Swoop

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 728 reviews
3/10
No Skytrax Rating
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1/10

"this airline made money of me"

(Canada)

Trip Verified | Halifax to London. I came in on July 30 and paid for two checked bags both ways. One for myself and one for my wife. My wife could not come and they would give a refund which l understand. I wanted to to bring a walker home to give as a gift to a young child to help him walk. I asked if l could check it as my Wife bag. I was told no and had to pay 80 just to check in the walker. Asked to talk to Manager for Halifax (YHZ) still said no. The lack of compassion by this airline is disappointing. If l just would have book both of the checked bags in my l may not have paid more. So this airline made money of me. They booked someone else in my wife place. Plus charged me again for a checked item that l already paid for.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHalifax to London
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"nothing negative to say at all"

(Canada)

Trip Verified | Winnipeg to Kelowna. First time travelling with Swoop, and won’t be the last. I chose Swoop because they are the only airline to offer direct flights from Winnipeg to Kelowna, which was a major plus because I was travelling with my 3 month old baby. No issues with baggage - as long as you follow their guidelines you shouldn’t have issues. Even with adding seat choices, baby equipment, and bag fees, the flight was still cheaper than other alternatives. Flights were on time and pleasant. Nothing negative to say at all.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWinnipeg to Kelowna
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"do nothing for customers"

(Canada)

Trip Verified | Never fly Swoop. 1 hr 33 mins on average for customer service, they damaged my bags and gave a 50 dollar voucher which expires in 90 days. They cancel and change flights for no reason, never answer their phones and do nothing for customers. I ended up fixing my own baggage and fixing my own stuff.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Abbotsford
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"return flight was cancelled"

(Canada)

Trip Verified | Kelowna to Las Vegas. We to Las Vegas on Thursday, On Saturday I was contacted via email that our return flight home (on Sunday) from Vegas was cancelled. They rebooked us on another flight next Thursday. We were forced to buy a one way flight home on Westjet for $1360. The contact center phone number is only available Mon - Sat during business hours and there's a fee of $15.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKelowna to Las Vegas
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"friendly and hassle free"

(Canada)

Trip Verified | We were very excited about being able to fly directly from London to Halifax. Price point was excellent. Service was friendly and hassle free. Hoping to fly again next summer.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Halifax
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"definitely fly with them again"

(Canada)

Trip Verified | Flew round trip from Hamilton to Abbotsford, 2 flights 2 weeks apart. Had extra leg room seats at front of plane. Aside from complaints about cancellations and delays, most of the complaints about this airline are because people didn’t read before booking or flying. Yes the check-in counter closes exactly 45 mins before your flight. If you arrive 44 mins before you’re out of luck. Yes they charge for bags including carry ons, are very strict about the size of the free personal item and paid carry on and they charge way more at the airport than if you pay online at booking or check in for larger bags. Measurements and fees are clearly stated on the website. People still try to bring pieces that don’t meet the requirements and then yell at the employees when they have to pay extra. We had two great flights with early arrivals at our destination for both. Decently comfortable seats and the cabin was clean and new. The selections for onboard purchase are good and prices not outrageous. I’d definitely fly with them again but advise that you familiarize yourself in detail with their policies (in line with other ultra low fare carriers), procedures and fees.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamilton to Abbotsford
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Swoop refused to assist us"

(Canada)

Trip Verified | Edmonton to Hamilton. We were late for our flight due to construction on the highway into Hamilton. Swoop refused to assist us in any way. Yet they have no trouble canceling flights and delaying flights continually. They would not reimburse us for the luggage costs ($140 for checked bags, which obviously did not go on the flight) or the seat preference ($60). We had to buy new tickets at the full cost, including paying again for the bags. We ended up leaving 2 days later. The flight that we did end up taking (still Swoop) was delayed half an hour, and our return flight from Edmonton was delayed almost 2 hours. I guess we were lucky, I saw a family trying to get home being told their flight was canceled and all they got was a refund.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Hamilton
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Got what I paid for"

(Canada)

Trip Verified | Really good service, on time and good behaviour from the staff both on and off the flight. Kind air hostess. Got what I paid for. Baggage in good condition. Will go the same next time and would recommend the same.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHamilton to Winnipeg
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the service was good"

(Canada)

Trip Verified | We had a round trip Edmonton-Hamilton with Swoop. Both flights were on time, reasonably comfortable and the service was good. Our bags were delivered quickly. The seats on both flights were auto-selected (no extra payment) and even though we were sitting in one row next to each other. Choosing Swoop I could save about 1K on flight tickets for my family of 4 so I used this money for something else.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamilton to Edmonton
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very pleased with my flight"

(Canada)

Trip Verified | I am very pleased with my flight to Abbotsford, BC from Hamilton, on and back. Their service was quick and professional and their flight crew were amazing. We were boarded promptly, the flight attendants were helpful and nice, and the pilots did a fantastic job, especially landing the planes. I am very happy that I chose to fly with Swoop and would recommend them to anyone looking to book a flight and save some money.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbbotsford to Hamilton
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes