Swoop

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 548 reviews
3/10
No Skytrax Rating
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1/10

"our flight has been cancelled"

(Canada)

Trip Verified | Four of us booked flights in February 2018 to flight return Edmonton to Abbotsford (Sept 15-17). Got a great deal so we thought ($49 each way). We woke up Monday and received the below email indicating our flight has been cancelled and new departure is scheduled for September 22, 2018 (5 day delay). Called Swoop and was on hold for 1 1/2 hours. Nothing they could do except refund us our $49 ticket. The cheapest last minute flight we could find with Westjet was $337. Called Westjet (parent company) to see if they would offer us a discounted flight. Response was no. Ended up booking a flight with Air Canada for $249.00. Do not fly with this airline - apparently no extra planes when things like this arise. Dear Traveller, We are very sorry to inform you that your scheduled flight to Edmonton has been cancelled due to a lightning strike. As safety is the highest priority for us at Swoop, we need to inspect the aircraft before it can be returned to service. Below are your new flight details: Departing Flight WO124 Saturday, September 22, 2018 Abbotsford (YXX)Departs 6:05PM Edmonton (YEG) Arrives 8:24PM
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Abbotsford
Date FlownSeptember 2018
Value For Money 12345
no
7/10

"problem arose at boarding"

(Canada)

Trip Verified | Abbostsford to Edmonton. First time flying with them. Checking in online was not available due to technical difficulties. Tried several times during the day and could not do. Check in at the terminal was quick, efficient and the staff very friendly. Where the problem arose was at boarding - they had two flights departing at the same terminal at the same time. One to Winnipeg, the other to Edmonton. the girls managing the Winnipeg boarding were really good in announcing where the passengers were to check in, and kept control of the area. This did not happen on the Edmonton boarding. It was a crowd of people all gathered at the stand where they scan your boarding pass. The girls there should have been announcing every few minutes where Edmonton was boarding, when, etc but the choose not to, total chaos. The flight crew was very good, the interior of the plane looked new, seats a little tight but it is a discount airline. We were late taking off and arriving in Edmonton, not happy about that. The landing was really rough, must be a new pilot. The bags though were out in minutes so did appreciate that. I know it is early days for them and hope they get every running much smoother as they serve and fly more people.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbbostsford to Edmonton
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"had absolutely no problems"

(Canada)

Trip Verified | vGreat airline. Got 4 tickets for less then the price of 1 ticket if I fly with Westjet or Air Canada. Bought a checked bag. Weight exceeded on the bag by a few pounds. No problems at all. Flew exactly on time and returning flight returned exactly on time. The seats were comfortable and inflight entertainment was great. Our family had absolutely no problems. We loved the flight and the crew were super friendly. We followed the simple rules they mentioned on the website which was show up early and dont expect freebies. Will be booking next flight very soon. We need more ultra low airlines to fly within Canada.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEdmonton to Abbotsford
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Very disappointed in this airline"

(Canada)

Trip Verified | Halifax to Hamilton. Very disappointed in this airline. I arrived at the Hamilton airport an hour before departure time but unfortunately no one was at the Swoop counter to take my bag or check me in. I had not checked in earlier as I had trouble doing so on line. At about 35 minutes before the scheduled departure an attendant arrived at the counter. She told me it was too late for her to be able to check me in as they were already boarding. As a result, I was not able to take that flight and had to take a cab to Pearson airport and book with another airlines. Although friendly, the staff representative was not helpful and said she would try to log onto the system, even though, as she said, she knew it wouldn’t work, but would try “to humour me”. There was nothing funny about this. The moral of this message if something seems like too good of a bargain it probably is. I think this airlines is grossly understaffed and not worth the difference in the cost of the other airlines. I won’t be travelling with Swoop again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHalifax to Hamilton
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"truly a horrible airline"

(Canada)

Trip Verified | If anything goes wrong with your flight, Swoop is extremely unaccommodating, and the risk is not worth it. I was supposed to fly out of Abbotsford on Sunday night, but my flight got rescheduled for Monday morning (note: Swoop will not reimburse you for accommodations). I found out at 2 AM on Monday morning that my flight got rescheduled for Wednesday. Meanwhile, the group I was travelling with was still scheduled to fly out on Monday morning. A traveller in the group payed for a different flight and flew out Sunday night with a different airline, so her seat was available. However, they wouldn't let me take her seat and told me there was nothing they could do. The group counted 17 empty seats on the "fully-booked" flight that I could have taken. All workers we encountered from Swoop were extremely unhelpful and did not even attempt to help us. Delaying a flight for 4 days without any sort of compensation is unacceptable. Because I am a student and have exams, I had to pay $350 for a different flight to fly out earlier. This is truly a horrible airline and I advise travellers to book elsewhere. Although this airline offers cheap flights, it is not worth the risk if anything goes wrong.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight back been absolute nightmare"

