TAAG Angola Airlines

✅ Trip Verified | The seats are filthy dirty, many are broken. The inflight entertainment system did not work, I saw no safety demonstration given on board. The overhead luggage compartment opened during the flight. The food was shocking. The air hostesses were rude and unfriendly to me and the USB ports don't work either. Transiting in Luanda is a challenge on it's own. It takes hours, staff are incompetent. It may look like a cheap option and at this point the fastest way to get to Brazil as there are no direct flights but believe me rather pay the additional cost than subject yourselves to TAAG.

✅ Trip Verified | I booked a ticket from South Africa going to the UK and I was supposed to travel on the 31 August 2023 from OR Tambo but the flight was canceled without any prior notice or communication. I was left stranded even till now still in Transit. I was told to book another airline and I will be reimbursed but I do not have money. I requested a refund but they were not able to refund me. They failed to put me on the next available TAAG flights because they couldn't afford to put me on the business class. Please I can't stay any more nights at the transit. I have spent 3 nights already.

✅ Trip Verified | Difficult to believe this awful airline is a government flagman airline of the country. Totally awful approach, they let they security mistreat their passenger. They stop passengers and create problems with documents where they do not exists. In my case they found an issue with my valid passport - in the beginning was too clear that they searching a ground to get money from me (not only from me, some people were also mistreated by the same way). By the end of the day they have torn my passport and stated I have done by my own. They just constantly say wait without an explanation what is wrong. Unfortunately I couldn't see their onboard service because they did not even let me approach to a check-in counter.

Not Verified | I had a trip to Rio De Janeiro, Brazil from Cape Town via TAAG airlines on 23 July 2023. The way going was okay - uneventful really with the exception of the mediocre food and lack of inflight service. HOWEVER, I felt that I could deal with that. My TRAUMA was upon return...with a three hour layover in Angola - and where I still did not get onto the flight to Cape Town, despite me trying to explain the small and fixable glitch on my boarding pass (i.e. CALL the South African DHA - its called a V-list - Once the flight representative receives a code - a pass can be printed - as it has happened to me in the past). They spent 3 hours faffing around, being condescending, speaking over me in Portuguese which i could not understand - even as i tried to explain the simple process behind getting me a boarding pass for the last 4 hours of an already 26 hour (3 layover trip). CONDESCENDING is an understatement. Every time i spoke, they said they did not speak English, and showed the least interest in helping. They spoke over me and totally disregarded what was going on. would not keep me informed. PS What I don't get is an international airline and airport that lacks a few international translators or speakers amongst them. Albeit...my story is long and convoluted. It gets worse. I will spare the details. The short of it, is that I am still at the airport - 27 hours later (and three days into my travels), because they have not fixed it...and do not have the humility to apologise and acknowledge their incompetence. Worse - I tried to go out to a hotel for the night as a Southern African who can go visa free (as the flight does not compensate this sort of thing) and they refused. No clothes. No hotel. Patchy WiFi. No apology. I am officially putting this on the record - Do not waste your time with TAAG. I will also ensure that my complaint gets to TAAG executives - absolutely unacceptable

✅ Trip Verified | Absolute worst airline ever, delay after delay after delay. 3-times this week on my return trip from Cape Town to Lagos and back, still stuck in Lagos, not flying out. Same thing happened on Monday and I missed a crucial day of business in Lagos. Returning now and booked in bed & breakfast in Cape Town, paid for, not going to be in time and have to fly out from Cape Town to PE, booked, paid and going to loose my flight home.

Not Verified | We were scheduled to fly on Monday 24th July at 8:30pm, on getting to the airport, I realised the flight had been changed to 11:15pm without any prior notice from TAAG. We did not start boarding until 1:00am Tuesday 25th July. After being in the plane for over an hour, we were asked to come down without any proper explanations. It was like they took us on the plane that wasn't working just to stop the passengers from getting more agitated. The plane was full of mosquitos and very hot while we were seated. We came out of the plane and waited until around 3:30 am before we were taken to an hotel. I was traveling with my 2 kids aged 14 & 11 and I can tell you the experience was nothing short of trauma. Imagine being at the airport for over 9 hours? Airline did not even offer water to the children nor any any empathy from the staff on ground. This is the most horrible experience I and my children have had traveling.

✅ Trip Verified | They will delay your first flight with 3-hours to give you a taste of what is to come. Then they will delay it with 5-hours, then they will let you board the plane and wait another hour and half on the plane, while not taking off. Then they make you get off again, the last people at the airport, to tell you they have problems, which they do not really divulge to you. They keep on talking nonsense that is not true. Their Lunch pack is a bread roll, an old nartjie and a piece of cake. The aircraft is filthy too. Currently I am stuck in Luanda still, it is now 9am on 25 July 2023.

✅ Trip Verified | A complete disaster of an airline. Over 1 hour delayed flying out of Johannesburg to Luanda. The return trip was even worse with a 3 hours delay because of a broken plane. Poor communication and it just seems like a disaster waiting to happen! No inflight entertainment, no wifi! And the fleet of planes is from the 80’s if no older.

✅ Trip Verified | Disappointed with the experience. The flight was scheduled to depart Johannesburg at 16:30. An hour later, we were all sitting in the cabin with no communication whatsoever.

✅ Trip Verified | Booked flight through GotoGate. TAAG (Air Angola) cancelled flight and offered a refund or change of flight. I was unable to travel on the alternative dates, so requested the refund option. According to GotoGate, TAAG did not process the refund. I waited 5 months. I followed up with TAAG and GotoGate repeatedly, including visiting TAAG's offices. I ended up claiming the money back through my bank. This took a many hours of following up. TAAG blamed GotoGate and GotoGate blamed TAAG. The flight itself was awful. Angola airport is terrible. Very basic facilities, it was very hot in the terminal. The planes were very dirty and old, with no inflight entertainment. I am normally happy with basic travel, but this was not worth the money. Two lessons learnt: 1) Don't fly with TAAG again. 2) Always book directly with the airline