Swoop

✅ Trip Verified | Dreadful. First and last experience with Swoop. Hamilton staff; (no where to be found) left three parties stranded, with no ability to check in. One party was able to leave luggage with a family member (to be sent later), the other party and ourselves were not able to simply board the flight and leave our luggage, paid for in advance, by the way. One Swoop staff person was located by an airport employee, Her attitude was unbelievable, holding her smart phone up to my face telling me there was no one waiting at the counter, so 'we left to load the plane'. One of the other parties also took a picture (with a clock in view). We were there in excess of 45 minutes prior to the flight. The plane left without three of us, the Swoop employee said 'that was your choice', then sarcastically, said. 'thank you, have a nice day' as I walked away. No additional flights were available. Swoop made no effort to help us out. Air Canada (yes, Air Canada) searched area airports and all other carriers to try to help. We ended up having to rent a car and driving 22 hours straight to get to our destination.

✅ Trip Verified | Hamilton to Edmonton. It’s nice to finally have an affordable airline to travel within Canada. I didn’t mind buying water on board, however cleanliness was an issue. When we boarded the aircraft the floor was very dirty, with food all over it, when I pointed it out she said we weren’t provided the vacuum service. I understand that many of the services were pulled back like beverages, snacks, legroom, chair recline to make the airline affordable, but not cleaning the aircraft shouldn’t be compromised. I will fly Swoop again, however if they don’t clean the aircraft I will have to reconsider, I would rather pay more than sit in flight for hours.

Not Verified | Terrible. On the way home, from Halifax to Hamilton, flight was delayed twice, then rescheduled for the next day at 8 am, then delayed again until 11am. I had other family heading back from Halifax 2 days later, and there flight was delayed aswell. They're a great airline to fly with, so long as you don't have average expectations, and you don't care if you're on time. Another thing that is extremely inconvenient is, there contact number that shows up on there website is directed to Calgary, and there office doesn't open until 8 am, mountain time. Depending on where you are in Canada, if you have a last minute emergency and you need to talk to a representative from Swoop, you're on your own. I'll pay the extra money, and fly with someone else next time.

✅ Trip Verified | Halifax to Hamilton. Overall no complaints. Swoop is a very basic plane but for a two hour flight you don’t need all the extras and the price was great. Swoop pricing was the reason I was able to spend thanksgiving with my family. Flight was delayed because of weather but no one could change that. Swoop was good with updating us on the changes and what was to be done when we came back in the morning. Flight attendants were friendly and the flight was smooth. Overall I would recommend Swoop.

✅ Trip Verified | Edmonton to Abbotsford. Before the flight, I checked rating here, and was a bit afraid of the service quality and punctuality of flights at Swoop. But my experience explained everything. The aircraft is in a fairly new (well maintained) condition. Room between two rows is okay. By the way, I am 180cm tall. Each row has 6 seats. The seat on the aisle side is a bit narrow. The other ones are okey by size. I had a carry-on luggage with me. Unlike other sneaky cheap flight airlines I experienced in Europe, Swoop did not check the weight and dimension of my carry-on. Cabin crews are friendly. As a cheap flight airline, it is within my expectation that all beverages and food must be purchased. Wifi is available in cabin subject to payment. But for a one-hour flight, it really did not matter. Staff at the service counter at the airport were also friendly and helpful. For my next trips, I'll choose Swoop again.

✅ Trip Verified | Halifax to Hamilton via Mississauga. Our flight was delayed twice before being canceled. Each change we received an email. We were not given any compensation for hotel or anything because the cancelation was due to weather. We were told to be at check in by 5am. Staff didn't show up until 5:25am. That is when we were told our 8am flight was delayed again until 11am so the crew could have the appropriate amount of rest. Again, no compensation offered and no email notification was sent until 8:03am, 3 minutes after our flight was supposed to have left! If I flew with Air Canada, I would have been able to switch to a Toronto flight, but Swoop doesn't fly there! Having had to fly for a funeral, this was an unexpected expense and I did not have any extra money to stay in a hotel. My family is 2 hours away from the airport, so it wasn't an option to stay with them, instead I half napped on a bench. This airline is very unorganized and inconsiderate to the people keeping them in business. I will not be flying Swoop again and recommend that you spend the extra couple of dollars to get a flight on a reputable airline.

Not Verified | Halifax to Hamilton. First time flying with Swoop, flight was delayed 12 hours and was promptly informed they will not accommodate any vouchers or hotel stays for anyone. Also, have to go pick up bags in hallway and re check in and new boarding passes the next morning. Will not fly with Swoop again and will not recommend this airline to anyone.

Not Verified | My husband and I flew with Swoop Hamilton to Edmonton and return. We will definitely fly this airline again!! No complaints at all. Entire staff, both ways, so very friendly and accommodating! Very pleasurable trip. Thank you

✅ Trip Verified | I flew Swoop airlines from Hamilton to Abbottsford and back in October this year. If you want to rate Swoop airlines, you have to consider it to be a no-frills airline. Comparing it to Air Canada or Westjet is not appropriate, a more realistic comparison would be Ryanair. As a it is a no-frills airline, my experience was very positive. Customer service took exceptionally long to answer my call (about 45 minutes) but was able to resolve my issue within minutes afterwards. Hamilton and Abbottsford are small airports, therefore security was done in 10 minutes. Downside: no public transport whatsoever at Abbotsford, prepare to take a taxi to the city center or to be picked up by someone you know. Both flights were on time. The amenities on board are way better than Ryanair. In-seat power, in flight entertainment via wifi and movable neckrests were available at every seat. This is even comparable to Westjet and Air Canada and well beyond low cost carrier standard. However, recline was minimal, so sleeping was not quite possible in this upright position. If you bring a neck cushion it's okay. On board amenities for purchase were limited but reasonable priced. 3.99 for headphones or 4.99 for a bowl of ramen soup are fine in my opinion. Overall my experience was positive, especially if you consider the price. I'd definitely fly again.

✅ Trip Verified | Flew on Swoop Winnipeg to Abbotsford and return during the end of September. Both of the flights operated on time with no delays. The boarding was conducted quite smoothly, considering the Abbotsford airport security personnel were obviously overwhelmed with 3 flights leaving a small airport at the same time. The flight attendants were all pleasant and attentive in carrying out the limited in flight service. You pay for absolutely everything and the seating is tighter than other carriers. I pay extra to sit in the emergency exit row that has lots more legroom, so the smaller seat pitch does not apply. Also none of the seats will recline saving your knees. Overall Swoop is good value for the money spent and I will fly Swoop again.