(Canada)

Trip Verified | We flew from Edmonton to Abbotsford with swoop and had little to no problems, our flight back however has been an absolute nightmare. The return flight was supposed to be leaving at 6:15pm, September 16th. When we got to the airport no one was at the counter to check our bags so we were forced to go through security with them and have our oversized liquids all thrown out ($30 value). Once we got to our gate the attendant for Swoop told us it would be $84 to check our bags even though we already paid $50 in the first place. After explaining that this is absolutely ridiculous they tagged our bags and said they would put them on the flight. Half an hour later the flight is deemed delayed. Another half an hour later the flight is canceled because apparently the plane had been hit by lightening when it landed. The flight agents said there is nothing they can do and nothing (hotel, transport, or food) will be covered. Unbelievable! So many people and families were left stranded at the Abbotsford airport. We then had to book a hotel for the night ($140) and wait until our rescheduled flight at 8:45am the next morning. Woke up to head to the airport only to receive an email saying this flight has now been canceled and the next flight we could take would be Tuesday the 18th at 6pm. That is 2 days after we are supposed to be home!!! It’s absolutely unbelievable. We went to the airport to see if there were any earlier flights and were just told, “no, our other fights are full and maybe go book a new flight with flair airlines instead”. No help, no reimbursement, nothing. So now we have had to spend money on a hotel, food, transport and additional flights ($400+) just to get home. I have been on hold with swoop customer service for 1.5 hours (still currently am) and have not spoken to anyone. I was so excited when I saw there was affordable airlines starting to operate within Canada but after this experience I will never use them again, and would advise anyone else to rethink booking through them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Then things got worse"

(Canada)

Trip Verified | Abbottsford to Edmonton. Came in to fly out on a Sunday night. Started boarding, then told our flight was cancelled and going to be rescheduled for the first thing next morning. Understandable, things happen and ultimately safety is most important when flying. Then things got worse. Little to no communication on everything. No hotel vouchers, food vouchers, nothing! All 150 people on this plane were now responsible for themselves. Unbelievable. We were fortunate enough to have family we could spend the extra night with. Could not imagine the hotel ordeal or having children traveling as many passengers did. Then, at 3am we get an email saying our new flight has now been cancelled and they have rechecked us for Wednesday afternoon! Are you kidding me! Fortunately we came to the airport early in the morning and managed to switch to another airline. After spending 45 minutes on hold with their customer service they refunded us the cost of the flight, but nothing for the huge inconvenience this has brought. My girlfriend and I have had to miss work, pay extra for our parking at our destination, and completely lose a day to this absolute garbage customer service. Neither I nor my significant other will ever be using this airline again and will be telling everyone we know of this experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAbbottsford to Edmonton
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"cheap flights are a good idea"

(Canada)

Trip Verified | Edmonton to Abbotsford. It’s amazing to have an airline that as a young family we can afford to go see my family in Vancouver. For short flights the planes are great and the staff are the same. Thanks to whoever decided these cheap flights are a good idea because it brings families closer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEdmonton to Abbotsford
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"been on hold for 51 minutes"

(Canada)

Trip Verified | Abbotsford to Edmonton. So, I was in a situation where for sure reasons I could not fly out this morning. I called Swoop, was out on hold and there I stayed - at 25 minutes I also called from my landline in case my cell battery died and was again put on hold. When I gave up I had been on hold on the original call for 51 minutes and then gave up on the landline at about 45 minutes. I took screen shots of my cell before it died to prove it. What’s the deal?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownSeptember 2018
Value For Money 12345
no
1/10

"Many annoyed passengers"

(Canada)

Trip Verified | Edmonton to Abbotsford. Long story short - reached the airport at 1pm with 2 toddlers and was told the flight was cancelled. Was offered the next flight out 8hrs later. No meal voucher offered, no other options, no sorry from the front agent. When I asked the agent why no email or call. She said she did not know. Received an email at 2.15pm 2 hrs before actual flight time of 430pm that flight has been "rescheduled". Most passenger would have made their way into the airport. Many annoyed passengers. Disappointed
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEdmonton to Abbotsford
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no