Swoop

✅ Trip Verified | Las Vegas to Edmonton. I booked online a return flight from Las Vegas. I tried to check in, but stupidly I was travelling without my credit card. I went to the counter, put my checked bag on the scale only to be told that I selected carry on instead of checked. Oops, my bad, can I just pay the difference? No sorry, you need to pay an additional 50$ usd. Ok, I only have Canadian cash left. They pointed me to a terminal that makes prepaid debit cards. I leave the line, borrow 50$ from my friend, make the card and come back and it gets declined. It takes .25 for the decline so now I don’t have enough for the transaction. They call a supervisor, she says it’s not their problem the card didn’t work, they can’t adjust the price to 49.75, they can’t check my bag. I ask them to try to figure something out, I have jumped through all their hoops, and the system isn’t working in my favour. No sorry. So thankfully my friend came to my rescue and paid the 50$ on her credit card. So I phone the debit card 1-800 only to find that swoop is considered an international transaction and that’s not allowed. I am certain that someone at the desk would have known that, as they are the ones who instructed me to do this. They were rude, abrupt, and if in fact Swoop gives them no leeway in order to make such small concessions or overrides then this is not the company I choose to deal with in the future.

✅ Trip Verified | Edmonton to Winnipeg. I had a wonderful experience on this airline. This is a low cost carrier so don't expect any extras. As long as you read the instructions on the website and the numerous emails they send you before the flight you will be perfectly fine. I brought a small briefcase bag and it was alright and I did not have to purchase a bag. In the past I have brought a backpack or carry on and had to pay but if you do it beforehand it is a lot cheaper then doing it the day of.

✅ Trip Verified | I just flew London to Edmonton last week and it was a great experience both ways! Very happy I took a chance on this airline despite the bad reviews, but people should understand that you're getting a seat for cheap and everything else is extra. I read all the rules on the Swoop website about checked bags, carryons and personal items, arriving 90 minutes prior, etc. If you follow the rules Swoop clearly outlines (and emails you about multiple times prior to your flight) you will have a great experience! The planes are also old WestJet planes so the seats are the same size as the standard planes and they even have USB ports. Will absolutely be flying with Swoop again.

✅ Trip Verified | Las Vegas to Hamilton. I’ve flown with Swoop a few times now and have never experienced an issue with my backpack which fits nicely under the seat. While the website gives a size, it clearly says “must fit under the seat”. Apparently the staff at Vegas decided to play mall cop and forced us to check in our backpack for an extra 50USD. 4 of us were all lined up at the desks with the same issue. We all flew to Vegas without issues. It’s within their right to do what they did, but in the process, they ended up with 4 more very frustrated and unhappy passengers who will think twice about using their services. Both my wife and I (she has flown a lot with Swoop) had a feeling of “I never want to travel with them again). When all is said and done, we don’t feel like we got a good deal anymore.

✅ Trip Verified | Hamilton to Winnipeg. When confirming our flight to book baggage I rebooked a baggage & carryon for both of us travelling. I emailed 3 notices immediately to correct this. No response. I also called 3 times waiting on line over 15 minutes each time - again no response. When checking in this morning, the customer service called but could not get any response. & suggested I call again, because you had a 24 hour policy to get a cancel on those charges. There is an extra $150 charged on my credit card.

✅ Trip Verified | It's my first time to take Swoop. Happy for the airfare RT from Hamilton to Edmonton. On returning from Edmonton, a ground crew member did not consider a petition that I will sit beside my niece. Though we booked separately, I asked him if we could sit together. Found out that my niece was in seat 10 and I was on the 26th row. What was disappointing was that my niece was sitting alone with no seat companions while I was seated in between 2 persons. Just to note that Swoop ground crew has to be flexible and less condescending.

✅ Trip Verified | Hamilton to Edmonton. Surprised my fiancé with a trip to see his parents in Edmonton but was very worried that our trip would ruined after reading all the awful reviews. Glad to say that the entire trip went off without any issues. The flights were on time, the staff was awesome and the flight itself was pretty good. Would definitely recommend.

✅ Trip Verified | Abbotsford to Edmonton with Swoop. I have traveled on over 20 different airlines. This airline is by far the worst airline I have experienced. Once you add up seat selection, stroller check in, play pen which we require when traveling with a child under 2. Not only is it more expensive but the service is brutal. If you call in to customer service they will charge you $15. Not sure how long this airline will last to be in business.

✅ Trip Verified | Halifax to Hamilton. Fantastic discount airline! No issues either way. The booking was very clear about baggage and price was outstanding. If you want more you would need to pay a lot more to get some entertainment and a small glass of coke not worth the extra. Will definitely use Swoop again.

✅ Trip Verified | We flew from Hamilton to Puerto Vallarta, MX on Saturday April 27th to Saturday May 4th, 2019. We had an awesome experience with Swoop and will travel with them again for sure! We were very impressed with how easy it was travelling in and out of Hamilton airport. A smaller airport so less confusion and crowds and a Tim Hortons right! Our experience on every level from bag check, boarding and flight crew, both going and returning was seamless, and the flight left on time both ways! You do have to walk to and from the plane on the tarmac in Hamilton airport, but there is a ramp (not stairs) from the plane. Assistance is also available if needed. In PVR there was a full walkway from the plane door to the airport for both flights. You can use the inflight services at a charge, however, we always download movies on our ipad so we have our own entertainment. Swoop is a basic flight service offered at excellent prices, which means read and know the details and what to expect. You cannot pay lower prices and expect all the bells and whistles for free. Common sense! Our plane was close to full both going and returning so they are doing something right! Keep up this great service Swoop! We will be travelling with you again in the near future!