour flight. No e-check in. Very friendly staff and crew