TAAG Angola Airlines

✅ Trip Verified | Booked flight through GotoGate. TAAG (Air Angola) cancelled flight and offered a refund or change of flight. I was unable to travel on the alternative dates, so requested the refund option. According to GotoGate, TAAG did not process the refund. I waited 5 months. I followed up with TAAG and GotoGate repeatedly, including visiting TAAG's offices. I ended up claiming the money back through my bank. This took a many hours of following up. TAAG blamed GotoGate and GotoGate blamed TAAG. The flight itself was awful. Angola airport is terrible. Very basic facilities, it was very hot in the terminal. The planes were very dirty and old, with no inflight entertainment. I am normally happy with basic travel, but this was not worth the money. Two lessons learnt: 1) Don't fly with TAAG again. 2) Always book directly with the airline

✅ Trip Verified | I recently had the "pleasure" of flying with TAAG, the Angolan airline that makes you wonder if time actually exists. Seriously, their flights are so delayed that you could have time to write a novel or learn a new language while waiting for your plane to finally take off. And don't even get me started on their customer service. When my return flight was delayed by more than 7 hours, I knew I would miss my connecting flight in Luanda. But did TAAG care? Not one bit. They wouldn't refund my ticket even though I didn't even take the flight to Luanda because I knew I would be stranded there without a visa to enter the country. But hey, at least their ticket prices are high enough to make you think you're flying with a premium airline, right? Wrong. In fact, after flying with TAAG even Ryanair would feel like a premium airline. In all seriousness, if you're looking for an airline that doesn't value your time or money, then go ahead and fly with TAAG. Otherwise, save yourself the hassle and choose a different airline for your next trip.

✅ Trip Verified | I have never seen anything like the plane that we flew from Luanda to Cape Town in. It was filthy to the extreme, the seats were grimy and threadbare and broken, the footrests were broken as were the armrests. The bathrooms had no hand towels and could not have been cleaned in weeks. It was actually quite unbelievable how a plane was allowed to fly in that state is quite beyond me. The cabin staff just did not seem to care. The plane was also full.

✅ Trip Verified | I flew from Luanda Angola to Lisbon with my two daughters aged 17 and 5 yrs. We had three hand luggage all of the same size when we got into the when we got into the plane. Two of our hand luggage could not fit in the overhead luggage rack and thus the cabin crew took the bags to the check in luggage despite my protests that the luggage was not labeled and that I was in transit to the UK. When i reached Lisbon i tried to reason with TAP air officials for me to get my hand luggage from the belt to no avail until I left Lisbon for London. As a result my two hand luggage remained at Lisbon Airport. I need assistance to trace and return the two bags to me.

✅ Trip Verified | In January 2023, I was originally supposed to go to Cape Town with Taag via Luanda. When checking in, I had the problem that I had to confirm that I had a yellow fever vaccination. Since I couldn't do that, I contacted the airline. She told me that I really need one. So I had to cancel my flight a few hours before departure and book a new flight and now have 809 euros + 350 euros additional costs. Ultimately, after IATA and the Embassy of South Africa, I wouldn't have needed one. The contact runs via Whats App, which is more than catastrophic. The embassy from Angola has also been blazing with absolute ignorance for the past 3 weeks. I would definitely not fly with them again and I can really advise everyone against this airline. Im Januar 2023 sollte es für mich ursprünglich mit Taag über Luanda nach Cape Town gehen. Beim Einchecken hatte ich das Problem, dass ich bestätigen musste, dass ich über eine Gelbfieberimpfung verfüge. Da ich das nicht konnte, habe ich mich mit der Airline in Verbindung gesetzt. Diese gab mir gegenüber an, dass ich wirklich eine benötige. Ich musste also ein paar Stunden vor Abflug meinen Flug stornieren und einen neuen Flug buchen und habe nun 809 Euro + 350 Euro Mehrkosten. Letztendlich hätte ich aber nach IATA und der Botschaft von Südafrika doch keine gebraucht. Der Kontakt läuft über Whats App, was mehr als katastrophal ist. Auch die Botschaft von Angola glänzt seit 3 Wochen mit absoluter Ignoranz. Ich würde auf keinen Fall mehr mit denen fliegen und kann jedem wirklich dringend von dieser Fluggesellschaft abraten.

✅ Trip Verified | My family flew from Jo'burg to Sao Paolo via Luanda during Dec '22/Jan '23. We were nervous to fly after reading all the bad reviews, but really it was great. Going this route was shorter and a lot cheaper than the available alternatives. All the flights departed on time and arrived on time. Check in, etc. was smooth. We used their Whatsapp enquiry service at some point and got a fairly prompt response. Food was fine (though no veg option), service was fine, Luanda airport was fine (great coffee!). There is no entertainment on most flights (bring a book!), but we had absolutely no problems during any of the flights (six flights in total between different family members).

✅ Trip Verified | Terrible booking management service, horrible airport, bad airconditioned flight. This is the worst airline I have ever flown. I had to change my flights to a week later and after contacting the airline by phone, Whatsapp, Messenger, Instagram and Email, nobody helped me for 4 days. When someone eventually decided to assist me then they keep on requesting information that i had sent them more than 5 times within the same chat/conversation. Then continued to tell me this was my error when after i made the payment to change my flight through TAAGs online platform, an error page popped up and i heard nothing else in return. The airline took my money and I heard nothing back from them. Tthe aircraft was incredibly stuffy and hot and the airconditioning did not work. Will never be flying this airline again after my return flight. Absolute disappointment and definitely not worth the little money you save compared to other airlines.

✅ Trip Verified | I booked a ticket for November, and in October they had a pilot strike. I decided to cancel the flight at the time and rebook it be on a different airline, and what followed was an entire month of trying to reach them via phone, email and finally Whatsapp messenger. The phone call center assured me that I would be refunded for my ticket and to email an address that always returned the messages; the email never responded; the Whatsapp usually responded hours late and didn't give me a chance to respond. Finally on November 3, just nine days before my flight, they cancelled via WhatsApp but refused to refund it, and in addition imposed a $200 fine for cancellation. This is not an airline, it's a money grabbing scheme.

✅ Trip Verified | Both flights were 3 hours delayed without communication. First flight delay was because of a fuel stop which apparently happens regularly. The return flights were then even cancelled and there was no alternative route offered via other airlines so that I was stranded 4 days (at the moment 4 days at least) in a shabby hotel in Lisbon. I have checked with real estate agents and am aware of alternative routes with other airlines which TAAG isn't willing to consider. Communication is horrible also. Aircrafts are also poor. Just to give a quick example: there is no TV on any of the flights I've been on - not even in business class. Not that this matters that much but it explains the quality in general. Overall experience 0/10 and I will never fly with them again. Horrible, horrible, horrible.

Not Verified | TAAG Angola is the worst airline. We didn’t even receive headphones to enjoy the entertainment, a pillow or a blanket for our flight. Not to mention how disappointing the airport is in Luanda, there is no toilet paper & no soap. The disabled bathroom and changing room for babies is an absolute disgrace. I will never do this.