| We flew Swoop from Hamilton to Edmonton at the end of June with two toddlers. The flight to Edmonton from Hamilton was fine, the wifi did not work the entire flight which was annoying but the rest of the amenities on board were pretty standard. Our July 7th flight home on the other hand was non-existent. Swoop advises passengers check-in closes 45 minutes before the flight, we arrived 1 hour before our flight, there were 2 attendants working the check-in counter both had passengers with "issues", by the time the couple ahead of us got to the wicket the attendant stated "sorry the flight has been cut we cannot check you in". That was it, done deal. Our flight was scheduled for 10:25am, check-in closed at 9:40am, the couple in front of us got to the wicket at 9:53am the two attendants knew we were all in line waiting but made no attempt to get assistance or put the passengers with issues aside to get us checked in. Swoop's attendants left us stranded in the airport with a customer service number that was useless. We received zero compensation and had to pay an additional $1500 to get our family home with another airline. To top it all off the flight was delayed due to lightning and did not leave till after 10:25am - we absolutely could have made our flight. I do not recommend flying this airline, the staff from the check-in desk to the customer service call center is uncompassionate and extremely rude. If you choose to fly Swoop go in with zero expectations and you might have a good experience, If they let you board the plane!