Swoop

✅ Trip Verified | Cancellation without notice for a flight out of Hamilton toward Winnipeg and they rescheduled it without asking for 7 days later. Their employees were cold and rude. I had to to pay for transport to Toronto airport and purchase a new ticket at more than twice the price. Dont use Swoop.

✅ Trip Verified | My first flight was delayed by 45 minutes with no explanation. Fine, that's not terrible. But on the flight I was an idiot and left my purse behind. That's on me. But trying to get a hold of anyone has been a nightmare. First time I was on hold for an hour and thirty minutes. And they said we're basically closed for the day, nothing has been turned in, call back on Monday. Monday I was on hold for two hours before I had to give up. Eventually drove to the airport because I was upset, they said they have nothing. Which essentially means it was stolen. Which is pretty upsetting. So I am currently on hold again to double check, its been 1 hour and 44 minutes so far. Oh yeah, and on my flight home they delayed the flight three times, without sending us a single email.

Not Verified | Edmonton to Hamilton. Was not notified of flight cancellation. Been running around for almost an hour trying to get another flight. Very poor service and unprofessional. I would rather walk to Hamilton than choose this airline again.

✅ Trip Verified | Hamilton to Edmonton. I was suppose to fly on Thursday june 27th at 7:45, I had already checked in online. I arrived there at 7:05. We wait in line for another 5 minutes when someone approaches and tells us we're late & we can't go. So they made us rebook and pay full price for our next flight which was Saturday June 29th, and when we got there they delayed our flight for almost 5 hours & refused to refund anything to us. So they charge us full price for being 5 minutes late but keep us for almost 5 hours without a refund or even an apology. On top of that our luggage was only 25 grams over & they wanted us to pay another $50 for that. Worst experience ever.

Not Verified | Hamilton to Edmonton. Air ticket price was good but they gave you extra hassle and botheration for Laguage even you pay for extra checked bag including one paid checked bag. Please make sure to check your luggage weight and size specially hand luggage - they will give you hard time even you paid for extra checked bag. They will charge you less in ticket but will charge you high in luggage. Also they will not provide you any free water. You have to buy water.

✅ Trip Verified | I arrived at the airport to leave from London Ontario to Edmonton. Due to a traffic accident I was 4 minutes late to check in. This I own however it was beyond my control. When I arrived no one from Swoop was at their desk. So there I am trying to board my plane and I cannot find anyone to assist me and my flight was leaving very soon so I was in a bit of a panic. Finally a Swoop employee showed up at the desk I tried to check my bag in and was refused saying I was too late. She just kept saying "I have no control over anything I cannot do anything for you" and she had a terrible attitude. I had to probe her to find out if there is another flight I could take, she didn't even attempt to offer any solutions and when she told me about another flight I could take they wanted an additional $400. She told me to just call Swoop's number and basically it wasn't her problem so she didn't want to deal with this anymore. The West Jet (who owns Swoop by the way) employee as well as the Air Canada employee saw how upset I was and offered comfort and care. I waited on hold for 45 minutes before I finally got an agent. I asked for a supervisor and when I finally got one on the phone (this is now over an hour on the phone) they offered me nothing other than for me to spend double than what I paid for the flight originally. I understand Swoop's business model is based around providing extremely cheap flights in Canada, the feeling I got based on the information provided to me by Swoop was basically "you got a cheap flight so we don't owe you anything in the way of customer service". I was not refunded, I was not given an option to pay the difference for a flight leaving the next day and I was offered nothing for a situation beyond my control.

Not Verified | Abbotsford to Hamilton. I drove an hour out of Vancouver without sleep to a smaller airline at 330am in order to make a 6am flight by Swoop because it was cheaper. At 5am they cancelled my flight. I had to be in London Ontario for work the next day. They said 4 passengers from the cancelled flight could go to Hamilton on a later flight, which was my only option. I was told I would not be reimbursed for any transportation costs, the difference in flight cost, or the fees I paid for upgraded seats on my original flight. I arrived much later on a Sunday evening to Hamilton, requiring a 150 dollar uber ride to London. Awful experience and zero accountability by Swoop. They barely even pretended to apologize. I won't be flying them, or subsequently Westjet again.

✅ Trip Verified | Abbotsford to London. 45 minutes before take off and they canceled the flight because a crew member called in sick. Apparently they are really good at staffing. They rebooked me on a flight 3 days later. You had one job, Swoop, one job. Can’t really rate that flight since it never took off.

✅ Trip Verified | Hamilton to Halifax. I fly Swoop once a month and have since September 2018. The staff are courteous and helpful, planes are clean and new, and you get what you pay for. As in, bring a personal item and pay nothing more - I love that. Why spend 500 dollars on a flight that lets you bring a carryon when I don't need that carryon? Swoop is a great option to travel for less - honestly you get more than you pay for.

Not Verified | It goes without saying that buying a ticket with a so-called discount carrier prepares you for an experience different from a higher-priced airline. Let's call it lower expectations. However, my experience with Swoop today is something I had not accounted for. I received an email early this morning saying my son's and I flight from London, Ontario to Abbotsford, B.C. was cancelled. Reason? A crew member called in sick. I'm not kidding. Now we are booked on a flight that will get us into Abbotsford tomorrow - a Monday at 2 pm. So, one person calling in sick results in, let's be conservative and say 100 people unable to go to work tomorrow. To say nothing of the holidayers having their plans, and possible flight connections, thrown into chaos. In addition, our planned ride from Abbotsford to our home in North Vancouver, which was going to be my husband today, will now be a cab ride that I'm guessing will be around $80. Of course, my husband could always call in sick tomorrow to pick us up, just to add to work disruption this one person's actions have caused. That said, it's not the crew member's fault. It's Swoops. Are you really telling me they do not have on-call crew members for such occasions? If not, they need to seriously consider a business plan rethink or maybe just shut down their entire operation. Needless to say, this first experience with flying Swoop will be our last. Oh, and one final indignity. I called Swoop today and guess what? Their office is closed on Sundays! Wow.