Swoop

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 728 reviews
3/10
No Skytrax Rating
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2/10

"never fly with them again!"

(Canada)

Trip Verified | We were flying from Abbotsford to Edmonton at 10 pm Thursday. Around 9:30pm we are told due to crosswinds plane can not land and has to go to Kelowna to refuel and will fly from there after refueling. Around midnight we are told our plane still hasn’t taken off from Kelowna and will let us know when it does. Around 12:30 am we are told our plane has finally taken off and we will be on our way in about an hour. Plane lands and we patiently await boarding our plane. Half hour into still waiting we finally hear that our flight has been rescheduled to tomorrow because the aircraft crew has worked their maximum hours for the day. There was so much anger amongst passengers. Everyone furious as to why we weren’t told of possibility of flight being cancelled when plane was in Kelowna. It could have saved hours of our time. It’s 2 am and We are told to go home and check email in morning for new flight time which ended up being 1pm and even that flight was delayed by another half hour. No one was reimbursed for any of the costs incurred due to ordeal(parking, cab fares, hotel costs...) I fly frequently on average of 10 x year for last 12 years and this was the worst experience I ever had. Major lack of communication and professionalism on how to handle the situation. Will never fly with them again! Will stick with Flair Air.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Excellent low-cost airline"

(Canada)

Trip Verified | Hamilton to Abbotsford. Excellent low-cost airline, with everything expected. Flights on time, attendants courteous and professional, and business model saving me a lot of money. The allowance of the free person item is actually very generous.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Abbotsford
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"No courtesies were given"

(Canada)

Trip Verified | Abbotsford to Las Vegas. The plane was supposed to leave at 1:15pm ended up leaving after 7pm. We were only updated about the first delay after most people had arrived at the airport. The plane hit a coyote on the run way as it came in for a landing so that pushed the already delayed flight even further. No courtesies were given and updates were very rare. With the power out at the airport we were literally left in the dark.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbbotsford to Las Vegas
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Beyond frustrated with this airline"

(Canada)

Not Verified | Winnipeg to Edmonton. Thought I would give Swoop a try and I must say I will never do that again. My flight has been delayed 7 hours and no reason why. It is not the weather for certain. Now this will totally screw up my car rental, hotel rental and driving plans when I get to Edmonton. I would love to simply cancel and get a refund so I can book another flight but that is not an option now. My suggestion for anyone planning to use this airline (WestJet company) to save yourself the aggravation unless you do not mind being delayed by hours upon hours and nickle and dimed for everything including a carry on. Beyond frustrated with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWinnipeg to Edmonton
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Tried it and hated it"

(Canada)

Trip Verified | 4 of us flew returning from Ft. Lauderdale, we all checked in at the same time. My son, his wife and my wife had seats in Row 8 and myself in 28. I explained it was our 25th anniversary and we'd appreciate sitting together. Yes she replied certainly $38. I asked why a family checking in would not sit together as most always do, she replied yes $38. I asked if the flight was full, she then looked at my carry on and said it was over sized another $38. I told her it fit in the cage, its a computer bag. She said to verify at the gate, the gate then said yes it fits and to see her again. As we all know impossible to go back, I called Swoop, $15 plus tax to speak to someone. Used the online and complaint denied. I disputed with VISA as services not rendered and charge was reversed. You can't always win Swoop. Now under a regulatory review and numerous complaints I'll go back to my other carrier. Tried it and hated it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Hamilton
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Poor customer service"

(Canada)

Trip Verified | Abbotsford to Las Vegas. Flight was scheduled to board at 1:25 PM, did not board until 2:20pm. Making the flight an hour delayed with absolutely no announcement if the flight being delayed or why. Majority of customers waiting for flight extremely aggravated. Poor customer service, not worth the cheaper prices.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbbotsford to Las Vegas
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"couldn’t have been happier"

(Canada)

Trip Verified | We travelled between Tampa and Hamilton (return) over the Christmas holidays and while we were skeptical after reading all the negative online reviews we gave it a try as it’s so much more convenient to fly into Hamilton for us. We found the airline to be excellent! Both legs of the trip were pretty much on time (20 minutes delayed) and the flight staff were friendly and courteous. We seen people showing up at the airport with limited time to clear checkin and security and of course they were frustrated but that’s not the airlines fault! We couldn’t have been happier and would highly recommend but make sure you adhere to their recommendations arrive 2 hours ahead for international flights!!
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteHamilton to Tampa
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"full page of dark purple"

(Canada)

Trip Verified | Edmonton to Abbotsford. Why would you force me to print a full page of dark purple when I print my boarding pass? Rather than have black text on a white background, you chose white text. Let's see, how can we make this visible? Well, let's put in a dark background that fill the entire page edge to edge. I had to print four of these monstrosities on my trip yet another hidden expense for Swoop. Ink is not cheap. Additionally, if you are going to email me my ticket, use an appropriate format. Not jpg. Please join the 21st century. We have phones that store our tickets if sent in the proper format. It does not cost anything. Please hire professional designers. Please think of the end user. There is more to a flight than simply flying.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Abbotsford
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"poor customer service"

(Canada)

Trip Verified | Just so I don’t get my blood pressure boiling again I’ll keep this simple. First time flying with Swoop (long time customer of WestJet) 1.5 pounds over on the luggage, charged $108 37,000 feet in the air, not allowed to switch to other open seats. Not much of a savings when they charge you for a cheap seat but get you on other fee’s last minute when your already in motion and don’t have a choice but to pay what they say. Thank you for adding on extra expenses, on Christmas Day nevertheless. Cold hearted, poor customer service. Good luck Swoop, hope your new inconsiderate company flies, no pun intended.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton, Ontario to Abbotsford BC
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"get you on other fees"

(Canada)

Trip Verified | Hamilton to Abbotsford. Just so I don’t get my blood pressure boiling again I’ll keep this simple. First time flying with Swoop(long time customer of WestJet) 1.5 pounds over on the luggage, charged $108 37,000 feet in the air, not allowed to switch to other open seats. Not much of a savings when they charge you for a cheap seat but get you on other fees last minute when your already in motion and don’t have a choice but to pay what they say. Thank you for adding on extra expenses, on Christmas Day nevertheless. Cold hearted poor customer service. Good luck Swoop, hope your new inconsiderate company flies, no pun intended.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Abbotsford
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no